What's the problem?

Report a leak online

Incidents reported online will be looked at during our working hours:

6.30am to 10pm Monday to Saturday

7.30am to 10pm on Sundays

Report an out of hours emergency

If it's late and there's an emergency, please give us a ring on 0345 1 24 24 24.

If it's not an emergency, please report your problem online and we'll pick this up during working hours.

Incidents reported online will be looked at during the hours:
6.30am to 10pm Monday to Saturday
7.30am to 10pm on Sundays

 

Get more help

Tell us about a leak

Report a leak online

Usually takes 4 minutes

Let us call you back

Usually takes 5 minutes

Call us on 0800 57 35 53

24 hours a day, Monday to Sunday

phone illustration

Report a problem online

Incidents reported online will be looked at during our working hours:

6.30am to 10pm Monday to Saturday

7.30am to 10pm on Sundays

Report an out of hours emergency

If it's late and there's an emergency, please give us a ring on 0345 1 24 24 24.

If it's not an emergency, please report your problem online and we'll pick this up during working hours.

Incidents reported online will be looked at during the hours:
6.30am to 10pm Monday to Saturday
7.30am to 10pm on Sundays

Get more help

Tell us about a problem

Report a problem online

Usually takes 4 minutes

Let us call you back

Usually takes 5 minutes

Call us on 0345 1 24 24 24

24 hours a day, Monday to Sunday

phone illustration

Tell us about a problem

Let us call you back

Usually takes 5 minutes

Call us on 0345 1 24 24 24

24 hours a day, Monday to Sunday

phone illustration

Strange taste or odd smell?

If your water smells or tastes funny, it's usually nothing to worry about, but here are the most common causes and what you can do about them.

Does your water look different?

Discoloured water is normally short lived and can often be cleared by allowing the first incoming cold water tap to run for five minutes.

Check your water hardness

Water hardness is the measure of the concentration of calcium and magnesium salts in your water - two of the essential minerals that your body needs. 

Highway gullies

Your local council is responsible for problems with highways gullies. These are the ones found by the side of the road. If you notice a blocked gully, give your local council a ring to let them know.

Find your local council

Gully

Manholes

These are the ones found in roads, footpaths or gardens and have a solid cover. We're responsible for manholes, so if you spot a problem with one, please get in touch.

Manhole cover

Report a problem online

Incidents reported online will be looked at during our working hours:

6.30am to 10pm Monday to Saturday

7.30am to 10pm on Sundays

Report an out of hours emergency

If it's late and there's an emergency, please give us a ring on 0345 1 24 24 24.

If it's not an emergency, please report your problem online and we'll pick this up during working hours.

Incidents reported online will be looked at during the hours:
6.30am to 10pm Monday to Saturday
7.30am to 10pm on Sundays

Get more help

Tell us about a problem

Report a problem online

Usually takes 4 minutes

Let us call you back

Usually takes 5 minutes

Call us on 0345 1 24 24 24

24 hours a day, Monday to Sunday

phone illustration

Flooding

Find out how to protect your home from flooding and what to do if the worst does happen.

Read our flooding advice

Flood