We’ll take a look
If sewage is inside your home or property, we’ll try to get to you the same day. You’ll need to be in when we visit so if you can’t be there, we’ll make you an appointment for a later date.
If sewage is outside your property, we’ll aim to get there within 5 days.
We can text you on the day to let you know the technician is on their way. When they arrive, the technician will clean up the mess and figure out what’s causing the leak. Once they know what the problem is, the technician will tell you what you need to do and explain when happens next.
If it's a problem with our pipework, we’ll take responsibility and sort it.
Every situation is different, so it’s difficult to know how long the problem will take to fix. If it’s a simple problem, we may be able to fix it on our first visit. Fixing big problems can be complicated and may take a while, so we may need to come back to do further work. If we need access to your property again, we’ll get in touch to arrange another appointment.
Fixing a problem on your property
If you live in a rented property, you should contact your landlord and tell them about the problem.
If you own the property, contact your insurance company before you start looking for a drainage contractor. They will be able to give you help and advice about making a claim. If you don’t notify your insurance company, it could affect any future insurance claim. We have no liability for sewage leaks which are beyond our control so your insurance company are best placed to help you regarding loss and damage.