For developments where no new road is being built, we’ll provide a connection from our existing network that perfectly suits your needs and supplies safe, great-tasting drinking water all year round. You can find the applications forms in the 'Get connected' section, below.
Once you've applied and made the applicable payment, we’ll do a survey to check how we can best deliver your water and get back to you with a quote for the connection work within 28 days. Our delivery team handles the connection, which normally takes no more than 21 days (but do bear in mind, if the work is on a busy road, it may take up to three months as we’ll need to notify the local council).
Building a new road?
You may need to apply for a new main.
Who’s responsible for your pipes?
Want us to replace your existing shared service pipe with a new independent service pipe? Apply below and we’ll take care of it.
You will need:
- Basic site information, including the address of the properties requiring a new connection
- F10 if applicable.
Now accepting BACS
Apply online
Our online application form is the quickest and easiest way to apply.
You can pay your application fee by bank transfer or payment card using our secure system.
Application fee: £237 (+ £47.40 VAT) = £284.40
You can also download and print this PDF or fill it out using Adobe Acrobat Reader.
Once you’ve applied and made the payment, we’ll get back to you within 28 days with:
- a quote for the cost of the work required
- a plan showing the proposed connection position.
Enter your application case reference number to get updates.
Need help reconnecting a private supply pipe back up to the stop tap or meter at your property’s boundary? Apply below and we’ll take care of it.
(Please bear in mind that we don’t carry out the reconnection if the stop tap or meter is on your private land or garden – you’ll need to arrange this privately).
Application for a boundary reconnection
You can download and print this PDF or fill it out using Adobe Acrobat Reader.
Once you’ve applied and made the payment, we’ll get back to you within 28 days with:
- a quote for the cost of the work required
- a plan showing the proposed connection position.
Enter your application case reference number to get updates.
If you need to connect a house, multiple houses, or field(s)/trough(s) to our existing water mains network, apply below and we'll take care of it.
You will need:
- Basic property/site information
- Site location plan
- Property layout plan
- Any further information to support your application.
Now accepting BACS
Apply online
Our online application form is the quickest and easiest way to apply.
You can pay your application fee by bank transfer or payment card using our secure system.
Single connection application fee: £237 + £47.40 (VAT) = £284.40
Multiple connections application fee: £264 + £52.80 (VAT) = £316.80
You can also download and print this PDF or fill it out using Adobe Acrobat Reader.
Once you’ve applied and made the payment, we’ll get back to you within 28 days with:
- a quote for the cost of the work required
- a plan showing the proposed connection position.
Enter your application case reference number to get updates.
Need to connect a commercial or mixed-use (commercial/housing) development to our water main? Apply below and we’ll take care of it.
This application is for developments where no new roads are being built. If you’re building a road, you may need to apply for a new main.
Development types:
- Commercial/industrial use properties
- Non standard housing (such as student accommodation, nursing homes or sheltered housing)
- Mixed commercial/housing properties.
What you'll need:
- basic site information
- site location plan
- site layout plan
- any additional information you can tell us about the site.
Now accepting BACS
Apply online
Our online application form is the quickest and easiest way to apply.
You can pay your application fee by bank transfer or payment card using our secure system.
Application fee: £264 + £52.80 (VAT) = £316.80
You can also download and print this PDF or fill it out using Adobe Acrobat Reader.
Once you’ve applied and made the payment, we’ll get back to you within 28 days with:
- A quote for the cost of the work required
- A plan showing the proposed connection position.
Enter your application case reference number to get updates.
Need a supply of building water for building/construction activities? Apply below and we’ll take care of it.
If you’ve already requested a supply of building water as part of a new main application, you won’t need to complete this application.
Application for a temporary supply of building water
You can download and print this PDF or fill it out using Adobe Acrobat Reader.
Application fee: £237 (+ £47.40 VAT) = £284.40
Once you’ve applied and made the payment, we’ll get back to you within 28 days with:
- a quote for the cost of the work required
- a plan showing the proposed connection position.
Enter your application case reference number to get updates.
5 simple steps to a new connection
Click on the tabs below to find out what you need to do – and what we’ll do – at each stage of your journey.
Before you apply
General considerations:
- What kind of connection do you need? (Household or non-household? New or existing property?)
- Do you have a contractor to install the private pipework within your property boundary?
- Do you know what size connection you need? (Household connections are usually 25mm).
- Do you want to hire a self-lay provider (SLP) to carry out the connection work?
What to think about if you’re developing a new property:
- What was the previous use of the land? (Greenfield or brownfield?)
- If the land is brownfield, have you had a contamination assessment done?
- Are you eligible for a reduction to your infrastructure charges?
- Will you be installing any water re-use systems? (E.g. rainwater, boreholes/springs or grey water?)
- Is your development project notifiable to the HSE? (If so, we’ll need a copy of your F10 Notice).
Get an estimate for a new or replacement water connection:
- it’s free to calculate
- it takes less than 3 minutes
- you can calculate an estimate for up to three household water connections
- you’ll get a rough idea of the costs so you can decide what to do next.
Step 1: Apply
What you need to do:
- Go to the Get connected section below to fill out the application you need.
- Make sure you include all the relevant supporting documents – these are listed with the application.
- Pay your application fee.
What we’ll do:
- Get back to you within 5 days to let you know we’ve got everything, or if we’re missing any details.
- If needed, we’ll call you to arrange a survey of your site or property within 7 days of our call.
- Provide you with a quote and an information pack within 28 days of receiving your application.
Enter your application case reference number to get updates.
Step 2: Pay your quote
What you need to do:
- If you’re happy with your quote, send us your payment via bank card, BACS or cheque.
- Make sure to pay your quote and book in the work (see Step 4) within the 6-month quote validity period otherwise you’ll need to request a re-quote based on next year’s charges.
What we’ll do:
- Process your payment and send you a VAT receipt within 24 hours.
- Send you a checklist to complete and return when you’re ready to book in the work (see Step 4).
Step 3: Lay your pipework
What you need to do:
Before we can make the connection, the pipework within your land must be laid up to the street boundary (where the end of the garden meets the pavement outside, for example) and ready for us to connect to. We recommend hiring a qualified contractor to carry out this work.
Make sure your contractor has a copy of the information pack we send you with your quote so they can lay your pipework to the correct specifications..
What we’ll do:
- We aren’t involved in any work at this stage but we may arrange a visit to your site to make sure that your pipework meets regulatory standards before the connection is made.
Step 4: Book in your connection
What you need to do:
- Complete and return the checklist to us at least 21 days before you need your new water supply.
- If the property is new, send us a copy of the council letter confirming the new address.
- Keep in mind that your site must be ready, and the pipework correctly laid, before we come to site, otherwise we’ll need to cancel the work and charge you an additional fee for the aborted visit.
What we’ll do:
We’ll pass your work order to our delivery team, Network Plus, who will:
- Plan in the work and set a connection date that’s within 21 days of receiving your checklist.
- Call you within 3 working days to confirm the connection date.
Step 5: We get you connected
What you need to do:
Make sure you or your chosen contact is available on site on the agreed connection date.
What we’ll do:
Our delivery team, Network Plus, will come and carry out the following work on our behalf within 21 days of your work order:
- Dig and lay pipework from the water main in the public road up to the boundary of your property.
- Connect the pipework on our side of the boundary to the pipework on your side.
- Install a stop tap and any required meters and chambers at the boundary.
- Make sure your new water supply is ready for use as soon as you need it.
Supporting documentation
Water regulations enforcement policy
You can download and print this PDF or fill it out using Adobe Acrobat Reader.
Notification of plumbing works (Regulation 5)
You can download and print this PDF or fill it out using Adobe Acrobat Reader.
You can download and print this PDF or fill it out using Adobe Acrobat Reader.
Learn more about meter locations here, or have a look at our meter location policy for more detail.
Water UK contaminated land assessment guidance
Learn more about contamination assessment here.
You can download and print this PDF or fill it out using Adobe Acrobat Reader.