This website is operated by Yorkshire Water Services Limited (registered company number 02366682 whose registered office is Western House, Halifax Road, Bradford, BD6 2SZ, VAT Number 500555780), (referred to as "We", "Us", "Our" or "Yorkshire Water").
This Legal page sets out the terms and conditions relating to your use of the Yorkshire Water website. It also includes some additional terms which will apply to you should you use the Yorkshire Water online billing platform and the Yorkshire Water paperless bill service. By using this website and/or the Yorkshire Water online billing platform you agree to accept and be bound by these terms and conditions.
This site is provided on an ′as is′ and ′as available′ basis and is published subject to the following conditions:
- This site is intended for users in the United Kingdom only and we do not guarantee that content is appropriate for use in any other locations.
- This website may be used for information and for non-commercial purposes only.
- Yorkshire Water Services Limited reserves the right to invoke the authorisation set out in this notice at any time, and any such use shall be discontinued immediately upon written notice from Yorkshire Water Services Limited.
- We do not guarantee that the content of the site is free from viruses or other malicious code.
You agree to use the website and online billing platform responsibly and agree not to:
- transmit material of a racist, obscene or otherwise derogatory or inappropriate nature
- maliciously interrupt or damage our services or introduce any malicious code to the website or otherwise do anything that might affect the operation or security of the site
- use the website or the Yorkshire Water online billing platform for any fraudulent or illegal purpose.
Online billing platform details
If you need to contact us about your online billing platform account or the website, you can call the Customer Contact Centre on 0345 1 24 24 24. You may use this number if you are experiencing problems with using the website or your online account, or if you are unable to view your bill or you are unable to make a payment.
Certain hypertext links in this website will take you to websites that are not under the control of Yorkshire Water. When you activate any of these or click on any links, you will leave our website. Yorkshire Water has no control over and will accept no responsibility for any statements, information, material, products or services that are published on or are accessible through any other websites owned or operated by third parties.
We will not accept any responsibility or liability for websites we frame and we recommend that you review the website terms and conditions that are applicable to the third-party website.
The fact that we include links to other websites does not mean that we approve of or endorse any other third-party website or the content of that website.
Product, Services and Competitions Terms and Conditions
If you apply for any product, service or competition mentioned on this website, there may be additional terms that apply and we will make these clear to you at such time. The specific terms and conditions relating to the product, service or competition will apply in priority over these terms and conditions, if there is any contradiction.
We can change the prices and details of products and services (and any offers) shown online at any time, without giving notice. We can only provide products and services if they are available and we cannot guarantee that they will be.
We reserve the right to remove or to stop supplying any product, service or competition on this website at any time without giving notice. If we remove a product, service or competition, we will not be responsible to you.
Intellectual property details
Disclaimer & Limitations of Liability
We do not guarantee that any particular part of our website is accurate, complete or up to date. The contents, commentary and materials of the website are provided for information purposes only and is not intended to amount to advice on which you should rely.
We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our website, or by anyone who may be informed of any of its contents.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Changes to Terms and Conditions
Yorkshire Water has the right to change any of these terms and conditions at any time by posting new terms and conditions on the website. We will make the latest version of the terms and conditions available for you to read at all times.
It is your responsibility to read the website terms and conditions regularly to make sure you are aware of any changes. Your continued use of our website and/or online billing platform will be deemed acceptance of the changes to the terms and conditions.
We recommend that, from time to time, you print off and keep a copy of these terms and conditions, and a copy of any terms and conditions relating to any product, service or competition that you apply for on our website for your own records.
None of the provisions in these terms and conditions affect your statutory rights as a consumer.
This website is not intended to and does not create any legal or other relationship between Yorkshire Water and you or any third party.
If any provision of these terms and conditions shall be unlawful, void or enforceable for any reason then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with the laws of England and shall be subject to the exclusive jurisdiction of the English Courts.
Making a Public Liability injury claim against Yorkshire Water
Please note that any Fast Track personal injury claims (incident date 31 July 2013 onwards) brought against Yorkshire Water Services Ltd by solicitors acting on behalf of claimants must be submitted through the online EL/PL Portal system. The correct Portal compensator name for such claims is Kelda Group Ltd and our Portal system reference is G231.
The web address for the Portal is https://www.rapidclaimsettlement.org.uk
Paperless Bill Service continued
We take the security and use of your personal data very seriously and are committed to complying with data protection legislation. This notice outlines your rights and our responsibilities regarding your personal information. It covers how and why we collect, use and share your information, the legal bases for doing so and how you can exercise your rights as a data subject.