Our performance

We put our customers at the heart of everything we do. Here you can see how we're performing against the performance commitments that matter to you.

Cycling Uphill

Our performance

Our business plan for the 2020-2025 period (known as AMP7) puts our customers at the heart of everything we do. We’ve engaged with 30,000 customers, along with the Yorkshire Forum for Water Customers, to understand individual lifestyles and how they shape what customers want, need and expect from us. In response to customer feedback, we’ve developed a package of 43 performance commitments for AMP7 that cover every aspect of what we do, from water source to sea.

We want our customers to know how well we’re doing, so we’ll update this website every three months so you can see our most recent levels of performance. The data below shows our year-to-date performance from October to December 2020.

Check back again at the end of June for the next update.

This graph shows our performance from October to December 2020.

22 are on track, 6 are close to target, 7 are off track and 8 currently have no data

22 are on track  6 are close to target  7 are off track   8 currently have no data

 

 

See how we're doing

Per capita consumption (PCC)

What is it and why do we measure it?

This is how much water the average person uses each day. It’s important we use water carefully to make sure there’s enough for everyone. PCC only covers household use and is measured in litres per person per day.

How are we doing?

We're currently not on track to achieve our year-end target.

Because of Covid-19, there has been a big increase in home-working which has led to greater water usage by customers, who are no longer leaving the house for work purposes. We also saw spikes in customer usage during the warm weather in late spring and early summer. As a result, our latest reported PCC is higher than the target level.

 

Target Result Performance
≤125.3 144.8 Off track
Working with others

What is it and why do we measure it?

Working in partnership with others means that we can deliver more for our customers and the environment. This Performance Commitment measures the number of projects we deliver in partnership with other people, organisations or independent agencies.

How are we doing?

We're currently on track to achieve our year-end target.

We've completed a fish pass at Masbrorough in Rotherham, in partnership with the 'Don Rivers Trust', removing one of the last obstacles in the way of migratory fish between the North Sea and Sheffield. We have also completed a project with our 'Living with Water' partners in Hull and East Riding to share and make better use of the telemetry data we each collect.

 

Target Result Performance
≥0 2 On track
Education

What is it and why do we measure it?

Our Education Team work hard to teach our community the value of water. This performance commitment measures the number of learning hours that we provide through lessons, workshops, talks, school assemblies and much more.

How are we doing?

We're currently not track to achieve our year-end target.

Because of Covid-19, visits to our clean water education centres aren’t happening at the moment. This is so we can protect visitors and keep our colleagues safe. Instead, we’ve been safely delivering our education programmes though carefully managed outreach sessions in schools and at our Tophill Low Nature Reserve. We’ve also taken an innovative digital approach and launched our new online lessons which are available now. Because of to lockdown, schools are reducing visitors and focusing on other parts of the curriculum so, we have had a total of 9,350 cancelled bookings this year.

 

Target Result Performance
≥14,994 3,634 Off track
Drinking water contacts

What is it and why do we measure it?

It’s important that everyone trusts the quality of the water we supply. This performance commitment measures the number of times our customers contact us each year because of issues with the look, taste, or smell of their water. This measure is the number of contacts per 10,000 people.

How are we doing?

We're currently on track to achieve our year-end target.

We’ve taken a long-term approach to improving our water quality. We’ve been treating discoloured raw water at the source and flushing our mains system to lower the amount of sediment. By improving the quality of the water at this stage, there’s less chance of water becoming discoloured and less customers have had to contact us.

 

Target Result Performance
≤11.4 11.0 On track
Water quality compliance (CRI)

What is it and why do we measure it?

This measures the quality of our water. We test water samples and the results give us a Compliance Risk Index (CRI) score. A lower score is better, and our score increases with each quality failure at all points in our water supply system.

How are we doing?

We're currently not on track to achieve our year-end target.

Because of our ongoing engagement and cooperation with local farming communities, there were no detections of the pesticide metaldehyde during the high risk period between October and November. This has contributed to a much improved 2020 year end position for this measure. Our regulators have set us an aspirational target of no failures and a score of zero for this Performance Commitment. We haven’t met the ambitious zero target in 2020, but it should be noted that none of the big water and sewerage companies have ever achieved this target level.

 

Target Result Performance
0 2.45 Off track
Leakage

What is it and why do we measure it?

This measures the amount of water lost between our treatment works and our customers’ taps. Water is precious and it’s important we lose as little as possible, so we work hard to keep this number as low as possible. We measure water lost through leaks in megalitres per day (Ml/day) and the number doesn’t include water lost inside buildings and homes.

How are we doing?

We're currently on track to achieve our year-end target.

During this quarter, we've seen an impact on our water network and an increase in leakage because of the colder winter weather creating more bursts and leaks. We consistently monitor our winter escalation triggers and work closely with our service partners to ensure leaks are repaired quickly and efficiently with little disruption to our customers.

Target Result Performance
≤288.8 Ml/d 285.98 Ml/d On track
Repairing or replacing customer owned pipes

What is it and why do we measure it?

Reducing water loss from leaks is a key aim for us, and some of those leaks happen in pipes owned by our customers. We can help repair these pipes, so this performance commitment measures the number of household supply pipe repairs and renewals we carry out each year for no charge.

How are we doing?

We're behind our year-to-date target right now.

 

This is mainly because of Covid-19 affecting our ability to carry out work safely. But, we’ve got plans to increase our pipe repair work and we’re confident we can get this forecast back on track and we can meet our year-end target.

 

Target Result Performance
≥5,161 2,899 Off track
Water supply interruptions

What is it and why do we measure it?

We know that having to cut off the water supply, for any amount of time, impacts on our customers and we want to keep interruptions to supply as low as possible. This performance commitment measures the average supply time lost per customer, across all of our customers, for interruptions that lasted three hours or more.

How are we doing?

We’re currently on track to achieve our year-end target.

Throughout this year, we've performed well against this Performance Commitment. Customers have experienced fewer interruptions greater than 3 hours when compared to previous years. This means, we are still on track to achieve our year-end target.

 

Target Result Performance
≤00:05:17 00:04:44 On track
Unplanned outage

What is it and why do we measure it?

It’s important that our water treatment works operate reliably. Sometimes our water treatment works shut down because of equipment failures, we call this an 'unplanned outage'. This performance commitment measures the percentage of time are treatment works are down. We want this number to be as low as possible.

How are we doing?

We’re currently on track to achieve our year-end target.

Our performance in this quarter is slightly worse than in the first half of the year. This can happen during autumn and winter, which are a little more unpredictable in terms of outage. We're still on track to achieve the end of year target.

 

Target Result Performance
≤3.86% 2.76% On track
Mains repairs

What is it and why do we measure it?

We need to look after our water pipes. This performance commitment measures the number of mains repairs we carry out on our clean water mains network per 1,000 km. This number doesn’t include repairs to communication and supply pipes.

How are we doing?

We're currently on track to achieve our year-end target.

Our year to date performance is currently tracking below the regulatory target level which is positive for this measure. The risk to this Performance Commitment is highest during the winter months because of the weathers impact, so we are currently in a good position.

 

Target Result Performance
126 115 On track
Significant water supply events

What is it and why do we measure it?

We know having to cut off the water supply, for any amount of time, impacts our customers. So, we want to keep interruptions to water supply as low as possible. This performance commitment measures the number of water supply interruptions that last 12 hours or longer. This number includes supply interruptions that are planned, unplanned or caused by a third party.

How are we doing?

We’re currently slightly off-track to achieve our year-end target.

This year,we have performed well to maintain customers water supplies. Our forecast indicates we'll achieve our target of no more than 14 significant water supply events for the full year.

 

Target Result Performance
≤10 11 Close to target
Low pressure

What is it and why do we measure it?

We all want acceptable water pressure when we turn on the taps. This performance commitment measures the number of properties getting, or at risk of getting, water pressure below the low-pressure reference level. The low-pressure reference level is a minimum standard set by our regulator, Ofwat.

How are we doing?

We’re currently off track to achieve our year-end target.

We currently have 35 properties experiencing low pressure issues on the DG2 register. However, we have two capital schemes progressing with the aim of removing up to 28 properties from the register which will bring us back to target by year-end.

 

Target Result Performance
≤14 35 Off track
Risk of severe restrictions in a drought

What is it and why do we measure it?

As part of a national drive to improve the country's resilience to extreme weather event, this performance commitment measures how many of our customers would be at risk of experiencing harsh water restrictions in a 1-in-200 year drought, on average, over next 25 years.

How are we doing?

We’re currently on track to achieve our year-end target.

This commitment is based on analyses carried out in our Water Resources Management Plan and is currently zero.

 

Target Result Performance
0% 0% On track
Water recycling

What is it and why do we measure it?

Our high-quality drinking water is precious, so we try not to waste it. Sometimes, we can recycling water at our clean and wastewater treatment sites and use it for activities like cleaning. This performance commitment measures the volume of water we recycle in megalitres per day (Ml/d).

How are we doing?

This performance commitment is calculated once a year in April, following the end of the financial year, so no update is available at the moment.

 

Target Result Performance
N/A N/A N/A
Internal sewer flooding

What is it and why do we measure it?

Sometimes sewage can flood homes or business. We call this internal sewer flooding and we’re always working hard to lower the number of times this happens. This performance commitment measures the total number of internal sewer flooding incidents through the year per 10,000 sewer connections.

How are we doing?

We’re currently not on track to achieve our year-end target.

Our performance this quarter unfortunately shows we're over our Performance Commitment target. However, we're on track to improve performance by around 30% compared to last year. Internal sewer flooding is a key priority for us and our customers. We’re proactively carrying out checks of sewers in areas which are prone to internal flooding; looking for blockages and defects in pipes which we can clear and fix before they cause a problem. We're also working on innovative technology which can alert us to problems and blockages as they develop allowing us to respond before the waste water escapes the sewer into customer properties.

 

Target Result Performance
≤1.33 2.65 Off track
Sewer collapses

What is it and why do we measure it?

If a part of a sewer collapses, it can block the sewer and lead to sewer flooding or pollution. This performance commitment measures the number of sewer collapses that affect our customers’ supply or the environment, per 1,000 km of our sewer network.

How are we doing?

We're pleased to report that we're on track with this performance commitment and expect to meet our year-end target.

 

Target Result Performance
≤13.17 9.29 On track
Risk of sewer flooding in a storm

What is it and why do we measure it?

As part of a national drive to improve the country's resilience to extreme weather event, this performance commitment measures how many of our customers would be at risk of internal sewer flooding from a 1 in 50-year storm, based on modelled predictions.

How are we doing?

This performance commitment is calculated once a year in April, following the end of the financial year. This means no update is available at the moment.

 

Target Result Performance
N/A N/A N/A
External sewer flooding

What is it and why do we measure it?

External sewer flooding affects outdoor areas like parks and gardens. We’re always working hard to lower the number of this happens. This performance commitment measures the total number of external sewer flooding events through the year.

How are we doing?

We’re currently on track to achieve our year-end target.

We're pleased to be significantly under our performance commitment target. We know external sewer flooding is a key priority for our customers and we have plans in place to maintain strong performance in this area. We’re carrying out checks of sewers in areas which are prone to external flooding; looking for blockages and defects in pipes which we can clear and fix before they cause a problem. Remember, when it comes to flushing it’s only the three P’s: Pee, Poo and (toilet) Paper. Anything else should be bagged and binned.

 

Target Result Performance
≤4,952 3,404 On track
Pollution Incidents

What is it and why do we measure it?

We want to make sure our operations don’t harm the environment. This performance commitment measures the number of pollution incidents caused by our wastewater assets, for every 10,000km of our wastewater network. This is a calendar year measure from January to December.

How are we doing?

We’re currently on track to achieve our year-end target.

Our pollution performance commitment is a calendar year measure. At the end of December 2020, we forecasted to be on track to achieve our regulatory target for the number of category 1-3 pollution incidents caused by our assets. These numbers still need to be confirmed through our final end of year audit processes. We understand that our interaction with the environment is very important to our customers and we take it very seriously.

 

Target Result Performance
≤24.51 23.89 On track
Treatment works compliance

What is it and why do we measure it?

We want to make sure we don’t harm our environment. We have permits that control our discharges into watercourses. This performance commitment measures the percentage of our treatment works that comply with their discharge permits. This is a calendar year measure from January to December.

How are we doing?

We’re slightly off track to achieve our year-end target.

We've had three failing works in total. This is within the performance commitment deadband and also achieves a green rating for the Environment Agency's environmental performance assessment metric for discharge permit compliance. The three failures were linked to wastewter treatment Work discharges, with zero failures from UV systems and water treatment work sites, which is a major improvement for these asset groups.

 

Target Result Performance
100% 99.05% Close to target
Renewable energy generation

What is it and why do we measure it?

To become more sustainable, we’ve been using the biogas that’s created through our sewage treatment processes to make our own electricity. This performance commitment measures the amount of energy we’ve created from our biogas, in gigawatt-hours.

How are we doing?

We're currently on track to achieve our year-end target.

We've commissioned some additional combined heat and power (CHPs) at Dewsbury, which creates additional environmental benefits with the use of biogas. This gives us confidence we'll meet our year-end target.

 

Target Result Performance
≥203 205 On track
Creating Value from Waste

What is it and why do we measure it?

In our drive to reduce waste and recycle everything we can, this performance commitment measures the extra environmental, social and financial benefit (in £m) we create from our resources that are under-used or classed as waste. Waste resources include grit that builds up in our sewer network, sludge that’s created when we treat our water and wastewater, heat lost to the natural environment and many more.

How are we doing?

We’re currently on track to achieve our year-end target.

This is a new performance commitment. At the moment, we’re collecting data and finding areas where we can develop projects that will help us achieve this performance Commitment. Over the next few months, we'll grow these projects further and we’re confident we’ll achieve our year-end regulatory target.

 

Target Result Performance
≥0 0 On track
Operational carbon

What is it and why do we measure it?

As part of our drive to reduce carbon emissions in the UK, this performance commitment measures the drop in net operational carbon equivalent emissions compared to our performance in 2019-20. This includes any greenhouse gas emissions created by our day to day operational activities like the electricity we use, fuel we put into our vehicles and emissions created when we treat our water and sewage. We report our progress in tonnes of carbon dioxide equivalent emissions and a lower number is better.

How are we doing?

We’re currently on track to achieve our year-end target.

Our operational carbon emissions have continued to decrease and are now lower than we forecast at the start of the year. The reduction in travel due to COVID-19 and our efficiency programme have continued to play a role. We've also used less carbon-intensive sewage treatment methods which has also contributed to a drop in our emissions.

 

Target Result Performance
≤72,305 68,679 On track
Capital carbon and emissions arising from owned land

What is it and why do we measure it?

Water companies invest millions of pounds every year in improving and building new assets, we call this our capital investment programme. This programme makes sure we’ve got enough drinking water and we can take away and treat all the wastewater. We also own a lot of land in Yorkshire.

This performance commitment measures the drop in carbon emissions from the delivery of our capital investment programme and the carbon emissions that come from land we own. It’s a whole-AMP measure which covers the 2020-25 period, and we compare it to our performance in 2019-20.

To give you a measure of our progress, we’ve broken up the whole-AMP target into yearly targets and we report our progress in tonnes of carbon dioxide equivalent emissions.

How are we doing?

We’re currently on track to achieve our year-end target.

We’ve nearly completed the external verification of our carbon accounting approach. Any recommendations to improve it will be built into our system to fully embed low carbon thinking into our capital works. This quarter has also seen Yorkshire Water register its first woodland projects to receive certified carbon reduction credits. This will help us reduce the impact of our emissions over the long term by storing carbon, as well as improving flood resilience and biodiversity benefits.

 

Target Result Performance
≤111,978 82,456 On track
Affordability of bills

What is it and why do we measure it?

We want to make sure our customers get value for their money, so this performance commitment measures the percentage of customers who think their water bill is affordable.

How are we doing?

No update is available for this performance commitment because it’s calculated once a year at the end of March.

 

Target Result Performance
N/A N/A N/A
Cost of bad debt

What is it and why do we measure it?

It’s important we do everything we can to control bad debt. This performance commitment shows how much bad debt costs our bill-paying customers. This cost covers interest on revenue that’s not collected, debt written off and debt management costs. The cost of bad debt is shown as a percentage of the average annual household bill.

How are we doing?

This performance commitment is slightly off-track at the end of December, due to a rise in arrears. This is mainly down to an increase in billed household water consumption during the Covid-19 pandemic.

 

Target Result Performance
≤2.53% 2.54% Close to target
Managing void properties

What is it and why do we measure it?

We need to make sure we’re billing everyone who uses our water so that our charges are fair.

Void properties are buildings that we believe are empty and we don’t bill them, so it’s important our records are up to date. This performance commitment measures the number of void household properties as a percentage of the total number of household properties served.

How are we doing?

We’re currently slightly off track to achieve our year-end target.

Our void management processes are now fully operational with data services and property visits in place to identify bill payers who have not registered at their address. We've seen big improvements in our performance this quarter and we have more plans to improve our performance in the remainder of the year. However, we anticipate we will not be able to recover at a level to bring the weighted average down to target by year-end. Because of this, we've re-forecasted our year-end expected performance to 4.9%.

 

Target Result Performance
≤4.50% 4.93% Close to target
Gap sites

What is it and why do we measure it?

We need to make sure we’re billing everyone who uses our water so that our charges are fair. A gap site is a property that is not on our billing records and doesn’t receive a water bill at the moment. This performance commitment measures the gap sites identified and billed in the last 12 months as a percentage of the total number of gap sites identified.

How are we doing?

We’re slightly off track to achieve our year-end target.

At the end of December, the percentage of gap sites we found and resolved within 12 months was within 12 months was 71% against a target of 80%. Covid-19 lockdown restrictions impacted our performance in the early part of the year resulting in lower levels of our normal proactive approach. As Covid-19 continues to impact services, we believe our performance will stabilise and we've re-forecasted our year-end resolution rate to be 72% against the original 80% target.

 

Target Result Performance
≥80% 65% Close to target
Customer Experience (C-MeX)

What is it and why do we measure it?

C-MeX measures how satisfied our household customers are. We’re ranked against the other water companies. 1st is the top spot and 17th is last place.

How are we doing?

We’re currently on track to achieve our year-end target.

We placed 11th out of 17 companies in this quarter. This means we maintained our overall cumulative position of 8th within the industry and are on track to achieve our year-end ambition.

 

Target Result Performance
N/A 8th On track
Developer Services Experience (D-MeX)

What is it and why do we measure it?

D-MeX measures how satisfied our developer services customers are. We’re ranked against the other water companies. 1st is the top spot and 17th is last place.

How are we doing?

We're currently awaiting our results for this quarter. Because of this our performance for the last quarter (ending in September) is our last known position for this performance commitment.

 

Target Result Performance
N/A 17th Off track
Direct support given to customers

What is it and why do we measure it?

We want to make sure we’re finding and supporting the customers who need help paying their bills. This performance commitment measures how many household customers get financial support from one of our schemes each year.

How are we doing?

We’re currently on track to achieve our year-end target.

This quarter, we exceeded our target with 12,027 customers receiving direct support. This brings our year to date total up to 56,131. Our main focus is to support customers impacted by Covid-19 by providing support through all our available schemes.

 

Target Result Performance
≥50,500 56,131 On track
Priority services awareness

What is it and why do we measure it?

Our Priority Services Register offers free extra services for our vulnerable customers who need them. We want to make sure our customers know this extra help is available, so this performance commitment measures the percentage of household customers who are aware of our Priority Services Register.

How are we doing?

This Performance Commitment is calculated once a year in April, following the end of the financial year. This means no update is available at the moment.

 

Target Result Performance
N/A N/A N/A
Priority services for customers in vulnerable circumstances

What is it and why do we measure it?

Our Priority Services Register offers free extra services for our vulnerable customers who need them. We want to make sure our vulnerable customers are using this service, so this performance commitment measures the percentage of household customers who are getting support from through our Priority Services Register.

How are we doing?

We’re slightly off track to achieve our year-end target.

We've continued to see an increase in the number of customers who have joined our priority services but our targets were based on the completion of a national project between energy and water companies to share data in a legal and ethical way. This project has been delayed. However, we continue to make more of our customers aware of our support available in other ways. This includes social media adverts, working with organisations to help reach out to people that may not access social media and improving our website.

 

Target Result Performance
≥3.5 3.3 Close to target
Priority services satisfaction

What is it and why do we measure it?

Our Priority Services Register offers free extra services for our vulnerable customers who need them. Once our venerable customers are on our Priority Services Register, we want to make sure they’re happy with the services we offer and they’re getting the help they need. This performance commitment measures the percentage of household customers on the register who are satisfied with our service.

How are we doing?

This performance commitment is calculated once a year in April, following the end of the financial year. This means no update is available at the moment.

 

Target Result Performance
N/A N/A N/A
Inclusive customer service

What is it and why do we measure it?

To make sure we keep improving, this performance commitment measures the percentage of improvement in the services we offer to our vulnerable customers.

How are we doing?

This performance commitment is calculated once a year in April, following the end of the financial year. This means no update is available at the moment.

 

Target Result Performance
N/A N/A N/A
Land conserved and enhanced

What is it and why do we measure it?

This measures the area of land conserved and enhanced in our region. We do this through land management and biodiversity focused projects and investments.

How are we doing?

We’re currently on track to achieve our year-end target.

We’ve improved farm land through our Beyond Nature initiative. We’re also working to conserve Sites of Special Scientific Interest and local wildlife sites as part of this performance commitment.

Find out more about Beyond Nature

 

Target Result Performance
≥2,286 ha 3,000 ha On track
Integrated catchment management

What is it and why do we measure it?

We’re working with stakeholders to implement our ‘Natural Capital Operator’ approach. This collaborative approach ensures our natural resources are used wisely and investment and management decisions are managed between stakeholders.

This performance commitment measures the percentage of our catchments where the ‘Natural Capital Operator’ approach has been implemented.

How are we doing?

We’re currently on track to achieve our year-end target.

Our plans for this performance commitment will take some months to achieve. Because of this, there’s no results to report at the moment.

 

Target Result Performance
≥0.00% 0.00% On track
Length of river improved

What is it and why do we measure it?

Improving our environment benefits everyone in Yorkshire. We’re working hard to improve river water quality and this performance commitment measures the length of river we’ve improved in the 2020-25 period.

How are we doing?

We’re currently on track to achieve our year-end target.

River improvement is an on-going project, and because we’re still in the early stages, our target for this year is zero.

Four schemes, which will improve 45.6km of river, are now in delivery contract stages for completion in year two. Covid-19 has caused some delay in one of these schemes, which has been extended from Dec 2021 to Mar 2022, but it’s still due to be complete within Year 2.

 

Target Result Performance
≥0.0km 0.0km On track
Biosecurity implementation

What is it and why do we measure it?

As part of a national drive to reduce the spread of non-native invasive species, this performance commitment looks at our biosecurity interventions that have reduced the risk of that spread.

How are we doing?

We’re currently on track to achieve our year-end target.

Our plans for this performance commitment will take some months to achieve. Because of this. we’ve no results to report at the moment. We're planning how we will deliver the first three pathway management plans (PMPs) by March 2022. The Environment Agency act as an independent reviewer to provide confidence that the PMPs are delivered robustly. Both the Environment Agency and Yorkshire Water work closely on INNS and Biosecurity as we both are aiming for the same outcome by implementing biosecurity in our organisations.

 

Target Result Performance
≥0 0 On track
Bathing water quality

What is it and why do we measure it?

This performance commitment measures how many of our bathing waters meet or exceed the European Union Bathing Water Directive water quality requirements.

How are we doing?

Due to the impacts of Covid-19 and the limited bathing water sampling during the 2020 bathing water season, Defra have confirmed that bathing waters across England will not be classified for the year 2020 and because of this, there is no data to report at this time.

 

Target Result Performance
≥18 N/A N/A
Surface water management

What is it and why do we measure it?

Improving Yorkshire's resilience to flooding is important to us and our customers. This performance commitment measures the total area of surface water run-off that has been removed or reduced using blue-green infrastructure solutions or surface water disconnection.

How are we doing?

This performance commitment is calculated once a year in April, following the end of the financial year. This means no update is available at the moment.

 

Target Result Performance
N/A N/A N/A
Quality agricultural products

What is it and why do we measure it?

We need to make sure that all bioproducts (biosolids) from our sewage treatment processes meet the right environmental standards. This performance commitment measures the percentage of overall biosolids sent to land that meet the Biosolids Assurance Scheme (BAS) accreditation.

How are we doing?

We’re currently on track to achieve our year-end target.

All of our sludge recycled to agriculture in this quarter was BAS certified. Our Dewsbury site has now been commissioned and the BAS audit for this process will take place on 1 February 2021. Subject to successful audit, there's around 3,300 tonnes of sludge awaiting recycling as BAS certified, and the future production will also be certified, giving 14 BAS certified sites.

 

Target Result Performance
100% 100% On track
Delivery of WINEP requirements

What is it and why do we measure it?

Part of our investment between 2020 and 2025 will improve our impact on the environment. The Environment Agency tells us what we need to achieve through their Water Industry Environment Programme (WINEP). This performance commitment measures how many WINEP projects we’ve completed each year.

How are we doing?

We’re currently on track to achieve our year-end target because we had no schemes due for delivery at this time.

We had 89 schemes due to be complete before the end of March 2021. These schemes have been extended by six months because of the impact Covid-19 has had on our delivery schedule.

 

Target Result Performance
≥0 0 On track

Disclaimer: The numbers we report show our year-to-date progress against regulatory targets listed in Ofwat’s Final Determination. All the numbers we report have been checked thoroughly internally. While we make every effort to report accurately, all information undergoes a final internal review and external audit each year, so numbers may differ slightly at year end. Our final annual position is reported on this website and in our Annual Performance Report. You can read more about how we check and assure our data in our Assurance Plan.

See our past performance

2015-20 performance

Want to know more?

Get in touch by emailing us at apr@yorkshirewater.co.uk.