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My Account Register

Our 2020-2025 plan built
by you, for you

  • Created with the help of over 30,000 customers
  • Focused on the five big goals that matter most to you
  • Delivered through a £5.2bn investment

Our plan

Priority Services

Whether it's additional support if you've got no water,
help reading your bills, providing your bills in different
font sizes or in braille, or if you just need a bit of help
to pay your bill, we've got you covered!

Sign up here

How can we help?

Water Quality

If you're experiencing any type of water quality problems, you’ll find everything you need here.

Diagnose it here

Roadworks, Incidents & Leaks

Enter your location below to see if there are any issues that are occuring in your area:

Moving Home

Tell us about your move and we'll take care of the rest.

Tell us you're moving

Request a FREE call back

Arrange a time to suit you

Available Monday to Friday from 8am to 8pm, Saturday 9am to 5pm.

Request call back

Explore our Help & Advice section

Bill & Account

Help & Advice

View our company reports.

Here you'll find all our company reports which tell you how we're performing and the services we provide.

View our reports