New water mains

If you’re building a new road to adoptable standards as part of a large domestic or commercial development, you’ll probably need a new water main – that’s where we come in.

beach huts

We’ll handle your application for a new main and take care of the main laying and main connection work for you. 

Once you've applied and made the applicable payment, we’ll visit your site and get back to you with an estimate for the work within 28 days. Our service partner handles the main laying and main connection work, which normally takes no more than 90 days (but do bear in mind, if the work is on a busy road, it may take longer as we’ll need to notify the local council).

What do you need?

Building a new road to adoptable standards? You can request a new main from us by applying below.

If you’re not building a new road, you probably won’t need a new water main but you may need a new water connection to our existing mains network.

You will need:

  • basic site information

  • site location plan

  • site layout plan

  • F10 notice

  • additional information (if applicable - check form for details).

Now accepting BACS

Apply online

Our online application form is the quickest and easiest way to apply.

You can pay your application fee by bank transfer or payment card using our secure system.

Application fee: £194.40 (including VAT)

Apply online

You can also download and print this PDF or fill it out using Adobe Acrobat Reader.

Once you’ve applied and made the payment, we’ll get back to you within 28 days with:

  • an estimate for the cost of the work required
  • a plan showing the proposed main laying scheme
  • a legal agreement for you to sign and return.

Need building water as well as a new water main? You can request a supply of building water when you apply for a new main (see the application form above).

If, for whatever reason, you don’t request a building water supply in your main application but later decide that you need one, you can make a separate application using the form below.

Application for a new supply for building water

Application fee: £180 (incl. VAT)

You can also download and print this PDF or fill it out using Adobe Acrobat Reader.

Once you’ve applied and made the payment, we’ll get back to you within 28 days with:

  • an estimate for the cost of the work required
  • a plan showing the proposed connection position.

If you’re building on land that wasn’t previously greenfield or used purely for housing, we’ll need you to send us a completed contaminated land risk assessment form as part of your connection application. This is so we can check there are no chemicals in the soil that might affect our pipes and fittings.

Please bear in mind, you’ll need to arrange the risk assessment privately.

Contaminated Land Assessment Form

You can also download and print this PDF or fill it out using Adobe Acrobat Reader.

Supporting documentation and guidance for requisition main schemes

New mains call off request form

You can download and print this PDF or fill it out using Adobe Acrobat Reader.

Bulk order request form

You can download and print this PDF or fill it out using Adobe Acrobat Reader.

Meter location policy

You can read this document in your browser or download it.

Re-draw / re-approval request form

You can download and print this PDF or fill it out using Adobe Acrobat Reader.

Policy and guidance on installing a domestic fire sprinkler system

You can read this document in your browser or download it.