Help paying your bill

We don’t want anyone to worry about paying for the water they need. If you’re struggling to pay, there’s immediate short term and longer-term schemes you can apply for.

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Payment holidays

Can’t make this month’s payment? If your circumstances have changed and you’re struggling to pay your bill, or you’re concerned you might struggle in the future, please don’t worry.

You can apply for a payment holiday if:

  • your income has stopped and you need to pause your payments
  • your income has significantly reduced and you need to lower your payments for a while
  • you're unable to get out to pay your bill.

Apply for a payment holiday

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Ongoing help

Are your bills mounting up? We’ve got a range of ongoing help schemes you can apply for:

WaterSure

If you use a lot of water because of a medical condition or there are at least three children in your home, you might be able to get help with our WaterSure scheme.

Apply for WaterSure (PDF download)

WaterSupport

If you have a low household income and your annual water bill is more than £430, you might be able to get help with our WaterSupport scheme.

Apply for WaterSupport (PDF download)

Community Trust

If you have arrears with Yorkshire Water that are over 12 months old and at least one priority debt, you might be able to get an award towards water arrears.

Apply for a Community Trust Award (PDF download)

Water Direct

If you receive a deductible income-based benefit, we can take payments directly from your benefits. Less hassle, less worry!

Call us to apply on 0345 1 299 299

Resolve

If you’re struggling to catch up on previous water bills, our Resolve scheme could help you be debt-free so you can continue paying your water bill in affordable amounts.

Call us to apply on 0345 1 299 299

Not sure which is for you?

No problem. Check out our frequently asked questions at the bottom of this page for more information or give us a call and we'll help you find the right scheme.

Call for advice on 0345 1 299 299

Talk to us

If you’re struggling to pay your water bill, we're here to help.

Give us a call on 0345 1 299 299 and we can discuss the best way forward for you.

We’re open 8am – 6pm Monday to Friday and 9am - 3pm Saturday.

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Other people who can help

If you're struggling with more than just your water bill. You can also get free independent advice from StepChangeNational Debt Line or your local Citizens Advice Bureau.

More ways to cut your water bill

If you're not eligible for any of our schemes or you want to save more money, here are some other ways you can cut your bills:

Water meters

Depending on water usage and how many people are in your home, you could save money with a water meter.

See if you could save with a water meter

Save water

A few small changes can make a difference and save lots of water, which will cut your utility bills.

Start saving water

I've applied for a Yorkshire Water support scheme, what happens next?

After we receive your application and any supporting documents, we'll be in touch within 5 working days to discuss the next steps.

How do I apply for a payment holiday with Yorkshire Water?

Applying for a payment holiday couldn't be easier, you just need to complete our help to pay form.

You can use this form to tell us:

  • your income has stopped and you need to pause your payments
  • your income has significantly reduced and you need to lower your payments for a while
  • you are unable to get out to pay your bill.

To complete the form you will need:

  • your customer reference number (this is on your bill or statement)
  • your postcode
  • your contact details (email address and phone number).

If you're completing this form for someone else:

  • in addition to the above customer details, we will need your contact phone number.

Apply for a payment holiday

Can I get help with my water bill if I use a lot of water because of a medical condition or home dialysis?

If you use a lot of water because of a medical condition, you might be eligible for our WaterSure scheme.

WaterSure can help you if you:

  • have a water meter
  • receive an income-based benefit
  • have a medical condition where you use more water

Income based benefits include:

  • Income Related ESA
  • Income Support
  • Income-based Job Seeker’s Allowance
  • Working Tax Credit
  • Child Tax Credit (not just the family part)
  • Housing Benefit
  • Pension Credit
  • Universal Credit.

See if you're eligible for WaterSure

To apply for WaterSure, download the form and save it onto your computer, open it up and fill in. Remember to save the form once you've finished!

You'll also need to send us:

  • proof of your benefit entitlement 
  • a copy of your repeat prescription or a doctor's certificate/letter explaining your condition and why you need to use extra water

Email your form and supporting documents to us at support@yorkshirewater.co.uk.

If you want to send your completed form and supporting documents to us by post, please send them to: Yorkshire Water, PO Box 52, Bradford, BD3 7YD.

Download the WaterSure application form

Can I get help with my water bill if I have a large family?

If you use a lot of water because of a medical condition, you might be eligible for our WaterSure scheme.

WaterSure can help you if you:

  • have a water meter
  • receive an income-based benefit
  • have three or more children under the age of 19

Income based benefits include:

  • Income Related ESA
  • Income Support
  • income-based Job Seeker’s Allowance
  • Working Tax Credit
  • Child Tax Credit (not just the family part)
  • Housing Benefit
  • Pension Credit
  • Universal Credit.

See if you're eligible for WaterSure

To apply for WaterSure, download the form and save it onto your computer, open it up and fill in. Remember to save the form once you've finished!

You'll also need to send us:

  • proof of your benefit entitlement 
  • proof of Child Benefit entitlement for each child

Email your form and supporting documents to us at support@yorkshirewater.co.uk.

If you want to send your completed form and supporting documents to us by post, please send them to: Yorkshire Water, PO Box 52, Bradford, BD3 7YD.

Download the WaterSure application form

Can I get help with my water bill if I have a low income?

If you use household income and your annual water bill is over £430, you might be eligible for our WaterSupport scheme.

To apply for WaterSupport, download the form and save it onto your computer, open it up and fill in. Remember to save the form once you've finished!

You'll also need to send us proof of your income, such as:

Bank statements (dated within the last 3 months)

Benefit award notices (most recent award letter)

Wage slips (dated within last 3 months)

Self-employed business records (most recent Self-Assessment Tax return).

When you're finished, email the form and your proof of income to us at support@yorkshirewater.co.uk.

If you want to send your completed form and supporting documents to us by post, please send them to: Yorkshire Water, PO Box 52, Bradford, BD3 7YD.

Download the WaterSupport application form

Can I get help if I have Yorkshire Water debt or arrears?

If you have Yorkshire Water debt or arrears, you might be eligible for our Resolve scheme or a Community Trust Award.

Resolve

If you’re struggling to catch up on previous water bills, our Resolve scheme could help you be debt-free so you can continue paying your water bill in affordable amounts.

We’ll agree regular payments with you for a minimum of 12 months. As you make your payments, rewards towards your arrears will be added to your account. This will be done every 3 months.

To qualify you must be on a low income and have arrears that are over 12 months old.

To find out more, or apply for Resolve please call us on 0345 1 299 299.

Community Trust

If you have debt or arrears with Yorkshire Water that are over 12 months old and at least one priority debt, you might be able to get an award towards water arrears.

A priority debt is arrears with:

  • rent
  • mortgage
  • council tax
  • gas
  • electricity
  • HMRC Income Tax.

To apply for a Community Trust Award, download the form and save it onto your computer, open it up and fill in. Remember to save the form once you've finished!

You'll also need to send us proof of your income, such as:

  • bank statements (dated within the last 3 months)
  • benefit award notices (most recent award letter)
  • wage slips (dated within last 3 months)
  • self-employed business records (most recent Self-Assessment Tax return).

When you're finished, email the form and your proof of income to ywcommtrust@loop.co.uk.

If you want to send your completed form and supporting documents to us by post, please send them to: Yorkshire Water Community Trust, PO Box 52, Bradford, BD3 7YD.

You can apply for a Community Trust Award once every two financial years. The new financial year starts on 1st April.

 

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