Bill & Account
Pay your bill
Pay your bill, set up a Direct Debit
Direct debits
Direct debit is the easiest way to pay
Understanding your bill
Explanation of each section of your bill
Request a copy bill
Access a copy of your most recent bill
Help paying your bill
Watersure scheme, Resolve scheme, Water Direct
Moving home
Let us know you're moving
Submit a meter reading
Send us your latest meter reading
Our charges
Find out more about our charges
Bereavement
We’re dedicated to supporting you. Give us a call and we’ll sort everything as quickly as we can.
Services
Developer Services
Sewerage enquiries, new developments, supply connections
Drinking water standards
Making sure your water is clean and safe to drink
What's In your water?
Managing water resources, Where does water come from?
Water Resources Management
Send us your latest meter reading
Waste water
How do we collect and treat waste water
Priority Services
Providing support to customers with additional needs
Sewage pumping stations
Pumping stations are changing from private to public
Water meters
Learn all about water meters, apply for a meter
Emergency cover
Emergency cover by HomeServe
Roadworks, Leaks and Incidents in your area
Simply enter your postcode or location to find out more information about incidents
Plumbing advice
We offer plumbing advice if anything goes wrong at home
Help & Advice
Water quality
Find out about the water quality in your area
Discoloured Water
Follow our useful guidelines if you have issues with discoloured water
Tastes and smells
If you notice that your water tastes or smells then please follow our advice
Water hardness
Find out more about water hardness in your area
No water or low water pressure
Discover ways you can increase low water pressure in your home today
Report a leak
Let us know about a problem
Save water
Videos and guides helping you save water and money
Prevent pipe blockages
Find out how to prevent blocked drains and pipes
Fix slow draining toilets & sinks
Fix slow draining toilets and sinks with our troubleshooting guide
Dealing with flooding
Follow our advice on dealing with flooding
Pipework responsibility
Find out how to deal with issues with private drains and who to contact
Manhole & Drain Covers
Spotted an issue with one of our manholes or drain covers?
Getting winter ready
Hints and tips, Frozen pipes, Pipework responsibilities
Our codes of practice
Find out what help & advice we provide you
Frequently Asked Questions
Looking to contact Yorkshire Water? Our frequently asked questions are a great place to start.
Repairs and Roadworks
Solving your water supply problems
Coronavirus
Keeping our customers and our colleagues safe.
Is there a hosepipe ban?
No, there isn't a hosepipe ban. But we always ask customers to use water carefully.
Compliments and complaints
Tell us where we've gone the extra mile, we've fallen short or give us feedback.
Sewage leaks and floods
We work hard to try and stop sewage leaking, but if it does, we’ll do everything we can to help.
My Account
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Spotted a burst or leak?

Please check our incident map to see if we already know about a burst or leak.
If you can't find it on the map, please get in touch.

We're very busy, answering calls and fixing problems caused by the bad weather.
Please bear with us.

See if we know about a problem

Moving Home

Tell us about your move and we'll take care of the rest.

Tell us you're moving

Pay your bill

Pay your bill quickly and easily online. You can also switch to Direct Debit or change how often you make payments.

Pay your bill

Every now and again, you or someone you know might need a little extra help.

Explore our Help & Advice section

Bill & Account

Help & Advice

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