Welcome to Developer Services – putting customers at the heart of everything we do. Our team provides a reliable and helpful service to property developers, domestic and commercial customers for clean water and sewerage provisions. We are committed to providing a seamless and consistent end to end customer experience whilst protecting our network and assets for the future.
We're improving our systems and processes which may impact you
We're currently undergoing a significant transformation programme at Yorkshire Water to improve our systems and processes.
Our new system will improve the services we provide. The Developer Services department remains open during this time, we will still be able to receive and process new applications during this time, however, some of our current services offered may experience delays for a few days. We will still be able to respond to email correspondence and telephone enquiries as normal.
Internal system and data migration activities will take place from Monday 24th June to Friday 28th June 2019. From Monday 1st July 2019, we’ll be using our new system and the normal processes will resume.
We’re really sorry for any disruption this may cause. If you have any emergency requests during this period, please contact Developer Services on 0345 120 8482. Thank you for your patience whilst we upgrade our systems.
New Connection Charges:
The way we charge for connections is changing from the 1st April 2018. Our new charges will be more cost reflective, transparent and easier to understand.
Apply online and pay online
You can now apply and pay your application fees online for a number of our application forms. We are working hard to continually develop and improve your customer experience.
Sewerage Code for Adoption Sector Guidance
The consultation period for the Sewerage Code for Adoption Sector Guidance is now open, we are inviting stakeholder responses until Wednesday 23rd January 2019. Sharing your views is an important part of shaping the final guidance.
New Connection Services Charging Arrangement Consultation
The new connections will improve transparency and provide greater clarity on charging. Defra have provided guidance to Ofwat about their expectations for these charges. This enables Ofwat to set Charging Rules, which we, and all other water and wastewater companies, must follow when setting charges for connections. We wish to understand your views on the current charges document and the changes that we can make to improve it.