No hot water?
Who is responsible for carrying out any work?
Water pipe responsibility changes at the boundary where the street meets your property. This is usually at your garden gate. If sufficient water flow doesn't reach this boundary we'll upgrade the pipes and make sure it does.
You are responsible for pipework between the boundary of the street and your home, stop taps on your property (either inside or outside) and all the plumbing in your home.
Find out more about who is responsible for your pipework.
5. Fixing a problem on your property
If the problem is inside your home, the maintenance is your responsibility. You may have plumbing and drainage cover, so you might want to contact your insurance provider before looking for a plumber.
If you need to find a plumber, you can find an approved local one on the WaterSafe website.