Your Yorkshire Water, Your Say
Thank you for your interest in Your Yorkshire Water, Your Say.
Our latest programme of events has now come to an end, and registration for these sessions is currently closed.
We'd like to say a huge thank you to everyone who took part. By sharing their experiences, ideas and questions, participants have helped us better understand what matters most to customers across Yorkshire. The feedback we've received is helping to shape our thinking and influence the decisions we make.
We're now planning the next round of Your Yorkshire Water, Your Say events, which will take place later in the year, and we'd love to welcome both new and returning participants.
Catch up on our most recent session
If you weren't able to join us, or would like to revisit the discussion, you can read the questions raised by participants and our responses using the links below.
We're committed to being open about the feedback we receive and how we respond to it. Sharing these questions and answers helps us keep the conversation going and shows how customer views help shape our plans and priorities.
Please check back here for updates on future events and other opportunities to get involved.
Your voice matters, and together we're helping to shape the future of Yorkshire Water and a thriving Yorkshire.
Review the Questions and Answers from the 9th & 14th July sessions
I can’t make the event. Will you put on events like this in the future?
We’re hoping to host more events like this in future, particularly if we receive a good level of interest in this event. We’ll be sure to communicate news about any future events planned.
Why are you hosting this online and not in person?
We want the event to be as inclusive as possible and allow customers from across Yorkshire to attend. Therefore, for these events, we felt Zoom would be the most accessible platform for most customers. If the events are well attended we may consider options for face to face events in the near future.
What if I ask a question and it doesn’t get answered at the event?
We’ll answer as many questions as possible during the event.
Any remaining questions will be responded to afterwards, with similar questions grouped together and answered by theme.
I don’t have Zoom, can I join the event another way?
We have chosen Zoom as this platform can be easily accessed through a range of devices without having to download the application. You can join the Zoom meeting through your browser.
What topics will be covered during the event?
We welcome questions on anything you would like to ask about Yorkshire Water! Our CEO Nicola will give an update on our progress and performance as well as our current activities and future investment across Yorkshire.
How can I join the Zoom events?
We want to make sure this event is independently and unbiasedly run, so we have enlisted the support of DJS Research, an independent third party organisation.
Is there a registration fee for attending?
No, the event is free to join. All customers are welcome.
Aside from Nicola, who else will be there at the event?
At the event, additional directors from Yorkshire Water will be present to respond to your questions. DJS Research Ltd., an independent third-party research agency, will facilitate the sessions and manage the selection of questions to be addressed during the evening.
Will the event be recorded, and can I access it later?
No, the event will be recorded in order to create a transcript for reporting purposes only by DJS Research. The recording will be deleted after a transcript for analysis in order to protect participants anonymity and privacy.
How can I provide feedback after the event?
We'll be sending a survey out after the event to capture your thoughts on the event, we welcome any and all feedback.