Water bill charges

If you want to know more about your bill, how we work it out, our charges, or how your meter measures the amount of water you use, then you’ve come to the right place.

What do I pay for?


This is the clean water we supply to your home that comes out of your taps. If you're on a meter we'll measure this in cubic metres. If you're unmetered we'll base this on the rateable value of your property.


This charge is for the water we take away and clean after you've used it. We assume that 95% of the water you've used will come back to us though the public sewers.

Surface water

This charge is for taking away all the rainwater that falls on your home through public sewers. If your surface water doesn’t go into a public sewer, you can apply for a rebate.

Standing charges

This covers the cost of billing, customer service, reading your water meter (if you have one) and maintaining public pipes and sewers.

Did you know?

1 cubic metre is 1000 litres, which is around 12 baths full of water or 3,334 cups of tea!

How much will I pay?

Our bills are a little different depending on which services you get from us.

For more detailed information, tell us if you have a water meter:

Need a little help?

Help paying your bill

We don't want anyone to have to worry about paying their water bills, so please get in touch or apply for one of our schemes.

Help to pay

Priority services

We want to make sure everyone is happy and safe, and we have lots of ways to help make that happen - you just need to let us know how we can help.

Priority services register

How do we keep bills low?

Save water

Making a few small changes can make a big difference - you'll save money too! Visit our save water page to read our top tips and get your FREE water saving kit.

Water saving tips

What we're doing

We’re always looking for ways we can innovate and improve the way we do things. By thinking differently we can deliver more for you and keep bills low.


Any questions?

Have a read through our frequently asked questions or if there's something on your bill you don't understand, take a look at our interactive bill.