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How can we help?

We store all answers to our most frequently asked questions. Just type in your question or keyword and we'll return the most relevant answers.

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Arrange a time to suit you

Available Monday to Friday from 8am to 8pm, Saturday 9am to 5pm.

Report a problem

It only takes a few minutes to tell us about a problem online.

Ways to pay your bill

Need to pay your bill? Our payment options make it easy. Choose the one that's best for you.

Request a callback

Our customer service agents can give you a call back. Just fill your details in on this quick form and someone will be in touch.

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(So we can send a reminder of your scheduled time, or a reschedule notice if you aren't available when we call)

We take all the necessary steps to comply with our obligations under the Data Protection Act 1998. We only promote commercial products which relate to our main business (water and sewerage services). We may share your information with credit reference agencies, our group companies, local authorities, other utilities and other companies for use in credit decisions, for fraud prevention and to pursue debtors. If you need any further information please call us on 0345 1 24 24 24 or write to us at our registered address.

Our full Privacy Statement can be seen here.

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Alternative Contact Methods

  • If you'd rather ring us directly, then you can reach us via our Yorkshire Water contact number: 0345 1 24 24 24

  • Our live chat team ar available Monday to Saturday 6.30am to 10pm and on Sunday 7.30am to 10pm.

  • You can chat directly to a member of our team on the Yorkshire Water Twitter page

  • We aim to respond to general inquiries within 10 working days.