Water Bill Charges
If you want to know more about your bill, how we work it out, our charges, or how your meter measures the amount of water you use, then you’ve come to the right place.
About your water bill
We’ve been working hard this year to make sure we keep your water bills as low as possible whilst continuing to deliver the services you need every day.
Of course, each customer's bill is going to be a bit different as it all depends on what kind of services you get from us. For example, if your home is fitted with a water meter then you’ll pay for the amount of water you use, but if you don’t, you’ll pay a fixed amount for the year.
On your bill you’ll see a standing charge. This is a fixed charge which covers things like producing bills, and providing and investing in customer services.
Do you need us to explain something to you that is on the bill you have received?View the interactive guide to your bill
We're here to help
Request a FREE call back
Arrange a time to suit you
Available Monday to Friday from 8am to 8pm, Saturday 9am to 5pm.
Tell us about your move and we'll take care of the rest.
Start a Live Chat
Speak to an agent immediately.
We are available Monday to Friday 8am to 8pm and on Saturday 9am to 5pm.