Getting in touch with us

We know this is a really challenging time for everyone. It is for us too.

We play such an important role in maintaining Yorkshire’s public health and we don’t take our responsibility lightly. We need to protect our colleagues so we can keep Yorkshire’s taps flowing and toilets flushing.

To help us do this we’ve paused all work that isn’t absolutely necessary, so we can support all our frontline colleagues in supplying excellent quality drinking water and treating wastewater safely.

You can find all the ways you can still get in touch with us below.

Priority Services

If you or any of your family or friends need a little extra help due to particular health issues, please make sure you’re signed up to our Priority Services Register. By letting us know about your needs and circumstances, we can do our best to support you. You can also sign someone up on their behalf if they don’t have access to the internet.

If you’re self-isolating and you’re worried about what you’d do if your water supply was interrupted, please get in touch and we’ll do our best to help. If you’re otherwise healthy and don’t normally need extra support, there’s no need to join our Priority Services Register.

Sign up to our priority services register

Call us in an emergency

Please only give us a ring if it’s an emergency. Our teams are really busy so we’re trying to focus on helping those who need us most. If you’ve got issues with your water supply, your home’s flooded with sewage or if you’ve spotted pollution please let us know. If it’s something that can wait for a little while, make a note of it and get in touch at a later date when we’ll be better placed to help.

Compliments & concerns

We hope that we'll always provide you with excellent customer service. Here's where you can tell us about times where we've gone the extra mile, or times where we've fallen short.

GDPR Personal Data Requests

Our team provides a reliable and helpful service to all of our stakeholders with regards information handling and the processing of Individual Rights requests under Data Protection law.

View our Data Protection Office Services