Bill & Account

Pay your bill
Pay your bill, set up a Direct Debit

Struggling to pay your bill
Watersure scheme, Resolve scheme, Water Direct

Moving home
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Submit a meter reading
Send us your latest meter reading

Our charges
Find out more about our charges

Understanding your bill
Explanation of each section of your bill
Services

Developer Services
Sewerage enquiries, new developments, supply connections

Drinking water standards
Making sure your water is clean and safe to drink

What's In your water?
Managing water resources, Where does water come from?

Water Resources Management
Send us your latest meter reading

Waste water
How do we collect and treat waste water

Customers with additional needs
Make dealing with us as easy as possible

Sewage pumping stations
Pumping stations are changing from private to public

Water meters
Learn all about water meters, apply for a meter

Emergencies
Emergency cover by HomeServe, Drought Plans

Asian Language Services
Find out how we can help you.

Roadworks and Incidents in your area
Simply enter your postcode or location to find out more information about incidents
Help & Advice

Appearance of your drinking water
Follow our useful guidelines if you have issues with your drinking water appearance

Tastes and smells
If you notice that your water tastes or smells then please follow our advice

Water hardness
Find out more about water hardness in your area

No water or low water pressure
Discover ways you can increase low water pressure in your home today

Report a leak
Report a leak, responsibilities, leaks in my area

Save water
Videos and guides helping you save water and money

Yorkshire loves a binner!
Find out how to prevent blocked drains and pipes

Fix slow draining toilets & sinks
Fix slow draining toilets and sinks with our troubleshooting guide

Dealing with flooding
Follow our advice on dealing with flooding

Pipework responsibility
Find out how to deal with issues with private drains and who to contact

Manhole & Drain Covers
Spotted an issue with one of our manholes or drain covers?

Getting winter ready
Hints and tips, Frozen pipes, Pipework responsibilities

Our codes of practice
Find out what help & advice we provide you
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Roadworks & Incidents

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Explore our Help & Advice section

Bill & Account

Help & Advice

@YWHelp Tweets

19 mins ago | @YWHelp

Happy to report water back in #CroftonAvenue #Sheffield #S6 If initially discoloured https://t.co/1p7HM2B0yg Thank u for ur patience. ^GH

2 hrs ago | @YWHelp

We're investigating reports of no water/low pressure in GrannyHallLane #Brighouse #HD6 Updates to follow. Thank u for your patience ^Graham

2 hrs ago | @YWHelp

Apologies, emergency work still on going in #WentworthRoad #Jump #S74 Updates to follow. Thank you for your patience. ^Graham

2 hrs ago | @YWHelp

Currently assembling overland pipes to restore supplies before essential work commences in #SpringGrove #ClaytonWest #HD8 ^Graham

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Helping you save water and energy.

Saving water is part of Yorkshire Water’s Blueprint for the region and we aim to make it easy as possible for you to become more water efficient.

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