Welcome to Developer Services – putting customers at the heart of everything we do. Our team provides a reliable and helpful service to property developers, domestic and commercial customers for clean water and sewerage provisions. We are committed to providing a seamless and consistent end to end customer experience whilst protecting our network and assets for the future.
Our Charges 2020-21 Consultation
We are currently working on our Charges scheme for 2020-21, to aid this, we would appreciate any feedback. If you would like to do this please complete our short survey
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We've created a guide to help you find what you need.
New Connection Charges:
The way we charge for connections is changing from the 1st April 2018. Our new charges will be more cost reflective, transparent and easier to understand.
Apply online and pay online
You can now apply and pay your application fees online for a number of our application forms. We are working hard to continually develop and improve your customer experience.
Sewerage Code for Adoption Sector Guidance
The consultation period for the Sewerage Code for Adoption Sector Guidance is now open, we are inviting stakeholder responses until Wednesday 23rd January 2019. Sharing your views is an important part of shaping the final guidance.
New Connection Services Charging Arrangement Consultation
The new connections will improve transparency and provide greater clarity on charging. Defra have provided guidance to Ofwat about their expectations for these charges. This enables Ofwat to set Charging Rules, which we, and all other water and wastewater companies, must follow when setting charges for connections. We wish to understand your views on the current charges document and the changes that we can make to improve it.