Get in touch

To let us know you're moving home, you will need:

Please let us know you're moving around 7 days before your moving date.

Once you've completed a form to tell us you've moved, we'll take care of the rest.

You can use the close an account form to let us know you're selling a second property.

When you get to section 4 and the form asks for your new address, please enter your forwarding or permanent address. When asked "Will you pay the bill at your new address?", select "no" if you already have an account set up for this address.

It’s best to let us know as soon as you move in. But if you’ve forgotten, and you moved within the last 3 months, you can use our online forms. If your move was longer than three months ago, you'll need to talk to us.

Existing customers - if Yorkshire Water billed you in your last home you’ve moved within our area, please use our existing customer form.

New customers - if you don’t have a Yorkshire Water account yet, because you’re new to the area or it’s your first home, please use our new customer form.

Closing your account - if you've moved out of our area, please fill out our closing your account form.

Get in touch, we'd be happy to help!

You can use the close an account form to let us know you're selling a second property.

When you get to section 4 and the form asks for your new address, please enter your forwarding or permanent address. When asked "Will you pay the bill at your new address?", select "no" if you already have an account set up for this address.

No, we'll need to close the account and open a new one.

To make this as quick and easy as possible, it would be great if you’ve got any of this information to hand:

• The person’s details including name, address and date of death.
• If the property is owned or rented.
• An up to date meter reading (only if it's safe to read the meter).
• If you're closing the account - the forwarding address to send any final correspondence to.
• If someone is still living in the house and needs a new account - their full name, forwarding address and telephone number.

If you don’t have all the information, there’s no need to worry. Give us a call and we'll be happy to help.

To tell us you're moving or close an account, you will need:

You can pay your bill by:

• Direct Debit
• online card payment
• standing order
• bank transfer
• telephone banking
• cheque
• payment card at a PayPoint or Post Office with cash or card.

Find out more about paying your bill

To pay your bill, or change the way you pay, you will need:

• your Customer Reference Number (you'll find this on your bill or statement) 
• the postcode of the property
• the bill payer's name
• your contact phone number and email address
• your bank account number and sort code (if you're setting up a direct debit)
• your credit or debit card (if you're making an online card payment).

We don't want anyone to have to worry about paying their water bills, so if you're struggling, please let us know or apply for one of our schemes.

Help to pay

You can pay your bill by:

• Direct Debit
• online card payment
• standing order
• bank transfer
• telephone banking
• cheque
• payment card at a PayPoint or Post Office with cash or card.

Find out more about paying your bill

If you want to change the way you pay, it's quick and easy to do using our online form.

To complete the form, you will need:

• your Customer Reference Number (you'll find this on your bill or statement) 
• the postcode of the property
• the bill payer's name
• your contact phone number and email address
• your bank account number and sort code (if you're setting up a direct debit).

Change the way you pay

To set up a Direct Debit, you will need:

• your Customer Reference Number (you'll find this on your bill or statement) 
• the postcode of the property
• the bill payer's name
• your contact phone number and email address
• your bank account number and sort code.

After we receive your application and any supporting documents, we'll be in touch within 5 working days to discuss the next steps.

If you want to apply for one of our schemes, here's what you'll need.

WaterSure

To apply for WaterSure, you need to give us:

• proof of your benefit entitlement 
• a copy of your repeat prescription or a doctor's certificate/letter explaining your condition and why you need to use extra water
  or
• proof of Child Benefit entitlement for each child
  

WaterSupport or Community Trust

To apply for WaterSupport or a Community Trust Award, you need to give us proof of your income such as:

• bank statements (dated within the last 3 months)
• benefit award notices (most recent award letter)
• wage slips (dated within last 3 months)
• self-employed business records (most recent Self-Assessment Tax return).

For any other schemes, please call us on 0345 1 299 299 and we can advise you.

Yes!

Save water

A few small changes can make a difference and save lots of water, which will cut your utility bills.

Read our water saving tips

Water meters

Depending on water usage and how many people are in your home, you could save money with a water meter.

See if you could save with a water meter

To give us a meter reading, you will need:

• your customer reference number (you can find this on the top of your last bill or letter)
• your reading (the black numbers from your water meter)
• the date you took the reading.

1. We'll make an appointment

We'll call you to make an appointment with our approved service partner to visit your home. 

2. We'll carry out a meter survey

Our approved service partner will come to your home to do a survey. If we can fit the meter at our preferred location and at a reasonable cost, the installation will be free.

3. We'll fit your meter

We'll fit your water meter during our first visit if we can. We usually fit a water meter inside your home, in the same place as your stop tap, but we might put it outside if there’s a good spot available.

If it's not possible to fit a meter on the survey day, or the surveyor suggests fitting a chamber outside, we’ll make another appointment with you. 

We normally fit water meters within a month but if we're really busy, it can take up to three months. If it takes us longer than three months to fit your meter, your metered charges will be backdated from the 90^th day from applying.

4. We'll send your new account details

Once your meter has been fitted, our service partner will let us know the location and serial number. We’ll then be in touch with the details of your new metered account. Until you get this, you should carry on paying as usual.

Once your meter has been fitted, our service partner will let us know the location and serial number. We’ll then be in touch with the details of your new metered account. Until you get this, you should carry on paying as usual.

Here are the services we offer:

Braille and audio letters
We can send you large print, braille or audio copies of your bill.

Need to know about planned works earlier?
We can give you a longer notice period and even arrange a personal visit if there's something big happening.

Constant supply of water
Sometimes we may need to interrupt your water supply. We’ll contact you if we do and we can offer a priority water supply connection or, if needed, bottled water delivered straight to your door.

You'll always know it's us calling
If you are concerned about unwanted callers, we can set up a security password so you'll always know it's us calling.

Want someone else to manage your account?
You can nominate someone to act on your behalf.

Help reading your meter
Maybe you’re struggling to bend down or access your meter? If you can’t take a reading, we may be able to take one for you.

We can help if you:

• have sight problems
• are deaf or hard of hearing
• have home dialysis
• use a wheelchair or have mobility concerns
• are a new parent
• are concerned about unwanted callers
• would like someone else to manage your account.

To sign up for priority service, you will need:

• your customer reference number (optional)
• your postcode
• your contact details (email address and phone number)

Yes of course! You'll need to tell us the details of the person you want to register and your relationship to them.

Once you have made your nomination, the WOW! Awards independent judging panel will award the employee or team with a certificate of excellence, if they think they've delivered outstanding customer service.

Step 1: We'll talk it though

We’ll listen to the problem so we can really understand the issue. We’ll always try and resolve your complaint right there and then on the phone.

Step 2: We’ll investigate it

We’ll get to the root of the problem and see what we can do to help.

Step 3: We’ll offer you a solution

We’ll try and come up with a solution we’re both happy with. We solve most of our complaints at this stage.

Step 4: You can escalate your complaint

If you're still unhappy you can ask to be referred to a complaint manager. They'll aim to call you the next working day, but it can take up to 48 hours.

Step 5: Speak to your dedicated complaint manager

Top tip - if you request a call back, you'll jump straight to this step!

Your dedicated complaints manager will discuss the problem with you and will personally handle your case from this point.

The complaint manager will carry out an independent review of the problem.

Step 7: We’ll offer you a solution or explain why we can't

We do everything we can for our customers and we always try and come up with a solution both parties are happy with. But we can’t fix everything, some things are out of our control. If we can’t resolve the issue to your satisfaction, you’ll get a full explanation why.

To make this as quick and easy as possible, it would be great if you’ve got any of this information to hand:

• The person’s details including name, address and date of death.
• If the property is owned or rented.
• An up to date meter reading (only if it's safe to read the meter).
• If you're closing the account - the forwarding address to send any final correspondence to.
• If someone is still living in the house and needs a new account - their full name, forwarding address and telephone number.

If you don’t have all the information, there’s no need to worry. Give us a call and we'll be happy to help.

No, we'll need to close the account and open a new one.

When you call, we might ask you for a copy of the death certificate.

If so, this is where you send it:

Yorkshire Water
PO Box 52
Bradford
BD3 7YD