Legal

Security

You will only be granted access to use the Yorkshire Water online billing platform if you log on with your email address and password. Do not share your password with anyone else, even our customer services advisors. We will never ask you for your email address by phone, email or mail.

Keep your details safe and please do not write them down. If you think that somebody may know your password, you can change it immediately once you have logged into the Yorkshire Water online billing platform.

For your protection, if you enter your email address and password incorrectly ten times, we will block access to your account.

To reactivate any blocked accounts, you will need to call us on the number identified in the “Contacting Us" section.

Unused, Lapsed and Duplicate Accounts

We retain the right, in our absolute discretion, to refuse access to, disable or discontinue any element of the website or Yorkshire Water online billing platform at any time, without prior notification and without provision of reasons why. We retain the right to delete or remove online accounts where we deem them to have been misused, duplicated, dormant, or invalid for a period of time.

Where possible we will contact you by email when we discontinue any accounts. Your supply will not be affected, and we will continue to send your bills through the post.

If we close or delete your account, you can ask us for a new online account at any time.

You may print off one copy, and may download extracts, of any page(s) from our website for your personal reference and you may draw the attention of others within your organisation to material posted on our website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our website must always be acknowledged.

You must not use any part of the materials on our website for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our website in breach of these terms and conditions, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

The logo of Yorkshire Water Services Limited is a registered trademark and any unauthorised use of the logo may constitute a breach of that mark. The name or logo of Yorkshire Water Services Limited may not be used in advertising or publicity pertaining to distribution of any of the information contained in this website without specific, prior written permission of Yorkshire Water Services Limited.

By using the Yorkshire Water paperless bill service, you accept that you will no longer receive a paper bill.

Once you have applied for the paperless service, an email will be sent to the email address that you have previously registered on the online billing platform. This email will indicate that your account bill is ready to view.

You must have a valid email account to use the paperless bill service. You must provide us with the correct and currently valid address of the email account to which you would like notification of your bill availability to be sent. The accuracy of that email address is entirely your responsibility and in particular, but without limitation, should that email account ever become invalid or should you wish notification of your bill availability to be sent to a different email account it shall be your responsibility to notify us as set out below. You shall remain fully liable for any bills of which notification has been sent to your previous email address.

If you would like to change the registered email address you may do so at any time via the online billing platform.

Yorkshire Water reserves the right to refuse use of the paperless bill service to anyone for any reason whatsoever in its absolute discretion. Further, we reserve the right to modify or discontinue (permanently or temporarily) the paperless bill service to you or all recipients at our discretion and at any time.

Any instructions that you give to Yorkshire Water via the online billing platform are subject to acceptance by us and you should not believe or assume they have been accepted unless and until confirmed by email.

All bills of which notification is sent to you by email are payable to Yorkshire Water and are due and payable on the "payable by date" of each bill. You shall remain fully responsible and liable to pay any bills of which notification has been sent to the email address you have specified regardless of whether or not you access that email account and read the relevant email, are disconnected from your email account for any reason or fail to read the relevant notification.

If you do not pay your bills on time Yorkshire Water may issue reminders and legal proceedings may be pursued, and reminders, solicitors/legal letters will be sent via the postal system.

Bills may be paid to Yorkshire Water by any of the methods identified on your paperless bill.

If you wish to cancel the paperless bill service, you may do so at any time via the online billing platform. You should allow at least 5 working days for the paperless bill service to be switched off and after that date no further notification of any bills will be sent to you by email. You should continue to monitor your email account to ensure that you do not miss any paperless bills sent by us in the interim while the paperless bill service is deactivated and you will remain fully responsible for payment of any bills sent by Yorkshire Water.

The Yorkshire Water paperless bill service is provided free of charge.

If you require any further information, please contact us.