Before you apply
Step 1: Apply for site-served status
Step 2: Confirm point of connection and/or discharge (optional)
Step 3a: Apply for a bulk supply offer (YW to do off-site works)
Step 3b: Apply for a bulk supply offer (SLP to do off-site works)
Step 3c: Apply for a standalone draft bulk supply agreement
Step 3d: Apply for a bulk discharge offer
Step 4: Accept bulk supply and/or discharge agreement
Step 5: Book in any required off-site works (bulk supply only)
Step 6: Apply for sewer connections (bulk discharge only)
Step 7: We set up the billing account
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Tell us what you think
We aim to provide a high standard of service and to treat you with courtesy and fairness at all times. We welcome any comments you may have, and we try to answer queries and resolve complaints quickly and in full.
Please contact us as soon as possible if you’re not satisfied with our service. We’ll then investigate your complaint and try to resolve it to your satisfaction. Where your complaint is justified, we’ll apologise and do everything we can to put things right as soon as possible.