Report a problem

The quicker we know about leaks, bursts, floods, broken covers or any other problems with our pipes, the quicker we can get them fixed.

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Before you pick up the phone...

Please check our incident map to see if we already know about a problem. If you can't find it on the map, please get in touch.

Check whether we know about a problem

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If your water has changed

If your water is discoloured, or you've noticed a change in the taste or smell of your water, we can help. It's usually nothing to worry about, but we've put together some pages with the most common causes and what you can do about them.

Strange taste or odd smell?

If your water smells or tastes funny, it's usually nothing to worry about, but here are the most common causes and what you can do about them.

Causes of odd smells and tastes

Does your water look different?

Discoloured water is normally short lived and can often be cleared by allowing the first incoming cold water tap to run for five minutes.

Discoloured water

Check your water hardness

Water hardness is the measure of the concentration of calcium and magnesium salts in your water - two of the essential minerals that your body needs. 

Check your water hardness

Still need to speak to us?

We’re here to help. If you've found a sewage leak, water leak, or spotted pollution, please let us know by calling our leakline number.

Call us on 0345 1 24 24 24

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