Before you pick up the phone...
Please check our incident map to see if we already know about a problem. If you can't find it on the map, please get in touch.
Strange taste or odd smell?
If your water smells or tastes funny, it's usually nothing to worry about, but here are the most common causes and what you can do about them.
Does your water look different?
Discoloured water is normally short lived and can often be cleared by allowing the first incoming cold water tap to run for five minutes.
Check your water hardness
Water hardness is the measure of the concentration of calcium and magnesium salts in your water - two of the essential minerals that your body needs.
Still need to speak to us?
We’re here to help. If you've found a sewage leak, water leak, or spotted pollution, please let us know by calling our leakline number.
