Water Quality

We always try our best to ensure that the whole of Yorkshire is provided with clean and safe water 24 hours a day, 365 days a year.

Unfortunately, there may be times when problems occur. We've put together a series of water help and advice pages, so whether you have no water or low pressure, a leak on your supply, discoloured water or just want some advice on water hardness, then you've come to the right place!

What should I do if my water supply is discoloured?

You should first check whether there have been any incidents in your local area that could influence your water supply. We might have made changes to the source of your water supply which could be affecting how it tastes and looks. You can find the latest water supply updates by using your postcode to check for any incidents in your area.

If you can’t find the answer you’re looking for, try the following recommendations for when your water supply is discoloured:

1. Allow the tap that is fed first from your water supply to run for several minutes (this is usually the tap in your kitchen).

2. Fill up a jug with water from the tap and allow it to stand so any sediment gathers at the bottom.

3. Then use the clean water that has gathered at the top of the jug.

Iron and manganese deposits can be a cause for discoloured water, but this is unlikely to have any health implications. If you are encountering discoloured water, don’t use your dishwasher, washing machine, hot tap or any appliances that are fed by your hot water supply.

If you are experiencing permanent water discolouring or you are concerned about the quality of your water, then please contact us by using one of the below options and we can arrange a representative to come and investigate your issue.

For more information about what this involves, take a look at our water customer guide.

Why is chlorine added to drinking water?

Chlorine is added to the water supply at the treatment works to cleanse it. The amount of chlorine added is kept to a minimum ensuring the water is safe to drink. Chlorine can sometimes be detectable by customers who have a sensitive palate.

You can reduce the amount of chlorine in your drinking water by leaving a jug of tap water in your fridge for a couple of hours.

Ensure you cover the jug, and any water that’s left after 24 hours needs to be thrown away. For more information about chlorine in drinking water, take a look at our water customer guide.

Why am I having a problem with my water?

We regularly update our website with the latest details of any incidents we’re aware of, what’s happened, and when we are likely to be able to sort it. You can find the latest water supply updates by using your postcode to check for any incidents in your area.

You can also follow us @YWHelp on Twitter for updates as they happen, or you can contact us directly to discuss your problems.

You can find all the details you need on our contact us page.

What is the water hardness in my area?

You can check how hard your water is by visiting our water hardness page and typing in your postcode.

Did you know...

We've managed to reduce the total number of leaks by 63%

See how we are tackling leaks

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