Someone has passed away
If you need to close an account because someone has passed away, we’re here to help during this difficult time. Visit our bereavement page to find out how we can help and what to expect.
Setting up an account with Landlord TAP portal is the easiest way to manage your properties. You can add new ones, let us know you're selling or no longer managing a property and tell us when there’s someone moving in or out.
We know paying bills for the first time can be pretty daunting, but there's no need to worry. We're here to tell you everything you need to know about water bills.
For peace of mind, you might want to think about taking out emergency cover for your new home. HomeServe offer a range of policies, and if things go wrong, an approved engineer will be there to get things sorted.
Installing a new boiler
We know your boiler isn't something you think about until it stops working. If you're ever caught short, our friends at HomeServe have you covered and they're offering our customers up to £450 off.
Depending on how much water you use and the number of people moving to your new home, you could save money by having a water meter installed.
Things to do
Whether you fancy a gentle stroll around a reservoir, a challenging hike, a bike ride with the family, a bit of pony trekking or an afternoon of fishing, you can find plenty of things to do near your new home.
Frequently asked questions
When do I need to tell you I’m moving home?
You can tell us you’re moving up to 7 days before you're due to move. If your moving date is more than a week away, please pop back nearer the time.
What information do I need?
To let us know you're moving, you will need:
- your current address
- your new or forwarding address
- your moving date
- your contact phone number and email address.
If you’re a new customer and you want to set up a direct debit at the same time, you will need:
- your account number and sort code.
I've told you I'm moving, what happens next?
Once you've completed a form to tell us you've moved, we'll take care of the rest.
We’ll sort out your account, accurately calculate your meter readings and we'll email you to let you know when everything's sorted.
I'm selling my second property, how do I remove it from my account?
You can use the close an account form to let us know you're selling a second property.
When you get to section 4 and the form asks for your new address, please enter your forwarding or permanent address. When asked "Will you pay the bill at your new address?", select "no" if you already have an account set up for this address.
I’ve already moved and haven’t told you yet, what do I need to do?
It’s best to let us know as soon as you move in. But if you’ve forgotten, and you moved within the last 3 months, you can use our online forms. If your move was longer than three months ago, you'll need to talk to us.
Existing customers - if Yorkshire Water billed you in your last home you’ve moved within our area, please use our existing customer form.
New customers - if you don’t have a Yorkshire Water account yet, because you’re new to the area or it’s your first home, please use our new customer form.
Closing your account - if you've moved out of our area, please fill out our closing your account form.
I've submitted my form, but my plans have changed, what do I need to do?
Get in touch, we'd be happy to help!
I'm going to be responsible for two properties at the same time, which form do I need?
If you're going to be responsible for two properties at the same time - for example, if you're completing the purchase of a new home before you sell your old one - you'll need to use our new customer form to tell us when you're getting the keys to your new home. When you're no longer responsible for your old property, let us know by filling in the closing an account form.
How do I get a copy of my bill?
If you've told us you're moving, there's no need to do anything else. We'll send you a new bill.