Register for Priority Services

Signing up for Priority Services is quick and free.

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To complete this form you will need:

  • Your customer reference number (optional)
  • Your postcode
  • Your contact details (email address and phone number)

Every now and again, you or someone you know might need a little extra help.

Our Priority Services Register is free to sign up to and can take that worry away.

We can help if you:

  • have sight problems
  • are deaf or hard of hearing
  • have home dialysis
  • have mobility issues or concerns
  • are a new parent
  • are concerned about unwanted callers
  • would like someone else to manage your account
  • need to know about planned works earlier.

If you're struggling to pay your bill, please visit our help to pay page.