• Report a leak
    Use our online form for a quick and easy way to let us know you've spotted a leak.

Got your
water bill?

Here's everything you need to know about your bill, how to get help if you need it and details of our prize draw to win free water for a year!

Bill information

Family visit to Swinsty Reservoir

Is there a problem in your area?

Check our map for known incidents, report a problem and get the latest updates.

Moving home

Tell us about your move and we'll take care of the rest.

Pay your bill

Our payment options make it easy. Choose the one that's best for you.

Priority Services

Do you, or someone you know, need a little extra help?

What are you looking for?

Quickest way to pay

Pay your bill online

Pay your bill now with a credit or debit card.

Go to our payment form

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Are your bills mounting up?

We’ve got a range of helpful schemes you can apply for.

Tell us about your move

New customers

If you’re moving into our area, welcome! Simply fill in this form to create an account with us and set up your payments. Don’t worry if you haven’t decided how you want to pay or you don’t have your payment details to hand, you can do this later when you receive your bill.

Create an account

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Moving within our area

If you’ll be responsible for paying the bill at your new address, you can let us know by filling in this form. We’ll do the rest. We’ll even estimate your meter readings to save you a job.

Tell us you're moving

Cat sleeping on radiator

Closing an account

If you're moving away from the area, or you're no longer responsible for paying the bill, you can let us know by filling in this form. Once we've received it, we’ll estimate your final meter reading based on your past usage and send your final bill to your forwarding address.

Close an account

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Someone has passed away

If you need to close an account because someone has passed away, we’re here to help during this difficult time. Visit our bereavement page to find out how we can help and what to expect.




Setting up an account with Landlord TAP portal is the easiest way to manage your properties. You can add new ones, let us know you're selling or no longer managing a property and tell us when there’s someone moving in or out.

Landlord TAP Portal



We know paying bills for the first time can be pretty daunting, but there's no need to worry. We're here to tell you everything you need to know about water bills.

Read our student guide


Submit your meter reading

Get an accurate bill by giving us your reading.

Submit your reading


Request a meter

Everything you need to know about getting a water meter.

Request a meter

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Is a water meter right for me?

Depending on water usage and how many people are in your home, you could save money by having a water meter installed.

See how much you could save

Washing machine

Know someone who needs a little extra help?

We’re making you our priority by offering extra help for those who need it. Our FREE Priority Services Register means we can deliver bottled water if there’s an outage, arrange for a loved one to manage your account, send large print, braille or audio copies of your bill and set up a password so you’ll know it’s us knocking at the door.

Register for Priority Services

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Something not quite right about your water?

If your water looks, tastes or smells funny we can help you find out why.

Water pressure

If you turn on your taps and find you have no cold water, or very low water pressure, it may simply be because there's work going on in your area.

Let's get your water back to normal

Bath illustration

Spotted a problem?

Serving 5.7 million customers with the water they need every day doesn't always go as smoothly as we'd like. If you have a problem with your water supply, or you've spotted an issue, we want to know about it so we can get it fixed as quickly as possible.

Find out if we already know about the problem

There's a good chance we're already working on fixing the issue.

Let us know about a problem

If we don't already know about your issue, visit our report a problem page.

Bad weather

Yorkshire gets its fair share of weather. Whether it's too cold, too hot, too dry or too wet, we can help you look after yourself and your home.

Umbrella illustration


When the rain never seems like it's going to end, there are steps you can take to keep safe from flooding and help us find and fix issues.


Cold snaps

Freezing temperatures can cause havoc with your pipes, potentially cutting off your water supply so it’s really important to lag your pipes and give your home some TLC to keep it warm and cosy, keep the brews coming and the heating ticking over.

Get winter ready

Illustration of a house wrapped in a scarf

Protect your pipes

Avoid blockages 

Slow draining toilets & sinks?

Emergency home cover

Check your water hardness

Do you have hard water? Find out more about the water hardness in your area with Yorkshire Water. Water hardness is the measure of the concentration of calcium and magnesium salts in your water - two of the essential minerals that your body needs.

Whose pipe is it anyway?

When it comes to pipes, sometimes it's hard to know who looks after what. We'll help you work it out.

Pipe and sewer records

You can find out about the sewers and water mains in and around your property with SafeMove.

Save loads on your loads

Reducing your water usage is key to reducing your water bill.

Find out how to save water.

Water saving tips

Washing machine

Latest news

Whether it's a particular news story that you're looking for or if you just fancy a browse to see what work we're doing across Yorkshire, you'll find everything you need here!

Read our latest news


Making Yorkshire brilliant

New ways to do things better

Taking care of the environment

Tech careers at Yorkshire Water

SAP. Azure. The Cloud.

Who says tech and water don’t mix?

Find out more about tech careers

Cup of tea


You can view our latest Jobs here


Find out how to become an apprentice here


Find out how to become a graduate here

Working for Yorkshire Water

Is Yorkshire Water right for you?

Our reservoirs

Fancy a gentle stroll around a reservoir, a challenging hike or an afternoon of fishing? You'll find plenty to do at our reservoirs.

Explore our reservoirs

Duck swimming

Our walks

Whether you fancy a gentle stroll around a reservoir or a challenging hike, we've got walks to suit everyone.

Find a walk

Muddy wellies


Visit one of our fisheries or find out about angling clubs at our reservoirs.

Go fishing


Easier walks

Find our more accessible routes which have flat tarmacked surfaces.

Find an easier walking route

Dog on a lead

Sailing and water sports 

Enjoy sailing, windsurfing, kayaking, canoeing or paddle boarding at one of our reservoirs.

Find water sports near you


Tophill Low Nature Reserve 

Spend the day wandering through the woods, wetlands and grasslands marvelling at all kinds of wildlife, from otters to dragonflies.

Visit Tophill Low Nature Reserve 



Find everything you need to plan a lesson or book a school trip.




Keep the kids busy and teach them something new!



Knowledge for all

Useful stuff anyone can learn.

Knowledge for all

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Get more from Yorkshire Water

Sign up to our mailing list and be the first to hear about:

  • what we’re up to
  • our help and support services
  • water saving advice
  • top tips to avoid blockages.

Sign up

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