Report a leak
Use our online form for a quick and easy way to let us know you've spotted a leak.
Why smart meters?
We aim to half our leakage by 2050 and smart meters are a big part of our 25-year plan to achieve this. Leaks are detected when a smart meter records a constant flow of water.
Tracking water use
We'll be able to use the precise data from our smart meters to help customers reduce their water use and lower the bills.
Helping the environment
Reduction in leakage and water use will help protect our precious water resource and reduce the energy and chemicals needed to source, treat and pump water around the region. This keeps our bills as low as possible and limits our impact on the environment.
We’ll also be able to get your readings remotely through the smart network -that means fewer vans on the road collecting readings and a smaller carbon footprint!
Who gets a smart meter?
All new developments built after January 2023 will be fitted with a smart meter.
If you don’t already have a water meter and request a meter after April 2023, we’ll fit a smart meter.
We're planning to install 1,200,000 smart meters by 2030, which we’ll connect to our new smart network.
When will you start collecting data?
We’ll start collecting data once our smart infastructure is set up – this could be up to 6 months after your smart meter is installed.
I already have a water meter, can I switch to a smart meter?
If you already have a water meter, you can’t switch to a smart meter just yet – watch this space!
How do I know if my home has a smart meter?
We'll have written to you or left a calling card if your property was having a smart meter fitted.
If you’re unsure whether you've have been upgraded to a smart meter, check the back of your latest bill or give us a call on 0345 1 25 25 20.
I am moving into a house with a smart meter, do I have to use the meter?
Yes, if your home already has a smart meter you'll have to use it. Properties built after 1990 have been fitted with water meters and from 2023 new build properties will be fitted with a smart meter.
If you're worried about paying your bill, there are ways we can help.
I've had a smart meter fitted, will my billing change?
No, we'll continue to bill you the same way.
What information do smart meters collect?
We only collect information about the water that flows through your smart meter.
Can I see the data collected by my smart meter?
Unfortunately, we don't have a customer portal yet so you can't see the data collected by your smart meter at the moment. We're looking into ways we can offer this service in the future.
If you'd like us to send you a copy of the smart data we've collected, please send a request through to firstname.lastname@example.org
Are smart meters safe?
Yes, Public Health England has advised the radio waves produced by smart meters don't pose a risk to health. Our smart meters are low powered, emitting far fewer radio waves than a mobile phone. They comply with UK and EU safety regulations.
What sort of energy is emitted from the device?
The emission power of the Itron radio modules is limited to 25mW, which is 12 times less than that of a GSM mobile phone (radiated power up to 300mW) and 10 times less than that of a cordless phone (radiated power peaks at 250 mW). Those devices are held to the ear, while a smart meter is located away from the user, often outside the property. Power is therefore minimised. In LoRaWAN, the meter’s radio module only wakes up a few times per day (4 times in standard configuration) to broadcast its data in a short communication, less than 3 seconds. so the 25mW emision only happens for 12 seconds per day in total.