The future of
our water is in
safe hands
Moving home
Tell us about your move and we'll take care of the rest.
Pay your bill
Our payment options make it easy. Choose the one that's best for you.
Priority Services
Do you, or someone you know, need a little extra help?
Check for problems in your area
View our map to see if something's going on near you and find out the latest updates.
What are you looking for?
Quickest way to pay
Pay your bill online
Pay your bill now with a credit or debit card.
Has your bill gone up?
We've all spent a lot more time at home this year and we've been using water differently. This has led to some customers' bills going up.
Can't make this month's payment?
If your circumstances have changed and you’re struggling to pay your bill, or you’re concerned you might struggle in the future, please don’t worry.
Are your bills mounting up?
We’ve got a range of helpful schemes you can apply for.
Tell us about your move
Going to be responsible for two properties at the same time?
If you're going to be responsible for two properties at the same time - for example, if you're completing the purchase of a new home before you sell your old one - you'll need to use our new customer form to tell us when you're getting the keys to your new home. When you're no longer responsible for your old property, let us know by filling in the closing an account form.
Already a customer?
If you’re moving within our area and have your moving date and new address, all you have to do is fill in this form. We’ll do the rest. We’ll even estimate your meter readings to save you a job.
New customers
If you’re a new customer, welcome! Simply fill in this form to create an account with us and set up your payments. Don’t worry if you haven’t decided how you want to pay or you don’t have your payment details to hand, you can do this later when you receive your bill.
Closing an account
If you're moving away from the area, or you're no longer responsible for paying the bill, you can let us know by filling in this form. Once we've received it, we’ll estimate your final meter reading based on your past usage and send your final bill to your forwarding address.
Someone has passed away
If you need to close an account because someone has passed away, we’re here to help during this difficult time. Visit our bereavement page to find out how we can help and what to expect.
Landlords
Setting up an account with Landlord TAP portal is the easiest way to manage your properties. You can add new ones, let us know you're selling or no longer managing a property and tell us when there’s someone moving in or out.
Students
We know paying bills for the first time can be pretty daunting, but there's no need to worry. We're here to tell you everything you need to know about water bills.
Is a water meter right for me?
Depending on water usage and how many people are in your home, you could save money by having a water meter installed.
Know someone who needs a little extra help?
We’re making you our priority by offering extra help for those who need it. Our FREE Priority Services Register means we can deliver bottled water if there’s an outage, arrange for a loved one to manage your account, send large print, braille or audio copies of your bill and set up a password so you’ll know it’s us knocking at the door.
Something not quite right about your water?
If your water looks, tastes or smells funny we can help you find out why.
Funny colours
Odd tastes and smells
Drinking water standards
Water pressure
If you turn on your taps and find you have no cold water, or very low water pressure, it may simply be because there's work going on in your area.
Spotted a problem?
Serving 5.7 million customers with the water they need every day doesn't always go as smoothly as we'd like. If you have a problem with your water supply, or you've spotted an issue, we want to know about it so we can get it fixed as quickly as possible.
Find out if we already know about the problem
There's a good chance we're already working on fixing the issue.
Let us know about a problem
If we don't already know about your issue, visit our report a problem page.
Bad weather
Yorkshire gets its fair share of weather. Whether it's too cold, too hot, too dry or too wet, we can help you look after yourself and your home.
Downpours
When the rain never seems like it's going to end, there are steps you can take to keep safe from flooding and help us find and fix issues.
Cold snaps
Freezing temperatures can cause havoc with your pipes, potentially cutting off your water supply so it’s really important to lag your pipes and give your home some TLC to keep it warm and cosy, keep the brews coming and the heating ticking over.
Protect your pipes
Avoid blockages
Slow draining toilets & sinks?
Emergency home cover
Check your water hardness
Do you have hard water? Find out more about the water hardness in your area with Yorkshire Water. Water hardness is the measure of the concentration of calcium and magnesium salts in your water - two of the essential minerals that your body needs.
Whose pipe is it anyway?
When it comes to pipes, sometimes it's hard to know who looks after what. We'll help you work it out.
Pipe and sewer records
You can find out about the sewers and water mains in and around your property with SafeMove.
Save loads on
your loads.
Reducing your water usage is key to reducing your water bill.
Find out how to save water.
Our vision and plans
Latest news
Whether it's a particular news story that you're looking for or if you just fancy a browse to see what work we're doing across Yorkshire, you'll find everything you need here!
Making Yorkshire brilliant
New ways to do things better
Taking care of the environment
Tech careers at Yorkshire Water
SAP. Azure. The Cloud.
Who says tech and water don’t mix?
Vacancies
You can view our latest Jobs here
Apprenticeships
Find out how to become an apprentice here
Graduates
Find out how to become a graduate here
Working for Yorkshire Water
Is Yorkshire Water right for you?
Our reservoirs
Fancy a gentle stroll around a reservoir, a challenging hike or an afternoon of fishing? You'll find plenty to do at our reservoirs.
Our walks
Whether you fancy a gentle stroll around a reservoir or a challenging hike, we've got walks to suit everyone.
Easier walks
Find our more accessible routes which have flat tarmacked surfaces.
Sailing and water sports
Enjoy sailing, windsurfing, kayaking, canoeing or paddle boarding at one of our reservoirs.
Tophill Low Nature Reserve
Spend the day wandering through the woods, wetlands and grasslands marvelling at all kinds of wildlife, from otters to dragonflies.
Get more from Yorkshire Water
Sign up to our mailing list and be the first to hear about:
- what we’re up to
- our help and support services
- water saving advice
- top tips to avoid blockages.
