Getting in touch with us
We know this is a really challenging time for everyone. It is for us too. We’re pulling out all the stops to make sure we supply you with excellent quality drinking water and take your wastewater away to safely treat it.
You can find all the ways you can get in touch with us below.
Seen a burst or leak?
Please check our incident map to see if we already know about a burst or leak. If you can't find it on the map, please get in touch.
We're very busy at the moment, answering calls and fixing the problems caused by the recent bad weather. Please bear with us.
If you or any of your family or friends need a little extra help due to particular health issues, please make sure you’re signed up to our Priority Services Register. By letting us know about your needs and circumstances, we can do our best to support you.
Struggling with bills?
We’re still here to help where we can and there are lots of ways we can help to make your bill more affordable.
Roadworks & incidents
Find out more information about improvements and incidents in your area or any planned roadworks that we are carrying out that may affect you.
Discoloured water is normally short lived and can often be cleared by allowing the first incoming cold water tap to run for five minutes.
Do you have hard water? Find out more about the water hardness in your area with Yorkshire Water.
Talk to us
Our phone line opening times
Please get in touch to tell us about issues with your water supply, sewage flooding in your home or if you’ve spotted pollution.
You can call us about these problems 24 hours a day, Monday to Sunday.
Our billing line is open:
8am-6pm Monday to Friday and 9am-5pm Saturday.
Request a FREE callback
No need to wait on hold, we'll call you. You can arrange a callback at a time to suit you.
GDPR Personal Data Requests
Our team provides a reliable and helpful service to all of our stakeholders with regards information handling and the processing of Individual Rights requests under Data Protection law.