Help paying your bill

Sometimes people can worry about being able to pay their bills. So, if you’re in that situation right now, don’t worry we’re here to help. There are lots of ways we can help to make your bill more affordable; from payment plans, capped charges and tailored arrangements if you need to catch up on payments. Find out which scheme might be able to help you below.

  1. WaterSure

    WaterSure can help you if you:

    - Have a water meter

    - Receive an income-based benefit

    and either

    - Have a medical condition where you use more water

    - Or have three or more children under the age of 19

    If you’re eligible, great news, your quarterly bills will be capped at £100.93 for 2019/20. We’ll still read the water meter but you won’t be charged on the amount you use.

    To apply, download and complete the PDF document. Send your completed application and supporting documents to support@yorkshirewater.co.uk. If you’re sending them by post, please send them to:

    Yorkshire Water,
    PO Box 52, Bradford,
    BD3 7YD.

    Download application

  2. WaterSupport

    Our WaterSupport Scheme helps customers on lower incomes pay their water charges. If your household has a low income and your annual water bill is more than £450, we may be able to help.

    Applying is easy. Call us on 0345 1 24 24 24 and we’ll be able to advise if this is the best tariff for you. If not, don’t worry, as there are other ways we can help or spread your payments.

    All you need to do is provide details of your household income. Please have this information ready when calling.

  3. Community Trust

    The Yorkshire Water Community Trust helps customers who have arrears with Yorkshire Water. Managed by an independent board of trustees, successful applicants will receive an award towards water arrears.

    To apply, simply complete the application form  providing information about your income, outgoings and details of at least one priority debt.

    What is a priority debt you may wonder?

    A priority debt is arrears with:

    - Rent

    - Mortgage

    - Council Tax

    - Gas

    - Electricity

    - HMRC Income Tax.

    You can apply for a Community Trust Award once, every two financial years.

    Completed applications should be sent, freepost, to:

    The Yorkshire Water Community Trust,
    PO Box 52, Bradford,
    BD3 7YD.

    Tel 0345 1 24 24 26

  4. Resolve

    Good news, our Resolve Scheme can help if you’re struggling to catch up on previous bills. The aim is for you to be debt- free so you can continue with your ongoing charges at an affordable amount.

    We’ll agree regular payments with you for a minimum of 12 months.

    As you make your payments, rewards towards your arrears will be added to your account. This will be done every three months. To qualify you must be on a low income and have arrears that are over 12 months old.

    To find out more, please contact us.

  5. Water Direct Scheme

    If you receive a deductible income-based benefit, you may be eligible for our Water Direct Scheme.

    What is a deductible income- based benefit?

    This includes:

    - Universal Credits

    - Jobseekers Allowance

    - Employment and Support Allowance

    - Pension Credit.

    It makes it easier for you, as we’ll take payments directly from your benefits. Less hassle, less worry!

    If you have at least £70.00 arrears we can arrange for the Department for Works and Pensions to deduct a fixed amount from your benefit. You won’t have to make payments yourself and it will stop any recovery action on your arrears.

    To see if  we can do this, please contact us.

If you’re struggling to  pay your water bill, we really are here to help. Give us a call on 0345 1 299 299 and we can discuss the best way forward for you.

We’re open 8am – 8pm Monday to Friday and 9am – 3pm Saturdays.

We understand you may not just be struggling with your Yorkshire Water charges. You can also get free independent advice from StepChange, National Debt Line or your local Citizens Advice Bureau.

Need to contact us?

Start a Live Chat

Speak to an agent immediately.

We are available Monday to Saturday 6.30am to 10pm and on Sunday 7.30am to 10pm.

Roadworks, Incidents & Leaks

Enter your location below to see if there are any issues that are occuring in your area:

Request a FREE call back

Arrange a time to suit you

Available Monday to Friday from 8am to 8pm, Saturday 9am to 5pm.