Closing an account

If you're moving, selling a second home, or someone has passed away, you can close your account here.

Cat in drawers

Tell us why you're closing an account

Moving within the UK

If you're moving within the UK, you can close your account using our existing customer form.

Close your account

House

Moving outside of the UK

If you're moving abroad, you'll need to request a free call back and we'll take care of the rest.

Request a free call back

Telephone

Selling a second property

If you're selling an existing property, you'll need to use our existing customer form to let us know you're selling a second property.

When you get to section 4 and the form asks for your new address, please enter your forwarding or permanent address. When asked "Will you pay the bill at your new address?", select "no" if you already have an account set up for this address.

Close your account

House

Responsible for two properties at the same time?

If you're going to be responsible for two properties at the same time - for example, if you're completing the purchase of a new home before you sell your old one - you'll need to use our new customer form to tell us when you're getting the keys to your new home. When you're no longer responsible for your old property, let us know by filling in the closing an account form.

Close your account

House

Closing an account

If you're no longer responsible for paying the water bill, you'll need to use our existing customer form to close your account.

Close your account

House

Need to tell us someone has passed away?

Dealing with the loss of a family member or a friend can be a difficult time, with lots of things to consider and take care of. We're here to make sure water bills aren't one of those things.

Bereavement

Trees