What's a misconnection?
A misconnection is when the wastewater pipe has been wrongly connected to the surface water sewer pipe. So instead of going to a wastewater treatment works, it goes directly into a river or stream and causes pollution.
A misconnection can come from many places in your home: Toilets, showers, baths, sinks, washing machines or dishwashers.
Misconnections can often happen when a new appliance is installed, a new house has been built or when work is being carried out to renovate or extend a house.
Many houses have separate sewer systems for rainwater and wastewater. This means that rainwater goes into the surface water sewer before making its way to local rivers or streams.
How do I know if I have a misconnection?
Don’t worry! If we find a misconnection at your property, we'll send you a letter with information and detailed plans to help you locate your misconnection and get it fixed.
How do you find misconnections?
Our team show you how it's done in this video:
Who's responsible for fixing misconnections?
As a homeowner, it's your responsibility to fix a misconnection in your property. We recommend you contact a qualified plumber to carry out the necessary work.