Legal & privacy

This Legal page sets out the terms and conditions relating to your use of the Yorkshire Water website. It's not the most exciting stuff, but it's very important.

Lower Barden Reservoir

Legal

This website is operated by Yorkshire Water Services Limited (registered company number 02366682 whose registered office is Western House, Halifax Road, Bradford, BD6 2SZ, VAT Number 500555780), (referred to as "We", "Us", "Our" or "Yorkshire Water").

This Legal page sets out the terms and conditions relating to your use of the Yorkshire Water website. It also includes some additional terms which will apply to you should you use the Yorkshire Water online billing platform and the Yorkshire Water paperless bill service. By using this website and/or the Yorkshire Water online billing platform you agree to accept and be bound by these terms and conditions.

This site is provided on an ′as is′ and ′as available′ basis and is published subject to the following conditions:

  • This site is intended for users in the United Kingdom only and we do not guarantee that content is appropriate for use in any other locations.
  • This website may be used for information and for non-commercial purposes only.
  • Yorkshire Water Services Limited reserves the right to invoke the authorisation set out in this notice at any time, and any such use shall be discontinued immediately upon written notice from Yorkshire Water Services Limited.
  • We do not guarantee that the content of the site is free from viruses or other malicious code.

You agree to use the website and online billing platform responsibly and agree not to:

  • transmit material of a racist, obscene or otherwise derogatory or inappropriate nature
  • maliciously interrupt or damage our services or introduce any malicious code to the website or otherwise do anything that might affect the operation or security of the site
  • use the website or the Yorkshire Water online billing platform for any fraudulent or illegal purpose.

Looking for our privacy policy?

You can view our privacy policy, which covers your rights and our responsibilities regarding your personal information, on our privacy page.

View our privacy policy

Illustration of a pencil

Yorkshire Water Online Billing Platform

To access the Yorkshire Water online billing platform you must complete the registration process by providing us with your name, email address, and password.

You must hold a valid and recognised email account to use the Yorkshire Water online billing platform. It is your responsibility to ensure that this email account is both accurate and valid and remains so. If you change your email address, you should let us know immediately through the Yorkshire Water online billing platform.

By completing the registration process and each time you use your email address and password to log into your account you are authorising us to carry out all the instructions you have given us on this website.

Online billing platform details

Security

You will only be granted access to use the Yorkshire Water online billing platform if you log on with your email address and password. Do not share your password with anyone else, even our customer services advisors. We will never ask you for your email address by phone, email or mail.

Keep your details safe and please do not write them down. If you think that somebody may know your password, you can change it immediately once you have logged into the Yorkshire Water online billing platform.

For your protection, if you enter your email address and password incorrectly ten times, we will block access to your account.

To reactivate any blocked accounts, you will need to call us on the number identified in the “Contacting Us" section.

 

Unused, Lapsed and Duplicate Accounts

We retain the right, in our absolute discretion, to refuse access to, disable or discontinue any element of the website or Yorkshire Water online billing platform at any time, without prior notification and without provision of reasons why. We retain the right to delete or remove online accounts where we deem them to have been misused, duplicated, dormant, or invalid for a period of time.

Where possible we will contact you by email when we discontinue any accounts. Your supply will not be affected, and we will continue to send your bills through the post.

If we close or delete your account, you can ask us for a new online account at any time.

Contacting us

If you need to contact us about your online billing platform account or the website, you can call the Customer Contact Centre on 0345 1 24 24 24. You may use this number if you are experiencing problems with using the website or your online account, or if you are unable to view your bill or you are unable to make a payment.

Linking Policy

Certain hypertext links in this website will take you to websites that are not under the control of Yorkshire Water. When you activate any of these or click on any links, you will leave our website. Yorkshire Water has no control over and will accept no responsibility for any statements, information, material, products or services that are published on or are accessible through any other websites owned or operated by third parties.

We will not accept any responsibility or liability for websites we frame and we recommend that you review the website terms and conditions that are applicable to the third-party website.

The fact that we include links to other websites does not mean that we approve of or endorse any other third-party website or the content of that website.

Product, Services and Competitions Terms and Conditions

If you apply for any product, service or competition mentioned on this website, there may be additional terms that apply and we will make these clear to you at such time. The specific terms and conditions relating to the product, service or competition will apply in priority over these terms and conditions, if there is any contradiction.

We can change the prices and details of products and services (and any offers) shown online at any time, without giving notice. We can only provide products and services if they are available and we cannot guarantee that they will be.

We reserve the right to remove or to stop supplying any product, service or competition on this website at any time without giving notice. If we remove a product, service or competition, we will not be responsible to you.

Intellectual Property

We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

Intellectual property details

You may print off one copy, and may download extracts, of any page(s) from our website for your personal reference and you may draw the attention of others within your organisation to material posted on our website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our website must always be acknowledged.

You must not use any part of the materials on our website for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our website in breach of these terms and conditions, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

The logo of Yorkshire Water Services Limited is a registered trademark and any unauthorised use of the logo may constitute a breach of that mark. The name or logo of Yorkshire Water Services Limited may not be used in advertising or publicity pertaining to distribution of any of the information contained in this website without specific, prior written permission of Yorkshire Water Services Limited.

Disclaimer & Limitations of Liability

We do not guarantee that any particular part of our website is accurate, complete or up to date. The contents, commentary and materials of the website are provided for information purposes only and is not intended to amount to advice on which you should rely.

We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our website, or by anyone who may be informed of any of its contents.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Changes to Terms and Conditions

Yorkshire Water has the right to change any of these terms and conditions at any time by posting new terms and conditions on the website. We will make the latest version of the terms and conditions available for you to read at all times.

It is your responsibility to read the website terms and conditions regularly to make sure you are aware of any changes. Your continued use of our website and/or online billing platform will be deemed acceptance of the changes to the terms and conditions.

We recommend that, from time to time, you print off and keep a copy of these terms and conditions, and a copy of any terms and conditions relating to any product, service or competition that you apply for on our website for your own records.

General

None of the provisions in these terms and conditions affect your statutory rights as a consumer.
This website is not intended to and does not create any legal or other relationship between Yorkshire Water and you or any third party.

If any provision of these terms and conditions shall be unlawful, void or enforceable for any reason then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with the laws of England and shall be subject to the exclusive jurisdiction of the English Courts.

Making a Public Liability injury claim against Yorkshire Water

Please note that any Fast Track personal injury claims (incident date 31 July 2013 onwards) brought against Yorkshire Water Services Ltd by solicitors acting on behalf of claimants must be submitted through the online EL/PL Portal system. The correct Portal compensator name for such claims is Kelda Group Ltd and our Portal system reference is G231.

The web address for the Portal is https://www.rapidclaimsettlement.org.uk

Terms and Conditions of Use of Yorkshire Water Paperless Bill Service

By agreeing to register to the Yorkshire Water paperless bill service you agree to accept and abide by the additional terms and conditions set out below and to the Yorkshire Water website and online billing platform terms and conditions and Privacy Notice. The website terms and conditions shall continue to apply.

Paperless Bill Service continued

By using the Yorkshire Water paperless bill service, you accept that you will no longer receive a paper bill.

Once you have applied for the paperless service, an email will be sent to the email address that you have previously registered on the online billing platform. This email will indicate that your account bill is ready to view.

You must have a valid email account to use the paperless bill service. You must provide us with the correct and currently valid address of the email account to which you would like notification of your bill availability to be sent. The accuracy of that email address is entirely your responsibility and in particular, but without limitation, should that email account ever become invalid or should you wish notification of your bill availability to be sent to a different email account it shall be your responsibility to notify us as set out below. You shall remain fully liable for any bills of which notification has been sent to your previous email address.

If you would like to change the registered email address you may do so at any time via the online billing platform.

Yorkshire Water reserves the right to refuse use of the paperless bill service to anyone for any reason whatsoever in its absolute discretion. Further, we reserve the right to modify or discontinue (permanently or temporarily) the paperless bill service to you or all recipients at our discretion and at any time.

Any instructions that you give to Yorkshire Water via the online billing platform are subject to acceptance by us and you should not believe or assume they have been accepted unless and until confirmed by email.

All bills of which notification is sent to you by email are payable to Yorkshire Water and are due and payable on the "payable by date" of each bill. You shall remain fully responsible and liable to pay any bills of which notification has been sent to the email address you have specified regardless of whether or not you access that email account and read the relevant email, are disconnected from your email account for any reason or fail to read the relevant notification.

If you do not pay your bills on time Yorkshire Water may issue reminders and legal proceedings may be pursued, and reminders, solicitors/legal letters will be sent via the postal system.

Bills may be paid to Yorkshire Water by any of the methods identified on your paperless bill.

If you wish to cancel the paperless bill service, you may do so at any time via the online billing platform. You should allow at least 5 working days for the paperless bill service to be switched off and after that date no further notification of any bills will be sent to you by email. You should continue to monitor your email account to ensure that you do not miss any paperless bills sent by us in the interim while the paperless bill service is deactivated and you will remain fully responsible for payment of any bills sent by Yorkshire Water.

The Yorkshire Water paperless bill service is provided free of charge.

If you require any further information, please contact us.

Privacy notice

We take the security and use of your personal data very seriously and are committed to complying with data protection legislation. This notice outlines your rights and our responsibilities regarding your personal information. It covers how and why we collect, use and share your information, the legal bases for doing so and how you can exercise your rights as a data subject.