I think I've got a leak
Here are the telltale signs you have a leak:
- Reduced water pressure
- Damp patches on the ground
- Noisy pipework
- Lush greenery during dry weather
- Your meter reading is really high.
Leaks in the road or footpath
If there’s a leak on our pipes, then it’s down to us to fix it. These include pipes in the road, footpaths and the service pipe leading up to the boundary of your home.
I’m on a meter, will there be an allowance on my bill?
If you’re on a meter, then you could be entitled to an allowance.
The leak must have been repaired or you've asked us to look into the problem in the last 28 days. The leak must not have been caused by your negligence.
This allowance will be either for excess water charges from a leak or for wastage from faulty plumbing.
You may only claim once. If the pipe we repaired leaks again and it's still under guarantee, you might get another allowance.
How much will I get back?
If you get an allowance, we'll work this out based on the amount of water you normally use.
If we can’t find that out, we’ll base it on what a typical customer like you would use.
If your actual water use is different from our estimate after the leak has been repaired, we may review the allowance.
We’ll also adjust the sewerage charges you pay based on the water recorded by your meter.
Can I prevent leaks?
During cold weather, your pipes inside and out are at risk, especially if they’re not properly protected. But there are things you can do:
- Check that all pipes, cisterns and tanks in unheated areas, like lofts and cellars, are well insulated - use waterproof foam lagging or insulated tape.
- Keep your heating on low during cold spells – set your timer to constant and use your thermostat to keep it warm.
- Make sure you know where your stop tap is, just in case there’s a burst pipe.
- If you’re going away, ask your neighbours to pop round to check your pipes haven’t frozen or burst.