Clean water pipes
As a homeowner, you’re responsible for all the pipework up to the street boundary.
- the pipe between your home and the street boundary (the supply pipe)
- stop taps on your property (inside or outside)
- all the plumbing in your home.
If your supply pipe runs through someone else's property, it's still your responsibility.
If any of these pipes leak or you have faulty plumbing in your home, it's down to you. Before you look for a plumber, check if your plumbing is covered by your home insurance or under a separate policy.Joint homeowner's responsibility
If your home is older, you might share a supply pipe with your neighbours. If you’re not sure if you share, we can find out for you. One sign may be if you experience low pressure or flow from your taps when your neighbours use the supply.
If you have a shared supply pipes, you’re jointly responsible for maintaining and repairing it.
Yorkshire Water's responsibility
At Yorkshire Water, we’re responsible for most of the pipework outside the street boundary.
- water mains
- stop taps in the road or pavement (NB. We currently will not renew any existing inoperable external stop-taps or provide a new external stop-tap, unless there is an urgent risk to health such as no water to the property or a confirmed serious internal leak.)
- the communication pipe leading up to the boundary of your home.
Your water meter and its connections also belong to us and we’ll take care of any repairs or replacements.
Sometimes there are private water pipes in the street, which we're not responsible for, but we may be able to help identify the owner responsible for the pipe.
New Process for External Stop-taps and external shut-off requests
To ensure our resource and funding is invested in the areas that need it most, we have made the decision to stop attending external stop tap requests required for non-urgent private work.
Private work can be completed without the operation of the external stop tap e.g. using the internal stop tap, freezing a section of the internal pipe, etc. We recommend seeking assistance from a plumber.
Whilst Yorkshire Water remains responsible for external stop-taps located in the public highway, we will only consider renewing or installing a new external stop-tap if it meets the following criteria:
- If there is an urgent risk to health such as no water to the property
- If there is a confirmed serious leak internally
We will not attend to locate an external stop tap, isolate the supply or make a chamber accessible. If the stop tap is broken or inoperable, we will not attend as it is not causing an operational issue for Yorkshire Water at the present time.
For all other external stop tap situations we are unable to provide support and it remains the customers responsibility to ensure the internal stop-tap is in good working condition. You should never rely on an external stop-tap to be able to turn the water off inside your home as the internal stop-tap or valve is the quickest and easiest way to do this.