Our performance

We put our customers at the heart of everything we do. Here you can see how we're performing against the performance commitments that matter to you.

Cycling Uphill

Our performance

Our business plan for the 2020-2025 period (known as AMP7) puts our customers at the heart of everything we do. We’ve engaged with 30,000 customers, along with the Yorkshire Forum for Water Customers, to understand individual lifestyles and how they shape what customers want, need and expect from us. In response to customer feedback, we’ve developed a package of 44 performance commitments for AMP7 that cover every aspect of what we do, from water source to sea.

We want our customers to know how well we’re doing, so we report our performance every 3 months and publish the results a few months afterwards. For example, our performance in April-June will be published in September.

Check back again at the end of March for the next update.

We publish our full annual reports in July.

Read our annual report

This graph shows our performance from April to September 2021.

16 are on track, 9 are close to target, 10 are off track and 9 currently have no data

16 are on track  9 are close to target  10 are off track  9 currently have no data

 

 

See how we're doing

Per capita consumption (PCC)

What is it and why do we measure it?

This is how much water the average person uses each day. It’s important we use water carefully to make sure there’s enough for everyone. PCC only covers household use and is measured in litres per person per day.

How are we doing?

We're currently slightly off track to achieve our year-end target.

Because of Covid-19, there's been a big increase in home-working which has led to greater water use by customers, who are no longer leaving the house for work purposes. We also saw spikes in customer usage during the warm weather in late spring and early summer. As a result, our latest reported PCC is higher than the target level.

 

Target Result Performance
≤125.3 137.0 Close to target
Working with others

What is it and why do we measure it?

Working in partnership with others means that we can deliver more for our customers and the environment. This performance commitment measures the number of projects we deliver in partnership with other people, organisations or independent agencies.

How are we doing?

We're currently on track to achieve our year-end target.

We've continued to develop and deliver partnership projects to improve biodiversity and reduce flood risk. We expect to meet our target to complete nine projects in partnership this year.

 

Target Result Performance
≥6 7 On track
Education

What is it and why do we measure it?

Our Education Team work hard to teach our community the value of water. This performance commitment measures the number of learning hours that we provide through lessons, workshops, talks, school assemblies and much more.

How are we doing?

We're currently not on track to achieve our year-end target.

Visiting schools and inviting people to our educational centres has been very difficult over the last 18 months because of COVID-19. To make sure our education sessions are still accessible we’ve moved a lot of them online. This quarter has been extra challenging for us, because of the school holidays, but we have a lot of educational sessions booked for next quarter.

 

Target Result Performance
≥9,996 8,026 Off track
Living with Water

What is it and why do we measure it?

This measures now much money we’ve invested in our Living with Water partnership scheme. We’re working with the Environment Agency, Hull City Council and the East Riding of Yorkshire Council to lower the number of homes at risk of flooding in Hull and Haltemprice.

How are we doing?

We’ll report on this performance commitment in 2025, at the end of our 5 year AMP. We don’t have an update for you at the moment, but we’ll publish our progress in our annual performance report in July 2022.

 

Target Result Performance
N/A N/A N/A
Drinking water contacts

What is it and why do we measure it?

It’s important that everyone trusts the quality of the water we supply. This performance commitment measures the number of times our customers contact us each year because of issues with the look, taste, or smell of their water. This measure is the number of contacts per 10,000 people.

How are we doing?

We're currently slightly off-track to achieve our year-end target.

We’ve taken a long-term approach to improving our water quality. We’ve been treating discoloured raw water at the source and flushing our mains system to lower the amount of sediment. By improving the quality of the water at this stage, there’s less chance of water becoming discoloured and less customers have had to contact us.

April to June have been challenging months because of the impact the extreme weather had on our network. We haven't managed to recover from this yet, but we're working hard to get back on track by the end of the year.

 

Target Result Performance
≤8.4 8.7 Close to target
Water quality compliance (CRI)

What is it and why do we measure it?

This measures the quality of our water. We test water samples and the results give us a Compliance Risk Index (CRI) score. A lower score is better, and our score increases with each quality failure at all points in our water supply system.

How are we doing?

We're currently not on track to achieve our year-end target.

Our regulators have set us an aspirational target of no failures and a score of zero for this performance commitment. This quarter, iron was detected five times and coliform bacteria was found at one of our water treatment works. Tests confirmed there was no risk to our customers, but the issues have impacted our CRI score. We won’t meet the ambitious zero target for 2021/22, but we aim to improve our water quality compliance and learn from these issues. 

 

Target Result Performance
0 3.47 Off track
Leakage

What is it and why do we measure it?

This measures the amount of water lost between our treatment works and our customers’ taps. Water is precious and it’s important we lose as little as possible, so we work hard to keep this number as low as possible. We measure water lost through leaks in megalitres per day (Ml/day) and the number doesn’t include water lost inside buildings and homes.

How are we doing?

We're currently on track to achieve our year-end target.

We started the year slightly off-track because of the long winter we had. We've been working hard to find and fix leaks and we're now back on track. The colder winter months usually bring the toughest challenges for this measure but we're confident we've got the resources and processes in place to maintain our performance.

Target Result Performance
≤278Ml/d 275Ml/d On track
Repairing or replacing customer owned pipes

What is it and why do we measure it?

Reducing water loss from leaks is a key aim for us, and some of those leaks happen in pipes owned by our customers. We can help repair these pipes, so this performance commitment measures the number of household supply pipe repairs and renewals we carry out each year for no charge.

How are we doing?

We're currently not on track to achieve our year-end target.

The number of repairs carried out so far this year is lower than we'd like it to be, but we expect our performance to be better than last year. We'll improve this score by replacing some of our customer's communication pipes as part of our drinking water improvement programme in Leeds. We're looking at renewing our pipes in other areas too.

 

Target Result Performance
≥3,555 2,240 Off track
Water supply interruptions

What is it and why do we measure it?

We know that having to cut off the water supply, for any amount of time, impacts on our customers and we want to keep interruptions to supply as low as possible. This performance commitment measures the average supply time lost per customer, across all of our customers, for interruptions that lasted three hours or more.

How are we doing?

We’re currently not on track to achieve our year-end target.

We had a challenging start to the year and our busiest June on record. Big incidents at Todmorden, Ovenden and on Heeley Bank have had a huge impact on this performance commitment in our second quarter and it's unlikely we'll meet our end of year target. We're always looking into ways we can improve our performance and get back on track.

 

Target Result Performance
≤00:03:10 00:06:01 Off track
Unplanned outage

What is it and why do we measure it?

It’s important that our water treatment works operate reliably. Sometimes our water treatment works shut down because of equipment failures, we call this an 'unplanned outage'. This performance commitment measures the percentage of time are treatment works are down. We want this number to be as low as possible.

How are we doing?

We’re currently slightly off-track to achieve our year-end target.

During this quarter, we had some outages at our larger water treatment works. This meant our performance is worse than last year. We have plans in place to get back on track and achieve our target by the end of the year. However, the autumn and winter months can be more challenging on this measure due to the impact the cold weather can have on our works and equipment.

 

Target Result Performance
≤2.21% 2.45% Close to target
Mains repairs

What is it and why do we measure it?

We need to look after our water pipes. This performance commitment measures the number of mains repairs we carry out on our clean water mains network per 1,000 km. This number doesn’t include repairs to communication and supply pipes.

How are we doing?

We're currently slightly off-track to achieve our year-end target.

We need to look after our water pipes and a lower number of repairs shows we’re doing a good job. This quarter, the number of water mains we’ve had to repair was higher than our target. We’re looking to improve our performance in the next quarter and make sure we get ahead before we face the challenging winter months.

 

Target Result Performance
≤72 78 Close to target
Significant water supply events

What is it and why do we measure it?

We know having to cut off the water supply, for any amount of time, impacts our customers. So, we want to keep interruptions to water supply as low as possible. This performance commitment measures the number of water supply interruptions that last 12 hours or longer. This number includes supply interruptions that are planned, unplanned or caused by a third party.

How are we doing?

We’re currently off track to achieve our year-end target.

We had a very busy start to the year on this measure. Complex incidents in Todmorden and on Barnsley Road have impacted our performance this quarter. Unfortunately, we won't meet our end of year target of 13 or less supply interruptions that last 12 hours or longer, but we're looking at ways we can improve our performance.

 

Target Result Performance
≤6 14 off track
Low pressure

What is it and why do we measure it?

We all want acceptable water pressure when we turn on the taps. This performance commitment measures the number of properties getting, or at risk of getting, water pressure below the low-pressure reference level. The low-pressure reference level is a minimum standard set by our regulator, Ofwat.

How are we doing?

We’re currently off track to achieve our year-end target.

We have a plan in place to try and make sure we meet this target by the end of the year. We have solutions for the homes on our Low Pressure Register which should be in place before the end of this year.

 

Target Result Performance
≤6.5 16 Off track
Risk of severe restrictions in a drought

What is it and why do we measure it?

As part of a national drive to improve the country's resilience to extreme weather event, this performance commitment measures how many of our customers would be at risk of experiencing harsh water restrictions in a 1-in-200 year drought, on average, over next 25 years.

How are we doing?

We’re currently on track to achieve our year-end target.

This commitment is based on analyses carried out in our Water Resources Management Plan and is currently zero.

 

Target Result Performance
0% 0% On track
Water recycling

What is it and why do we measure it?

Our high-quality drinking water is precious, so we try not to waste it. Sometimes, we can recycling water at our clean and wastewater treatment sites and use it for activities like cleaning. This performance commitment measures the volume of water we recycle in megalitres per day (Ml/d).

How are we doing?

This performance commitment is calculated once a year in April, following the end of the financial year, so no update is available at the moment.

 

Target Result Performance
N/A N/A N/A
Internal sewer flooding

What is it and why do we measure it?

Sometimes sewage can flood homes or business. We call this internal sewer flooding and we’re always working hard to lower the number of times this happens. This performance commitment measures the total number of internal sewer flooding incidents through the year per 10,000 sewer connections.

How are we doing?

We’re currently not on track to achieve our year-end target.

The wet weather has had a big impact on our performance. We know internal sewer flooding is a key priority for our customers, so we’re working hard to improve our performance by:

  • flushing sewers in areas likely to flood
  • looking for blockages and clearing them before they cause flooding
  • checking for defects in our pipes and fixing them before they become a problem
  • working on innovative technology to find blockages faster
  • recruiting more network protection colleagues to support our customers.

Find out how you can help keep Yorkshire blockage free

 

Target Result Performance
≤0.87 1.84 Off track
Sewer collapses

What is it and why do we measure it?

If a part of a sewer collapses, it can block the sewer and lead to sewer flooding or pollution. This performance commitment measures the number of sewer collapses that affect our customers’ supply or the environment, per 1,000 km of our sewer network.

How are we doing?

We're currently on track to achieve our year-end target.

June saw more sewer collapses than normal. But after this spike, we've seen normal trends. We're now in a in a good position and on track to meet our year-end target.

 

Target Result Performance
≤8.81 6.21 On track
Risk of sewer flooding in a storm

What is it and why do we measure it?

As part of a national drive to improve the country's resilience to extreme weather event, this performance commitment measures how many of our customers would be at risk of internal sewer flooding from a 1 in 50-year storm, based on modelled predictions.

How are we doing?

This performance commitment is calculated once a year in April, following the end of the financial year. This means no update is available at the moment.

 

Target Result Performance
N/A N/A N/A
External sewer flooding

What is it and why do we measure it?

External sewer flooding affects outdoor areas like parks and gardens. We’re always working hard to lower the number of this happens. This performance commitment measures the total number of external sewer flooding events through the year.

How are we doing?

We’re currently on track to achieve our year-end target.

We know sewer flooding is a key priority for our customers, so we’re working hard to improve our performance by:

  • flushing sewers in areas likely to flood
  • looking for blockages and clearing them before they cause flooding
  • checking for defects in our pipes and fixing them before they become a problem
  • working on innovative technology to find blockages faster
  • recruiting more network protection colleagues to support our customers.

Find out how you can help keep Yorkshire blockage free

 

Target Result Performance
≤3,106 2,268 On track
Pollution incidents

What is it and why do we measure it?

We want to make sure our operations don’t harm the environment. This performance commitment measures the number of pollution incidents caused by our wastewater assets, for every 10,000km of our wastewater network. This is a calendar year measure from January to December.

How are we doing?

We’re currently slightly off track to achieve our year-end target.

To protect the environment, our targets for 2020-25 are the toughest yet. Last year we had our lowest number of pollution incidents ever, and our goal for this year is to maintain this great performance. We're half way through the year now, and we're slightly off target but we have plans in place to improve our performance and we're confident we'll be back on track by the end of the year.

 

Target Result Performance
≤104 114 Close to target
Treatment works compliance

What is it and why do we measure it?

We want to make sure we don’t harm our environment. We have permits that control our discharges into watercourses. This performance commitment measures the percentage of our treatment works that comply with their discharge permits. This is a calendar year measure from January to December.

How are we doing?

We’re slightly off-track to achieve our year-end target.

At the end of September, we'd had three failures on our treatment works. We believe that two of these failures we're outside of our control so we're challenging them with the Environment Agency.

 

Target Result Performance
100% 99.36% Close to target
Renewable energy generation

What is it and why do we measure it?

To become more sustainable, we’ve been using the biogas that’s created through our sewage treatment processes to make our own electricity. This performance commitment measures the amount of energy we’ve created from our biogas, in gigawatt-hours.

How are we doing?

We're currently on track to achieve our year-end target.

In the first quarter, we commissioned a new digestion site which will generate heat and power at our Huddersfield sludge treatment centre. This is performing better than we expected and puts us in a strong position to achieve the year end target.

 

Target Result Performance
≥142.33 147.77 On track
Creating value from waste

What is it and why do we measure it?

In our drive to reduce waste and recycle everything we can, this performance commitment measures the extra environmental, social and financial benefit (in £m) we create from our resources that are under-used or classed as waste. Waste resources include grit that builds up in our sewer network, sludge that’s created when we treat our water and wastewater, heat lost to the natural environment and many more.

How are we doing?

So far this year, we’ve created £3,000,000 of value through:

  • developing a new way to treat a trade wastewater sludge so we no longer need to pay for this to be taken away
  • increasing the capacity one of our treatment plants to manage wastewater sludge
  • sales of non-operational company land.

We’re always looking for initiatives and projects to improve our performance in this area and we're confident we’ll achieve our year-end target.

 

Target Result Performance
£2.5m £3m On track
Operational carbon

What is it and why do we measure it?

As part of our drive to reduce carbon emissions in the UK, this performance commitment measures the drop in net operational carbon equivalent emissions compared to our performance in 2019-20. This includes any greenhouse gas emissions created by our day to day operational activities like the electricity we use, fuel we put into our vehicles and emissions created when we treat our water and sewage. We report our progress in tonnes of carbon dioxide equivalent emissions and a lower number is better.

How are we doing?

We’re currently slightly off-track to achieve our year-end target.

So far this year, we’ve treated more sludge than usual. When we treat sludge, process emissions and methane are produced. This increase in sludge treatment has put us slightly above our regulatory target. We’re working hard to understand this increase and bring emissions down as much as possible. We’re also focusing on reducing our gas oil consumption and transport emissions.

 

Target Result Performance
≤39,182 39,631 Close to target
Capital carbon and emissions arising from owned land

What is it and why do we measure it?

Water companies invest millions of pounds every year in improving and building new assets, we call this our capital investment programme. This programme makes sure we’ve got enough drinking water and we can take away and treat all the wastewater. We also own a lot of land in Yorkshire.

This performance commitment measures the drop in carbon emissions from the delivery of our capital investment programme and the carbon emissions that come from land we own. It’s a whole-AMP measure which covers the 2020-25 period, and we compare it to our performance in 2020-21.

To give you a measure of our progress, we’ve broken up the whole-AMP target into yearly targets and we report our progress in tonnes of carbon dioxide equivalent emissions.

How are we doing?

We’re currently on track to achieve our year-end target.

We’re working on woodland projects to reduce the impact of our emissions by storing carbon. These projects will also improve natural flood defences and biodiversity.

 

Target Result Performance
≤75,498 95,396 On track
Affordability of bills

What is it and why do we measure it?

We want to make sure our customers get value for their money, so this performance commitment measures the percentage of customers who think their water bill is affordable.

How are we doing?

No update is available for this performance commitment because it’s calculated once a year at the end of March.

 

Target Result Performance
N/A N/A N/A
Cost of bad debt

What is it and why do we measure it?

It’s important we do everything we can to control bad debt. This performance commitment shows how much bad debt costs our bill-paying customers. This cost covers interest on revenue that’s not collected, debt written off and debt management costs. The cost of bad debt is shown as a percentage of the average annual household bill.

How are we doing?

We're currently slightly off-track to achieve our year-end target.

This is because of bad debt write offs relating to bankruptcies and uncollectable debt more than than six years old. We don't think we'll be able to achieve out end of year target, but we're looking for ways to improve our performance and put us in the strongest possible position.

 

Target Result Performance
≤1.98% 1.99% Close to target
Managing void properties

What is it and why do we measure it?

We need to make sure we’re billing everyone who uses our water so our charges are fair.

Void properties are buildings that we believe are empty and we don’t bill them, so it’s important our records are up to date. This performance commitment measures the number of void household properties as a percentage of the total number of household properties served.

How are we doing?

We’re currently on track to achieve our year-end target.

We’ve continued to lower the number of void properties by:

  • reviewing our charging policies
  • using water use data to spot when a void property is being lived in
  • visiting empty properties.

 

Target Result Performance
≤4.33% 3.94% On track
Gap sites

What is it and why do we measure it?

We need to make sure we’re billing everyone who uses our water so that our charges are fair. A gap site is a property that is not on our billing records and doesn’t receive a water bill at the moment. This performance commitment measures the gap sites identified and billed in the last 12 months as a percentage of the total number of gap sites identified.

How are we doing?

We’re currently slightly off track to achieve our year-end target.

To improve our performance, we’re changing our processes so gap sites get to the right team and are dealt with as quickly as possible. We’re hoping this will put us back on track by the end of the year.

 

Target Result Performance
≥83% 76% Close to target
Customer experience (C-MeX)

What is it and why do we measure it?

C-MeX measures how satisfied our household customers are. We’re ranked against the other water companies. 1st is the top spot and 17th is last place.

How are we doing?

We’re currently on track to achieve our year-end target.

There isn't a regulatory tagert for this performance commitment, but our aim is achieve 9th place or higher by end of the year. We're using customer feedback to make the experience better and improve our C-MeX ranking. 

 

Target Result Performance
9th 9th On track
Developer services experience (D-MeX)

What is it and why do we measure it?

D-MeX measures how satisfied our developer services customers are. We’re ranked against the other water companies. 1st is the top spot and 17th is last place. There isn't a regulatory target for this performance commitment. 

How are we doing?

We're currently off-track to achieve our year-end target.

Last year, we committed to investing in our developer services team and our technology to help us improve our performance. Since then, our team has grown and we’ve invested in new technology, automation and process improvement. We’re slowly starting the see the benefits of these investments. With the help of our new service partner, Network Plus, we’re clearing our backlog of work and improving the experience for our developers.

 

Target Result Performance
N/A 17th Off track
Direct support given to customers

What is it and why do we measure it?

We want to make sure we’re finding and supporting the customers who need help paying their bills. This performance commitment measures how many household customers get financial support from one of our schemes each year.

How are we doing?

We’re currently on track to achieve our year-end target.

This quarter we've increased the number of customers we're helping across all our financial support schemes. We've supported a lot of customers through our Resolve scheme, which helps customers out of arrears. We're also increasing the number of customers getting support through our WaterSupport scheme, which helps customers on a low income. 

 

Target Result Performance
≥62,000 70,848 On track
Priority services awareness

What is it and why do we measure it?

Our Priority Services Register offers free extra services for our vulnerable customers who need them. We want to make sure our customers know this extra help is available, so this performance commitment measures the percentage of household customers who are aware of our Priority Services Register.

How are we doing?

This performance commitment is calculated once a year in April, following the end of the financial year. This means no update is available at the moment.

 

Target Result Performance
N/A N/A N/A
Priority services for customers in vulnerable circumstances

What is it and why do we measure it?

Our Priority Services Register offers free extra services for our vulnerable customers who need them. We want to make sure our vulnerable customers are using this service, so this performance commitment measures the percentage of household customers who are getting support from through our Priority Services Register.

How are we doing?

We’re currently off track to achieve our year-end target.

We're continuing promote our Priority Services Register through our social media, letters and our website. To improve our performance, we're working with seven local charities, who have expertise in different types of disabilities, vulnerabilities and communication needs, to make sure we can reach all the customers who would benefit from this service. We're also continuing to work with other utilities and water companies to make it easier for our customers to access these services.

 

Target Result Performance
≥5.8 3.7 Off track
Priority services satisfaction

What is it and why do we measure it?

Our Priority Services Register offers free extra services for our vulnerable customers who need them. Once our venerable customers are on our Priority Services Register, we want to make sure they’re happy with the services we offer and they’re getting the help they need. This performance commitment measures the percentage of household customers on the register who are satisfied with our service.

How are we doing?

This performance commitment is calculated once a year in April, following the end of the financial year. This means no update is available at the moment.

 

Target Result Performance
N/A N/A N/A
Inclusive customer service

What is it and why do we measure it?

To make sure we keep improving, this performance commitment measures the percentage of improvement in the services we offer to our vulnerable customers.

How are we doing?

This performance commitment is calculated once a year in April, following the end of the financial year. This means no update is available at the moment.

 

Target Result Performance
N/A N/A N/A
Land conserved and enhanced

What is it and why do we measure it?

This measures the area of land conserved and enhanced in our region. We do this through land management and biodiversity focused projects and investments.

How are we doing?

We’re currently off track to achieve our year-end target.

We’ve improved 250ha of farm land through our Beyond Nature initiative. We’ve also worked on projects to conserve Sites of Special Scientific Interest, improve biodiversity and protect local wildlife sites as part of this performance commitment. We have plans to reach out to more farms over the next quarter to improve our performance against this measure. 

Find out more about Beyond Nature

 

Target Result Performance
≥4,572ha 3,334ha Off track
Integrated catchment management

What is it and why do we measure it?

We’re working with stakeholders to implement our ‘Natural Capital Operator’ approach. This collaborative approach ensures our natural resources are used wisely and investment and management decisions are managed between stakeholders.

This performance commitment measures the percentage of our catchments where the ‘Natural Capital Operator’ approach has been implemented.

How are we doing?

We’re currently on track to achieve our year-end target.

Our plans for this performance commitment will take a long time to achieve. Because of this, there aren't any results to report at the moment.

 

Target Result Performance
≥0.00% 0.00% On track
Length of river improved

What is it and why do we measure it?

Improving our environment benefits everyone in Yorkshire. We’re working hard to improve river water quality and this performance commitment measures the length of river we’ve improved in the 2020-25 period.

How are we doing?

We’re currently on track to achieve our year-end target.

River improvement is an on-going project so we don't have any results to report just yet. We currently have four projects running, to improve 45.6km of river, which are on track to be finished this year. 

 

Target Result Performance
≥0.0km 0.0km On track
Biosecurity implementation

What is it and why do we measure it?

As part of a national drive to reduce the spread of non-native invasive species, this performance commitment looks at our biosecurity interventions that have reduced the risk of that spread.

How are we doing?

We’re currently on track to achieve our year-end target.

This quarter, we’ve helped to develop an invasive non-native species and biosecurity e-learning module to educate our colleagues on how they impact the water industry and what we can do to stop them from spreading. We’re still raising awareness about invasive non-native species on our social media channels and we've added invasive non-native species assessments into our water resource management plans to make sure our future resource options don't increase the spread of these species. 

 

Target Result Performance
≥0 0 On track
Bathing water quality

What is it and why do we measure it?

This performance commitment measures how many of our bathing waters meet or exceed the European Union Bathing Water Directive water quality requirements.

How are we doing?

This performance commitment is calculated once a year in April, following the end of the financial year, so no update is available at the moment.

 

Target Result Performance
N/A N/A N/A
Surface water management

What is it and why do we measure it?

Improving Yorkshire's resilience to flooding is important to us and our customers. This performance commitment measures the total area of surface water run-off that has been removed or reduced using blue-green infrastructure solutions or surface water disconnection.

How are we doing?

This performance commitment is calculated once a year in April, following the end of the financial year. This means no update is available at the moment.

 

Target Result Performance
N/A N/A N/A
Quality agricultural products

What is it and why do we measure it?

We need to make sure that all bioproducts (biosolids) from our sewage treatment processes meet the right environmental standards. This performance commitment measures the percentage of overall biosolids sent to land that meet the Biosolids Assurance Scheme (BAS) accreditation.

How are we doing?

We’re currently on track to achieve our year-end target.

All the biosolids we recycled to agriculture were compliant with the Biosolids Assurance Scheme this quarter. We expect to keep up this great performance and meet the year end target.

 

Target Result Performance
100% 100% On track
Delivery of WINEP requirements

What is it and why do we measure it?

Part of our investment between 2020 and 2025 will improve our impact on the environment. The Environment Agency tells us what we need to achieve through their Water Industry Environment Programme (WINEP). This performance commitment measures how many WINEP projects we’ve completed each year.

How are we doing?

We’re currently on track to achieve our year-end target.

So far this year we've completed 100 projects including:

  • monitoring of wastewater treatment works
  • river quality investigations
  • storm flow investigations
  • delivery of a new fish passage.

 

Target Result Performance
≥91 100 On track

Disclaimer: The numbers we report show our year-to-date progress against regulatory targets listed in Ofwat’s Final Determination. All the numbers we report have been checked thoroughly internally. While we make every effort to report accurately, all information undergoes a final internal review and external audit each year, so numbers may differ slightly at year end. Our final annual position is reported on this website and in our Annual Performance Report. You can read more about how we check and assure our data in our Assurance Plan.

See our past performance

2015-20 performance

Want to know more?

Get in touch by emailing us at apr@yorkshirewater.co.uk.