Bill & Account
Pay your bill
Pay your bill, set up a Direct Debit
Direct debits
Direct debit is the easiest way to pay
Understanding your bill
Explanation of each section of your bill
Request a copy bill
Access a copy of your most recent bill
Struggling to pay your bill
Watersure scheme, Resolve scheme, Water Direct
Moving home
Let us know you're moving
Submit a meter reading
Send us your latest meter reading
Our charges
Find out more about our charges
Services
Developer Services
Sewerage enquiries, new developments, supply connections
Drinking water standards
Making sure your water is clean and safe to drink
What's In your water?
Managing water resources, Where does water come from?
Water Resources Management
Send us your latest meter reading
Waste water
How do we collect and treat waste water
Customers with additional needs
Make dealing with us as easy as possible
Sewage pumping stations
Pumping stations are changing from private to public
Water meters
Learn all about water meters, apply for a meter
Emergencies
Emergency cover by HomeServe, Drought Plans
Asian Language Services
Find out how we can help you.
Roadworks, Leaks and Incidents in your area
Simply enter your postcode or location to find out more information about incidents
Help & Advice
Water quality
Find out about the water quality in your area
Discoloured Water
Follow our useful guidelines if you have issues with discoloured water
Tastes and smells
If you notice that your water tastes or smells then please follow our advice
Water hardness
Find out more about water hardness in your area
No water or low water pressure
Discover ways you can increase low water pressure in your home today
Report a leak
Report a leak, leaks in my area
Save water
Videos and guides helping you save water and money
Yorkshire loves a binner!
Find out how to prevent blocked drains and pipes
Fix slow draining toilets & sinks
Fix slow draining toilets and sinks with our troubleshooting guide
Dealing with flooding
Follow our advice on dealing with flooding
Pipework responsibility
Find out how to deal with issues with private drains and who to contact
Manhole & Drain Covers
Spotted an issue with one of our manholes or drain covers?
Getting winter ready
Hints and tips, Frozen pipes, Pipework responsibilities
Our codes of practice
Find out what help & advice we provide you
Frequently Asked Questions
Looking to contact Yorkshire Water? Our frequently asked questions are a great place to start.
Work practices
Solving your water supply problems
My Account
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Our 2020-2025 plan built
by you, for you

Created with the help of over 30,000 customers
Focused on the five big goals that matter most to you
Delivered through a £5.2bn investment

Priority Services

Whether it's additional support if you've got no water,
help reading your bills, providing your bills in different
font sizes or in braille, or if you just need a bit of help
to pay your bill, we've got you covered!

How can we help?

Water Quality

If you're experiencing any type of water quality problems, you’ll find everything you need here.

Diagnose it here

Roadworks, Incidents & Leaks

Enter your location below to see if there are any issues that are occuring in your area:

Moving Home

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Available Monday to Friday from 8am to 8pm, Saturday 9am to 5pm.

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Explore our Help & Advice section

Bill & Account

Help & Advice

@YWHelp Tweets

8 hrs ago | @YWHelp

We're really sorry but customers may have low pressure or no water due to urgent repairs in #LS18… https://t.co/HrJkKbedfL

10 hrs ago | @YWHelp

#BD3 #LondsdaleStreet - Apologies to customers who are without water, this is due to urgent repairs. Updates to follow.

10 hrs ago | @YWHelp

#WF1 #WatsonCrescent - Apologies to customers who are without water, this is due to urgent repairs. Updates to follow.

12 hrs ago | @YWHelp

#S35 #RowbornDrive #Sheffield Happy to advise, the repairs are complete and the water is back on. Thank you for you… https://t.co/paEbPhqo7k

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