Submit a reading, request a meter or find out how much you could save.

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Win free water for a year!

Pay your water bill by Direct Debit and you'll be in our prize draw to win free water for a year. T&Cs apply.

Switch to Direct Debit

Submit your meter reading

Get an accurate bill by giving us your reading.

Submit your reading


Request a meter

Everything you need to know about getting a water meter.

Request a meter

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Smart meters

We're at the beginning of our journey to install and leverage the benefits of smart meters.

Find out about smart meters

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Is a water meter right for me?

Depending on water usage and how many people are in your home, you could save money by having a water meter installed.

See how much you could save

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Want to know more?

Our customer Dav did. Our colleagues Nafra and John went to see him and explained everything he needed to know about water meters, take a look:

How do I know if my home has a water meter?

Your bill will show you a meter serial number and readings if you have a meter. Meters are usually fitted by your internal or external stop tap.

I am moving into a house with a water meter, do I have to use the meter?

Yes. If you need help to pay we've a range of options that may help you. All properties built since 1990 have been fitted with a meter.

What is a water meter?

A meter measures how much water we've supplied to your home and records cubic metres (1 cubic meter = 1000 litres of water).

How do I apply for a water meter?

Just visit our request a meter page and we'll call you to make an appointment.

I live in a newbuild house which doesn't have a water meter, what should I do?

All new properties should have a water meter. The builder should have given you the meter details when your home was handed over. Please request a free callback so we can get your details. Don't worry, we'll only charge you from the date we find or fit the meter.

What happens if you can't read my meter?

We aim to read meters every 6 months and guarantee to do it at least once in every financial year.
If we haven't read your meter for any reason, we'll estimate what you've used.
If our estimate isn't accurate when you receive the bill and you'd prefer to provide a reading, you can do this easily online.

Would I save money if I changed to a water meter?

You can see examples of average metered bills and calculate how much you could save.

Find out if you could save with a meter

How do I provide a meter reading?

You can tell us your meter reading quickly and easily using our online form.

Submit a meter reading

How do you work out my monthly payments?

If you’re a new customer, we’ll base your payments on the amount of water we expect the number of people in your home to use.

Once you’ve been with us a while, we look at the balance on your account and your last two meter readings. We use these numbers to work out what your charges will be for the next year.

We normally review your payments every 12 months, but if we see a big change in your water use, we may amend your payments sooner.