Water connections

Building or converting a property? Let’s get you connected to our water main.

beach huts

For developments where no new road is being built, we’ll provide a connection from our existing network that perfectly suits your needs and supplies safe, great-tasting drinking water all year round. You can find the applications forms in the 'Get connected' section, below.

Once you've applied and made the applicable payment, we’ll do a survey to check how we can best deliver your water and get back to you with a quote for the connection work within 28 days. Our service partner handles the connection, which normally takes no more than 21 days (but do bear in mind, if the work is on a busy road, it may take up to three months as we’ll need to notify the local council).

 

Building a new road?

You may need to apply for a new main.

 

Who’s responsible for your pipes?

Learn more about pipework responsibility

Get connected

Want us to replace your existing shared service pipe with a new independent service pipe? Apply below and we’ll take care of it.

You will need:

  • Basic site information, including the address of the properties requiring a new connection
  • F10 if applicable.

Now accepting BACS

Apply online

Our online application form is the quickest and easiest way to apply.

You can pay your application fee by bank transfer or payment card using our secure system.

Application fee: £155 (+ £31 VAT) = £186

Apply online

You can also download and print this PDF or fill it out using Adobe Acrobat Reader.

Once you’ve applied and made the payment, we’ll get back to you within 28 days with:

  • a quote for the cost of the work required
  • a plan showing the proposed connection position.

Need help reconnecting a private supply pipe back up to the stop tap or meter at your property’s boundary? Apply below and we’ll take care of it.

(Please bear in mind that we don’t carry out the reconnection if the stop tap or meter is on your private land or garden – you’ll need to arrange this privately).

Application for a boundary reconnection

You can download and print this PDF or fill it out using Adobe Acrobat Reader.

Once you’ve applied and made the payment, we’ll get back to you within 28 days with:

  • a quote for the cost of the work required
  • a plan showing the proposed connection position.

If you need to connect a house, multiple houses, or field(s)/trough(s) to our existing water mains network, apply below and we'll take care of it.

You will need:

  • Basic property/site information
  • Site location plan
  • Property layout plan
  • Any further information to support your application.

Now accepting BACS

Apply online

Our online application form is the quickest and easiest way to apply.

You can pay your application fee by bank transfer or payment card using our secure system.

Single connection application fee: £155 + £31 (VAT) = £186

Multiple connections application fee: £168 + £33.60 (VAT) = £201.60

Apply online

You can also download and print this PDF or fill it out using Adobe Acrobat Reader.

Once you’ve applied and made the payment, we’ll get back to you within 28 days with:

  • a quote for the cost of the work required
  • a plan showing the proposed connection position.

Need to connect a commercial or mixed-use (commercial/housing) development to our water main? Apply below and we’ll take care of it.

This application is for developments where no new roads are being built. If you’re building a road, you may need to apply for a new main.

Development types:

  • Commercial/industrial use properties
  • Non standard housing (such as student accommodation, nursing homes or sheltered housing)
  • Mixed commercial/housing properties.

What you'll need:

  • basic site information
  • site location plan
  • site layout plan
  • any additional information you can tell us about the site.

Now accepting BACS

Apply online

Our online application form is the quickest and easiest way to apply.

You can pay your application fee by bank transfer or payment card using our secure system.

Application fee: £168 + £33.60 (VAT) = £201.60

Apply online

You can also download and print this PDF or fill it out using Adobe Acrobat Reader.

Once you’ve applied and made the payment, we’ll get back to you within 28 days with:

  • A quote for the cost of the work required
  • A plan showing the proposed connection position.

Need a supply of building water for building/construction activities? Apply below and we’ll take care of it.

If you’ve already requested a supply of building water as part of a new main application, you won’t need to complete this application.

Application for a temporary supply of building water

You can download and print this PDF or fill it out using Adobe Acrobat Reader.

Application fee: £155 (+ £31 VAT) = £186

Once you’ve applied and made the payment, we’ll get back to you within 28 days with:

  • a quote for the cost of the work required
  • a plan showing the proposed connection position.

Supporting documentation

Water regulations enforcement policy

You can download and print this PDF or fill it out using Adobe Acrobat Reader.

Notification of plumbing works (Regulation 5)

You can download and print this PDF or fill it out using Adobe Acrobat Reader.

Backflow protection policies

You can download and print this PDF or fill it out using Adobe Acrobat Reader.

Meter location policy

Learn more about meter locations here, or have a look at our meter location policy for more detail.

Contaminated land risk assessment form

You can download and print this PDF or fill it out using Adobe Acrobat Reader.