Yorkshire Water - Wholesale complaints

Retailer complaints

We’ll try our best to get things right first time, but we do fall short occasionally. If this happens please get in touch as soon as possible.

Are you a business customer?

To make a complaint, please contact your retailer.

What's your complaint about?

Escalation process

Escalation step 1

If you've made a complaint to our Wholesale Service Desk and you're not happy with the response, you can escalate it by contacting one of our Non-Household Customer Managers.

Escalation step 2

If you've esculated your complaint and you're not happy with the response, you can take it further by contacting your Client Relationship Manager.

Escalation process

Escalation step 1

If you've made a complaint to our Added Value Services Team and you're not happy with the response, you can escalate it by contacting the Contract Manager.

Escalation step 2

If you've esculated your complaint and you're not happy with the response, you can take it further by contacting your Client Relationship Manager.

Escalation process

Escalation step 1

If you've made a complaint to our Added Value Services Team and you're not happy with the response, you can escalate it by contacting the Contract Manager.

Escalation step 2

If you've esculated your complaint and you're not happy with the response, you can take it further by contacting your Client Relationship Manager.

Let's put this right

Talk to your Client Relationship Manager about your complaint.

I would like to raise a formal contract notice

Please contact the Manager of Wholesale Market Services (as detailed in Schedule 3).

You'll get a response within two working days.

Escalation process

If you've made a complaint to our settlements team and you're not happy with the response, you can escalate it by contacting your Client Relationship Manager.

Retailer complaints

Are you a business customer?

First time getting in touch?

What's your complaint about?

Let's put this right

Escalation process

Noel Bradley

Kate Russell

Mitchell Yeoman-Boldry

Let's put this right

Escalation process

Samantha Byrom

Kate Russell

Mitchell Yeoman-Boldry

Let's put this right

Escalation process

Samantha Byrom

Kate Russell

Mitchell Yeoman-Boldry

Let's put this right

Kate Russell

Mitchell Yeoman-Boldry

Let's put this right

Kate Russell

Mitchell Yeoman-Boldry

Let's put this right