Help paying your bill

After we receive your application and any supporting documents, we'll be in touch within 5 working days to discuss the next steps.

Applying for a payment holiday couldn't be easier, you just need to complete our help to pay form.

You can use this form to tell us:

• your income has stopped and you need to pause your payments
• your income has significantly reduced and you need to lower your payments for a while
• you are unable to get out to pay your bill.

To complete the form you will need:

• your customer reference number (this is on your bill or statement)
• your postcode
• your contact details (email address and phone number).

If you're completing this form for someone else:

• in addition to the above customer details, we will need your contact phone number.

Apply for a payment holiday

If you use a lot of water because of a medical condition, you might be eligible for our WaterSure scheme.

WaterSure can help you if you:

• have a water meter
• receive an income-based benefit
• have a medical condition where you use more water

Income based benefits include:

• Income Related ESA
• Income Support
• Income-based Job Seeker’s Allowance
• Working Tax Credit
• Child Tax Credit (not just the family part)
• Housing Benefit
• Pension Credit
• Universal Credit.

See if you're eligible for WaterSure

To apply for WaterSure, download the form and save it onto your computer, open it up and fill in. Remember to save the form once you've finished!

You'll also need to send us:

• proof of your benefit entitlement 
• a copy of your repeat prescription or a doctor's certificate/letter explaining your condition and why you need to use extra water

Email your form and supporting documents to us at support@yorkshirewater.co.uk.

If you want to send your completed form and supporting documents to us by post, please send them to: Yorkshire Water, PO Box 52, Bradford, BD3 7YD.

Download the WaterSure application form

If you use a lot of water because of a medical condition, you might be eligible for our WaterSure scheme.

WaterSure can help you if you:

• have a water meter
• receive an Income-based benefit
• have three or more children under the age of 19

Income based benefits include:

• Income Related ESA
• Income Support
• Income-Based Job Seeker’s Allowance
• Working Tax Credit
• Child Tax Credit (not just the family part)
• Housing Benefit
• Pension Credit
• Universal Credit.

See if you're eligible for WaterSure​

To apply for WaterSure, download the form and save it onto your computer, open it up and fill in. Remember to save the form once you've finished!

You'll also need to send us:

• proof of your benefit entitlement 
• proof of Child Benefit entitlement for each child

Email your form and supporting documents to us at support@yorkshirewater.co.uk.

If you want to send your completed form and supporting documents to us by post, please send them to: Yorkshire Water, PO Box 52, Bradford, BD3 7YD.

Download the WaterSure application form

If you have a low household income and your annual water bill is over £421, you might be eligible for our WaterSupport scheme.

To apply for WaterSupport, download the form and save it onto your computer, open it up and fill in. Remember to save the form once you've finished!

You'll also need to send us proof of your income, such as:

Bank statements (dated within the last 3 months)

Benefit award notices (most recent award letter)

Wage slips (dated within last 3 months)

Self-employed business records (most recent Self-Assessment Tax return).

When you're finished, email the form and your proof of income to us at support@yorkshirewater.co.uk.

If you want to send your completed form and supporting documents to us by post, please send them to: Yorkshire Water, PO Box 52, Bradford, BD3 7YD.

Download the WaterSupport application form

If you have Yorkshire Water debt or arrears, you might be eligible for our Resolve scheme or a Community Trust Award.

Resolve

If you’re struggling to catch up on previous water bills, our Resolve scheme could help you be debt-free so you can continue paying your water bill in affordable amounts.

We’ll agree regular payments with you for a minimum of 12 months. As you make your payments, rewards towards your arrears will be added to your account. This will be done every 3 months.

To qualify you must be on a low income and have arrears that are over 12 months old.

To find out more, or apply for Resolve please call us on 0345 1 299 299.

Community Trust

If you have arrears with Yorkshire Water, between £50 - £2000, and at least one priority debt, you might be able to get an award towards your water arrears. If your arrears are over £2000 an application would be rejected.

A priority debt is arrears with:

• rent
• mortgage
• council tax
• gas
• electricity
• HMRC Income Tax.

To apply for a Community Trust Award, download the form and save it onto your computer, open it up and fill in. Remember to save the form once you've finished!

You'll also need to send us proof of your income, such as:

• bank statements (dated within the last 3 months)
• benefit award notices (most recent award letter)
• wage slips (dated within last 3 months)
• self-employed business records (most recent Self-Assessment Tax return).

When you're finished, email the form and your proof of income to ywcommtrust@loop.co.uk.

If you want to send your completed form and supporting documents to us by post, please send them to: Yorkshire Water Community Trust, PO Box 1266, 1 Mid Point, Thornbury, Bradford, BD1 9BG

The maximum award is £750 for successful applications. You can apply for a Community Trust Award once every two financial years, and every 5 years after two awards. The new financial year starts on 1st April.

Download the form