Help paying your bill

WaterSure

WaterSure can help you if you:

• Have a water meter
• Receive an income-based benefit

and either

• Have a medical condition where you use more water
• Or have three or more children under the age of 19

If you’re eligible, great news, your quarterly bills will be capped at £102.22 for 2020/21. We’ll still read the water meter but you won’t be charged on the amount you use.

To apply, download the form and save it onto your computer, open it up and fill in. Remember to save the form  save once you have finished and email it to us along with supporting documents to support@yorkshirewater.co.uk.

If you’re sending them by post, please send them to: Yorkshire Water, PO Box 52, Bradford, BD3 7YD.

Download the WaterSure application form

WaterSupport

Our WaterSupport Scheme helps customers on lower incomes pay their water charges. If your household has a low income and your annual water bill is more than £430, we may be able to help.

Applying is easy. Simply complete the form and we’ll be able to advise if this is the best tariff for you. If not, don’t worry, as there are other ways we can help or spread your payments. All you need to do is provide details of your household income.

To apply, download the form and save it onto your computer, open it up and fill in. Remember to save the form  save once you have finished and email it to us along with supporting documents to support@yorkshirewater.co.uk.

If you’re sending them by post, please send them to: Yorkshire Water, PO Box 52, Bradford, BD3 7YD.

Download the WaterSupport application form

Community Trust

The Yorkshire Water Community Trust helps customers who have arrears with Yorkshire Water. You need to provide us with information about your income, outgoings and details of at least one priority debt. Managed by an independent board of trustees, successful applicants will receive an award towards water arrears.

A priority debt is arrears with:

• Rent
• Mortgage
• Council Tax
• Gas
• Electricity
• HMRC Income Tax.

You can apply for a Community Trust Award once, every two financial years.

To apply, download the form and save it onto your computer, open it up and fill in. Remember to save the form  save once you have finished and email it to us along with supporting documents to ywcommtrust@loop.co.uk.

If you’re sending them by post, please send them to: Yorkshire Water Community Trust, PO Box 52, Bradford, BD3 7YD.

Download the Community Trust application form

Resolve

Good news, our Resolve Scheme can help if you’re struggling to catch up on previous bills. The aim is for you to be debt- free so you can continue with your ongoing charges at an affordable amount.

We’ll agree regular payments with you for a minimum of 12 months.

As you make your payments, rewards towards your arrears will be added to your account. This will be done every three months. To qualify you must be on a low income and have arrears that are over 12 months old.

To find out more, please call us on 0345 1 299 299 and we'll be able to advise you.

Water Direct Scheme

If you receive a deductible income-based benefit, you may be eligible for our Water Direct Scheme.

Deductible income-based benefits include:

• Universal Credits
• Jobseekers Allowance
• Employment and Support Allowance
• Pension Credit.

It makes it easier for you, as we’ll take payments directly from your benefits. Less hassle, less worry!

If you have at least £75.00 arrears we can arrange for the Department for Works and Pensions to deduct a fixed amount from your benefit. You won’t have to make payments yourself and it will stop any recovery action on your arrears.

To find out more, please call us on 0345 1 299 299 and we'll be able to advise you.