What's going on with your water?
Find out what to do with your water when it smells or tastes different.
What causes musty and earthy tastes and smells?
What causes chlorine tastes and smells?
What causes bitter and metallic tastes and smells?
Water hardness can differ across our region as it depends on the soil and rocks from where your water is taken. For example, water that has been held in chalk or limestone will tend to be harder and is mainly found in the east of the region. On the other hand, water from moorlands tends to be softer and is mainly found in the west of the region.
Our Yorkshire Grid system means we can transport water around the region to meet demand. This can mean that your water hardness is not always the same as the source may vary.