How do I know if my home has a water meter?
Your bill will show you a meter serial number and readings if you have a meter. Meters are usually fitted by your internal or external stop tap.
I am moving into a house with a water meter, do I have to use the meter?
Yes. If you need help to pay we've a range of options that may help you. All properties built since 1990 have been fitted with a meter.
What is a water meter?
A meter measures how much water we've supplied to your home and records cubic metres (1 cubic meter = 1000 litres of water).
How do I apply for a water meter?
I live in a newbuild house which doesn't have a water meter, what should I do?
What happens if you can't read my meter?
Would I save money if I changed to a water meter?
You can see examples of average metered bills and calculate how much you could save.
How do I provide a meter reading?
You can tell us your meter reading quickly and easily using our online form.
How do you work out my monthly payments?
If you’re a new customer, we’ll base your payments on the amount of water we expect the number of people in your home to use.
Once you’ve been with us a while, we look at the balance on your account and your last two meter readings. We use these numbers to work out what your charges will be for the next year.
We normally review your payments every 12 months, but if we see a big change in your water use, we may amend your payments sooner.