We know paying bills for the first time can be pretty daunting, but there's no need to worry. We're here to tell you everything you need to know about water bills.

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Win free water for a year!

Pay your water bill by Direct Debit and you'll be in our prize draw to win free water for a year. T&Cs apply.

Terms and conditions

Do I need to pay water bills?

Sometimes your water bills are included in your rent. You can find out if it's covered by checking your tenancy agreement or asking your landlord.

If your water bills aren't included in your rent, you'll need to set up an account with us.

Tell us you're moving in

It's quick and easy to to let us know online.

Who's responsible for paying the water bill?

If water isn't included in your rent, everyone living in the student house is responsible for paying the bill.

You'll only need to set up one account for the student house, you won't need one each.

If you need to talk to us about your water bill, only the person named on the account (the bill payer) will be able to get in touch.

Can more than one person be named on the account?

Yes, we can put multiple names on the account. The names might not all be on your bill, but you'll all be able to talk to us about the account.

How will I be charged?

Rateable value

If you don't have a water meter, we'll base your bill on the rateable value (RV) of your student house. We'll send you a bill which you can pay in one go, but your best option is to make regular payments and tell us when you're moving out.

Find out more about unmetered charges

Metered charges

If your student house has a water meter, we'll base your bill on the amount of water you use. You can set up regular payments that'll cover your water bills. We'll read your water meter to check your payments are on track.

Find out more about metered charges

How do I pay my water bill?

Our payment options make paying your water bill easy. Just choose the one that's best for you.

You can pay your bill by:

  • Direct Debit
  • online card payment
  • bank transfer
  • payment card at a PayPoint or Post Office with cash or card.

Find out more about paying your bill

What do I do when I move out?

At the end of your tenancy, simply fill in our online form to tell us you're moving out and we'll take care of the rest.

Only the person named on the account (the bill payer) can tell us about the move and close the account. 

Once your account is closed, we'll send you a final bill if there's anything left to pay.

Tell us you're moving out

It's quick and easy to to let us know online.