Getting in touch with us

We know this is a really challenging time for everyone. It is for us too. We’re pulling out all the stops to make sure we supply you with excellent quality drinking water and take your wastewater away to safely treat it.

You can find all the ways you can get in touch with us below.

Seen a burst or leak?

Please check our incident map to see if we already know about a burst or leak. If you can't find it on the map, please get in touch.

We're very busy at the moment, answering calls and fixing the problems caused by the recent bad weather. Please bear with us.

Check whether we know about a problem

Talk to us

Our phone line opening times

Please get in touch to tell us about issues with your water supply, sewage flooding in your home or if you’ve spotted pollution.

You can call us about these problems 24 hours a day, Monday to Sunday.

Our billing line is open:

8am-6pm Monday to Friday and 9am-5pm Saturday.

Our online forms are the quickest way to pay your bill, set up a Direct Debit and tell us you're moving home.

Request a FREE callback

No need to wait on hold, we'll call you. You can arrange a callback at a time to suit you.

Request a callback

Compliments & concerns

We hope that we'll always provide you with excellent customer service. Here's where you can make a complaint or tell us about times we've gone the extra mile.

GDPR Personal Data Requests

Our team provides a reliable and helpful service to all of our stakeholders with regards information handling and the processing of Individual Rights requests under Data Protection law.

View our Data Protection Office Services