How can we help?
We store all answers to our most frequently asked questions. Just type in your question or keyword and we'll return the most relevant answers.
Start a Live Chat
Speak to an agent immediately.
We are available Monday to Saturday 6.30am to 10pm and on Sunday 7.30am to 10pm.
Roadworks, Incidents & Leaks
Enter your location below to see if there are any issues that are occuring in your area:
Request a FREE call back
Arrange a time to suit you
Available Monday to Friday from 8am to 8pm, Saturday 9am to 5pm.
Request a callback
Our customer service agents can give you a call back. Just fill your details in on this quick form and someone will be in touch.
We take all the necessary steps to comply with our obligations under the Data Protection Act 1998. We only promote commercial products which relate to our main business (water and sewerage services). We may share your information with credit reference agencies, our group companies, local authorities, other utilities and other companies for use in credit decisions, for fraud prevention and to pursue debtors. If you need any further information please call us on 0345 1 24 24 24 or write to us at our registered address.
Our full Privacy Statement can be seen here.
- > Pay your bill
- > Help paying your bill
- > Understanding your bill
- > Our charges
- > Moving home
- > Submit a meter reading
- > More about water meters
- > Tips to save water
- > Calculate your water usage
- > No water or low water pressure
- > Discoloured water
- > Tastes and smells
- > Water hardness
- > Report a leak
- > Save water
- > Students! Let us know you're moving
- > Dealing with flooding
- > Yorkshire loves a binner!
- > Pipework responsibility
Alternative Contact Methods
You can chat directly to a member of our team on the Yorkshire Water Twitter page
You can chat directly to a member of our team on the Yorkshire Water Facebook page.
If you'd rather ring us directly, then you can reach us via our Yorkshire Water contact number: 0345 1 24 24 24
We aim to respond to general inquiries within 10 working days.