Help paying your bill

We don’t want anyone to worry about paying for the water they need. If you’re struggling to pay, there’s immediate short term and longer-term schemes you can apply for.

Payment holidays

Can’t make this month’s payment? If your circumstances have changed and you’re struggling to pay your bill, or you’re concerned you might struggle in the future, please don’t worry.

You can apply for a payment holiday if:

  • your income has stopped and you need to pause your payments
  • your income has significantly reduced and you need to lower your payments for a while
  • you're unable to get out to pay your bill.

Apply for a payment holiday

Piggy bank

Ongoing help

Are your bills mounting up? We’ve got a range of ongoing help schemes you can apply for:

Water Direct

If you receive a deductible income-based benefit, we can take payments directly from your benefits. Less hassle, less worry!


If you’re struggling to catch up on previous water bills, our Resolve scheme could help you be debt-free so you can continue paying your water bill in affordable amounts. 

Not sure which is for you?

No problem. Check out our frequently asked questions for more information or give us a call and we'll help you find the right scheme.


Talk to us

If you’re struggling to pay your water bill, we're here to help.

Give us a call on 0345 1 299 299 and we can discuss the best way forward for you.

We’re open 8am – 6pm Monday to Friday and 9am - 3pm Saturday.

Other people who can help

If you're struggling with more than just your water bill. You can also get free independent advice from StepChange, National Debt Line or your local Citizens Advice Bureau.

Frequently asked questions