Water Bill Charges

We’re here to help.

It’s challenging times for everyone at the moment and the last thing we’d want is anyone worrying about how they’ll pay their water bill.

If your circumstances have changed and you’re struggling to pay your bill, or you’re concerned you might struggle in the future, please don’t worry.

We always aim to tailor our services to what is best for our customers' individual circumstances. We may be able to look at payment breaks or different ways of spreading payments, helping customers manage changing circumstances.

There are loads of ways we can help so please reach out and get in touch.

Get in touch

If you want to know more about your bill, how we work it out, our charges, or how your meter measures the amount of water you use, then you’ve come to the right place.

About your water bill

We’ve been working hard this year to make sure we keep your water bills as low as possible whilst continuing to deliver the services you need every day.

Of course, each customer's bill is going to be a bit different as it all depends on what kind of services you get from us. For example, if your home is fitted with a water meter then you’ll pay for the amount of water you use, but if you don’t, you’ll pay a fixed amount for the year.

On your bill you’ll see a standing charge. This is a fixed charge which covers things like producing bills, and providing and investing in customer services.

Do you need us to explain something to you that is on the bill you have received?

View the interactive guide to your bill

We're here to help

Moving Home

Tell us about your move and we'll take care of the rest.

Works in your area

Water supply issues can often be caused by works being carried out in your area. Enter your postcode to see if there are any roadworks or incidents that could be affecting you.