No water or low water pressure?

Our troubleshooting checklist will explain the possible reasons for no water or low pressure and show you how to increase water pressure in your home.

view over Baitings Reservoir

1. Check for planned works or incidents

If you turn on your taps and find you have no cold water, or very low water pressure, it may simply be because there's work going on in your area. If you haven't received a letter or card, there may be a problem near you, like a burst water main.

2. Check for problems in your home

If there's no work going on, have you checked your stop tap? Sometimes, when work is carried out, air or sediment can become trapped behind your internal stop tap.

Here's what you need to do:

  1. Turn on your main feed cold water tap (this is usually your kitchen tap).
  2. Turn your internal stop tap (usually under the kitchen sink, in the bathroom or in the cellar) off and on three or four times.
  3. Make sure your stop tap is fully open, then turn it back slightly to avoid seizing.
  4. You may find the water coughs and splutters a bit, but usually this brings back the water or increases the pressure.

Our how to video will show you how to do this:

No hot water?

Looking forward to a nice hot bath, but discovered you've got no hot water?

Here's what you need to check:

  1. Start by making sure your boiler is working correctly - check the power supply first. The pressure gauge should be at one bar.
  2. Check to see if the pump is running inside the boiler. It's easy to do, just feel the side of the boiler and you'll be able to tell if it's running or not.
  3. Check that the pilot light is on. You may need to relight it, in which case simply check your boiler manual for step-by-step instructions.

If you've done all this and you still don't have any hot water, you'll need to get a heating engineer to fix your boiler. You can find a local one on the Gas Safe Register.

illustration of a bath

3. Talk to us

If none of these suggestions have worked and you still have no water or low pressure, give us a call and we can help you. If you need one of your technicians to visit you, we can make an appointment while you're on the call.

4. We'll check your water flow and advise you

If we couldn't help you over the phone, one of our technicians will pay you a visit to check water is flowing to your home. Where possible, we may also check the kitchen tap to see if the problem is in your home or outside the property. The technician will advise you on the next steps.

Who is responsible for carrying out any work?

Water pipe responsibility changes at the boundary where the street meets your property. This is usually at your garden gate. If sufficient water flow doesn't reach this boundary we'll upgrade the pipes and make sure it does.

You are responsible for pipework between the boundary of the street and your home, stop taps on your property (either inside or outside) and all the plumbing in your home.

Find out more about who is responsible for your pipework.

5. Fixing a problem on your property

If the problem is inside your home, the maintenance is your responsibility. You may have plumbing and drainage cover, so you might want to contact your insurance provider before looking for a plumber.

If you need to find a plumber, you can find an approved local one on the WaterSafe website.