Retailer complaints

We’ll try our best to get things right first time, but we do fall short occasionally. If this happens please get in touch as soon as possible.

Lower Laithe  Reservoir

Are you a business customer?

To make a complaint, please contact your retailer.

First time getting in touch?

If this is the first time you’re getting in touch with us to raise a complaint, please raise an F5 form via SWIM-Pool and we’ll respond as soon as possible. If you’d like to escalate an existing complaint please follow the steps set out below.

SWIM-Pool

Fish bowl

What's your complaint about?

Let's put this right

Tell us about your complaint.

Call us on 0344 9020 228

Monday-Friday: 8am-6pm

Weekends and bank holidays: Closed

Email us

wholesaleservicedesk@yorkshirewater.co.uk 

You'll get a response from us within 2 working days.

Illustration of a phone

Escalation process

Escalation step 1

If you've made a complaint to our Wholesale Service Desk and you're not happy with the response, you can escalate it by contacting one of our Non-Household Customer Managers.

Zoe Barron

Email me

Zoe.Barron1@yorkshirewater.co.uk 

You'll get a response within 2 working days.

Glenn Holland

Email me

Glenn.Holland@yorkshirewater.co.uk 

You'll get a response within 2 working days.

Escalation step 2

If you've esculated your complaint and you're not happy with the response, you can take it further by contacting your Client Relationship Manager.

James Wilson

Email me

james.r.wilson@yorkshirewater.co.uk

Please CC wholesalecontracts@yorkshirewater.co.uk into your email.

You'll get a response within 2 working days.

Mitchell Yeoman-Boldry

Email me

mitchell.yeoman-boldry@yorkshirewater.co.uk

Please CC wholesalecontracts@yorkshirewater.co.uk into your email.

You'll get a response within 2 working days.

Let's put this right

Tell us about your complaint.

Call us on 0333 230 9226

Monday-Friday: 8am-6pm

Weekends and bank holidays: Closed

Email us

meterreadingcontractrequest
@yorkshirewater.co.uk
 

You'll get a response from us within 2 working days.

Illustration of a phone

Escalation process

Escalation step 1

If you've made a complaint to our Added Value Services Team and you're not happy with the response, you can escalate it by contacting the Contract Manager.

Samantha Byrom

Email me

samantha.e.byrom@yorkshirewater.co.uk 

You'll get a response within 2 working days.

Escalation step 2

If you've esculated your complaint and you're not happy with the response, you can take it further by contacting your Client Relationship Manager.

James Wilson

Email me

james.r.wilson@yorkshirewater.co.uk

Please CC wholesalecontracts@yorkshirewater.co.uk into your email.

You'll get a response within 2 working days.

Mitchell Yeoman-Boldry

Email me

mitchell.yeoman-boldry@yorkshirewater.co.uk

Please CC wholesalecontracts@yorkshirewater.co.uk into your email.

You'll get a response within 2 working days.

Let's put this right

Tell us about your complaint.

Call us on 0333 230 9226

Monday-Friday: 8am-6pm

Weekends and bank holidays: Closed

Email us

datalogging@yorkshirewater.co.uk 

You'll get a response from us within 2 working days.

Illustration of a phone

Escalation process 

Escalation step 1

If you've made a complaint to our Added Value Services Team and you're not happy with the response, you can escalate it by contacting the Contract Manager.

Samantha Byrom

Email me

samantha.e.byrom@yorkshirewater.co.uk 

You'll get a response within 2 working days.

Escalation step 2

If you've esculated your complaint and you're not happy with the response, you can take it further by contacting your Client Relationship Manager.

James Wilson

Email me

james.r.wilson@yorkshirewater.co.uk

Please CC wholesalecontracts@yorkshirewater.co.uk into your email.

You'll get a response within 2 working days.

Mitchell Yeoman-Boldry

Email me

mitchell.yeoman-boldry@yorkshirewater.co.uk

Please CC wholesalecontracts@yorkshirewater.co.uk into your email.

You'll get a response within 2 working days.

Let's put this right

Talk to your Client Relationship Manager about your complaint.

James Wilson

Email me

james.r.wilson@yorkshirewater.co.uk

Please CC wholesalecontracts@yorkshirewater.co.uk into your email.

You'll get a response within 2 working days.

Mitchell Yeoman-Boldry

Email me

mitchell.yeoman-boldry@yorkshirewater.co.uk

Please CC wholesalecontracts@yorkshirewater.co.uk into your email.

You'll get a response within 2 working days.

I would like to raise a formal contract notice

Please contact the Manager of Wholesale Market Services (as detailed in Schedule 3).

You'll get a response within two working days.

Let's put this right

Tell us about your complaint.

Email us

settlements@yorkshirewater.co.uk 

You'll get a response from us within 2 working days.

Illustration of a phone
Escalation process

If you've made a complaint to our settlements team and you're not happy with the response, you can escalate it by contacting your Client Relationship Manager.

James Wilson

Email me

james.r.wilson@yorkshirewater.co.uk

Please CC wholesalecontracts@yorkshirewater.co.uk into your email.

You'll get a response within 2 working days.

Mitchell Yeoman-Boldry

Email me

mitchell.yeoman-boldry@yorkshirewater.co.uk

Please CC wholesalecontracts@yorkshirewater.co.uk into your email.

You'll get a response within 2 working days.

Let's put this right

Tell us about your complaint.

Email us

retailcompetitioncompliance
@yorkshirewater.co.uk
 

You'll get a response from us within 2 working days.

Illustration of a phone