Closing an account

If you're moving within the UK, you can close your account using our online form.

If you're moving abroad, you'll need to request a free call back and we'll take care of the rest.

If you're selling a second property, you can let us know using our online form.

When you get to section 4 and the form asks for your new address, please enter your forwarding or permanent address. When asked "Will you pay the bill at your new address?", select "no" if you already have an account set up for this address.

If you're no longer responsible for paying the water bill, you'll can use our online form to close your account.

Dealing with the loss of a family member or a friend can be a difficult time, with lots of things to consider and take care of. We're here to make sure water bills aren't one of those things.