/>

Our reports

Yorkshire Water are proud of our people and the service they offer to you. We want you to know that you can rely on us, and that we're a company you can trust.

As part of this, we'd like to let you know how well we're getting on - not just the good bits, but reporting on all the key parts of the service we provide.

The Annual Performance Report (APR)

Our APR provides information about how we are doing in delivering against our 7 outcomes and 26 performance commitments which we agreed with customers for the period 2015 to 2020.  The APR also reports detailed information about how we have performed in delivering our services for customers and financial information on income, costs, assets and liabilities (often referred to as regulatory financial information). We have made some changes to our APR since its first publication on 13th July 2018. We have described the changes in our change log. You can find the original version of our APR in the archive below.

Our customers told us they would like to see a summary of our Annual Performance Report. We listened to our customers and produced a Performance Summary report, and have been working with our customers through a series of focus groups to make sure it meets their needs and expectations.

We have been working with Plain English Campaign to make sure our publications are easy to read. We have received a Crystal Mark for our Performance Summary and Data Assurance Summary reports.

The Annual Report and Financial Statement (ARFS)

The primary purpose of the ARFS is to ensure compliance with legal duties and to share a range of financial and other information.  To respond to the needs of our many stakeholders we provide an overview of our performance and plans, along with additional information for specialist groups and to fulfil legal requirements.

Yorkshire Water recognises that alongside financial information, stakeholders are becoming increasingly interested in our economic, environmental and social impacts. To enable our drive towards greater transparency in these areas, we have produced our first report prepared in accordance with the Global Reporting Initiative (GRI) Standards: Core Option, to complement our ARFS and APR. The GRI represents global best practice in sustainability reporting.

We have identified a typographical error on page 64, after publication, as follows: The additional cost variance of 13% is considerably more severe than any cost shock actually incurred historically, with the largest shock in any year historically being 8.5% of total costs.

On 17 August 2018 the Cayman Island companies, now dormant companies, were transferred from Yorkshire Water ownership to our parent company, Kelda Group Limited and have been dissolved.

Trusting our information – Our assurance

It is important to us that our customers and stakeholders can be sure of the quality of the information we publish so that they have trust and confidence in us. Here, you can view our assurance plan which shows you how we check and review our information to make sure that what we publish is correct.

We have completed our Risks, Strengths and Weaknesses consultation to understand our customers and stakeholders views on our reporting. This statement provides a summary of the information we gathered from stakeholder and our targeted areas of assurance. We have recognised that our Risks, Strengths, Weaknesses statement is quite long and this was echoed by 63% of the customer feedback participants, which is why we have created a summary for which we have been awarded a Plain English Campaign Crystal Mark.

In response to the findings of our consultation, we have also produced a shortened customer summary version of the assurance plan.

Consulting with our customers and stakeholders about the information we publish helps us understand where and how we can improve. You can find more about the feedback we received in our response to consultation report.