Our performance
Our business plan for the 2020-2025 period (known as AMP7) puts our customers at the heart of everything we do. We’ve engaged with 30,000 customers, along with the Yorkshire Forum for Water Customers, to understand individual lifestyles and how they shape what customers want, need and expect from us. In response to customer feedback, we’ve developed a package of 44 performance commitments for AMP7 that cover every aspect of what we do, from water source to sea.
We want our customers to know how well we’re doing against 11 of the core performance commitments, so we report our performance every 3 months and publish the results a few months afterwards. For example, our performance in April-June will be published in September. Each year, in July, we will also publish our Annual Performance Report, which will give a full in-depth update against all 44 performance commitments.
Check back again at the end of September for our next update.
See how we're doing
This is how we've performed during 2023/2024
Water quality compliance (CRI)
After a very challenging year, we have unfortunately failed to achieve the set target against this measure. For more information on the challenges we faced, please read our Annual Performance Report here
| Year-end target | 2023/24 Performance |
|---|---|
| 0 | 9.27 |
Water supply interruptions
After a very challenging year, we have unfortunately failed to achieve the set target against this measure. For more information on the challenges we faced, please read our Annual Performance Report here
| Year-end target | 2023/24 Performance |
|---|---|
| ≤00:05:23 | 00:10:35 |
Leakage reduction
We are delighted to have achieved the set target for this measure. For more information on how we did this, please read our Annual Performance Report here
| Year-end target | 2023/24 Performance |
|---|---|
| ≤11.7% | 12.7% |
Unplanned outage
We are delighted to have achieved the set target for this measure. For more information on how we did this, please read our Annual Performance Report here
| Year-end target | 2023/24 Performance |
|---|---|
| ≤3.03% | 2.95% |
Mains repairs
We are delighted to have achieved the set target for this measure. For more information on how we did this, please read our Annual Performance Report here
| Year-end target | 2023/24 Performance |
|---|---|
| ≤178.4 | 175.30 |
Per capita consumption (PCC) reduction
After a very challenging year, we have unfortunately failed to achieve the set target against this measure. For more information on the challenges we faced, please read our Annual Performance Report here
| Year-end target | 2023/24 Performance |
|---|---|
| ≥8.3% | 1.0% |
Pollution incidents
After a very challenging year, we have unfortunately failed to achieve the set target against this measure. For more information on the challenges we faced, please read our Annual Performance Report here
| Year-end target | 2023/24 Performance |
|---|---|
| ≤22.4 | 26.21 |
Internal sewer flooding
After a very challenging year, we have unfortunately failed to achieve the set target against this measure. For more information on the challenges we faced, please read our Annual Performance Report here
| Year-end target | 2023/24 Performance |
|---|---|
| ≤344 |
662 |
Treatment works compliance
After a very challenging year, we have unfortunately failed to achieve the set target against this measure. For more information on the challenges we faced, please read our Annual Performance Report here
| Year-end target | 2023/24 Performance |
|---|---|
| 100% | 99.68% |
Sewer collapses
We are delighted to have achieved the set target for this measure. For more information on how we did this, please read our Annual Performance Report here
| Year-end target | 2023/ 24 Performance |
|---|---|
| ≤16.11 | 12.37 |
Priority services for customers in vulnerable circumstances
We are delighted to have achieved the set target for this measure. For more information on how we did this, please read our Annual Performance Report here
| Year-end target | 2023/24 Performance |
|---|---|
| ≥9.1% | 9.2% |
Disclaimer: The numbers we report show our year-to-date progress against regulatory targets listed in Ofwat’s Final Determination. All the numbers we report have been checked thoroughly internally. While we make every effort to report accurately, all information undergoes a final internal review and external audit each year, so numbers may differ slightly at year end. Our final annual position is reported on this website and in our Annual Performance Report. You can read more about how we check and assure our data in our Assurance Plan.
See our past performance
Want to know more?
Get in touch by emailing us at apr@yorkshirewater.co.uk.