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Help paying your bill

We’re here to help.

It’s challenging times for everyone at the moment and the last thing we’d want is anyone worrying about how they’ll pay their water bill.

If your circumstances have changed and you’re struggling to pay your bill, or you’re concerned you might struggle in the future, please don’t worry.

You can apply for help to pay if:

  • Your income has stopped and you need to pause your payments
  • Your income has significantly reduced and you need to lower your payments for a while
  • You are unable to get out to pay your bill

If you're struggling to pay for any other reason, there are other ways we can help you, take a look at our schemes below.

Apply for help to pay
  1. WaterSure

    WaterSure can help you if you:

    • Have a water meter
    • Receive an income-based benefit

    and either

    • Have a medical condition where you use more water
    • Or have three or more children under the age of 19

    If you’re eligible, great news, your quarterly bills will be capped at £102.22 for 2020/21. We’ll still read the water meter but you won’t be charged on the amount you use.

    To apply, download the form and save it onto your computer, open it up and fill in. Remember to save the form  save once you have finished and email it to us along with supporting documents to support@yorkshirewater.co.uk.

    If you’re sending them by post, please send them to: Yorkshire Water, PO Box 52, Bradford, BD3 7YD.

    Download the WaterSure application form

  2. WaterSupport

    Our WaterSupport Scheme helps customers on lower incomes pay their water charges. If your household has a low income and your annual water bill is more than £430, we may be able to help.

    Applying is easy. Simply complete the form and we’ll be able to advise if this is the best tariff for you. If not, don’t worry, as there are other ways we can help or spread your payments. All you need to do is provide details of your household income.

    To apply, download the form and save it onto your computer, open it up and fill in. Remember to save the form  save once you have finished and email it to us along with supporting documents to support@yorkshirewater.co.uk.

    If you’re sending them by post, please send them to: Yorkshire Water, PO Box 52, Bradford, BD3 7YD.

    Download the WaterSupport application form

  3. Community Trust

    The Yorkshire Water Community Trust helps customers who have arrears with Yorkshire Water. You need to provide us with information about your income, outgoings and details of at least one priority debt. Managed by an independent board of trustees, successful applicants will receive an award towards water arrears.

    A priority debt is arrears with:

    • Rent
    • Mortgage
    • Council Tax
    • Gas
    • Electricity
    • HMRC Income Tax.

    You can apply for a Community Trust Award once, every two financial years.

    To apply, download the form and save it onto your computer, open it up and fill in. Remember to save the form  save once you have finished and email it to us along with supporting documents to ywcommtrust@loop.co.uk.

    If you’re sending them by post, please send them to: Yorkshire Water Community Trust, PO Box 52, Bradford, BD3 7YD.

    Download the Community Trust application form

  4. Resolve

    Good news, our Resolve Scheme can help if you’re struggling to catch up on previous bills. The aim is for you to be debt- free so you can continue with your ongoing charges at an affordable amount.

    We’ll agree regular payments with you for a minimum of 12 months.

    As you make your payments, rewards towards your arrears will be added to your account. This will be done every three months. To qualify you must be on a low income and have arrears that are over 12 months old.

    To find out more, please call us on 0345 1 299 299 and we'll be able to advise you.

  5. Water Direct Scheme

    If you receive a deductible income-based benefit, you may be eligible for our Water Direct Scheme.

    Deductible income-based benefits include:

    • Universal Credits
    • Jobseekers Allowance
    • Employment and Support Allowance
    • Pension Credit.

    It makes it easier for you, as we’ll take payments directly from your benefits. Less hassle, less worry!

    If you have at least £75.00 arrears we can arrange for the Department for Works and Pensions to deduct a fixed amount from your benefit. You won’t have to make payments yourself and it will stop any recovery action on your arrears.

    To find out more, please call us on 0345 1 299 299 and we'll be able to advise you.

If you’re struggling to pay your water bill, we really are here to help.

Give us a call on 0345 1 299 299 and we can discuss the best way forward for you.

We’re open 8am – 6pm Monday to Friday and 9am - 3pm Saturday.

We understand you may not just be struggling with your Yorkshire Water charges. You can also get free independent advice from StepChange, National Debt Line or your local Citizens Advice Bureau.

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