Supplier Queries

As valued existing suppliers of the Kelda Group, this page provides information on how we can help and who to contact.

Family in nature

Please contact our accounts payable for queries relating to invoices in query, copies of remittances, change of company details or year end balances on 01274 805845 or email us using and a member of our team will be happy to help.

The fastest way to get your invoices through to us is via PO flip in Ariba. If you are unable to do so, manual invoices need to be submitted as PDF only to ensuring you quote the purchase order and the invoice number is on the subject line of the email. Please note we can only accept invoices via one route in.

If you need training on our Ariba system, we can support you with confirming orders through to submitting invoices and credit notes, our purchasing team colleagues will be happy to help with this. Please reach out to


Monthly payment terms

Payment performance April to September 2019


Service Level Agreement

We will respond to your query within 48 hours.