We understand that unexpectedly high bills can be stressful. You may be unsure why you've been charged, what you're being charged for and how you're going to pay it. In that instance the best things you can do are to find and fix the leak and to contact us as soon as possible.
What support do you offer?
Extra support for you
If you or a loved one need support because of issues with breathing, sight, mobility or a range of other health or situation-based issues, our Priority Services Register is here to make life easier.
All your have to do is join our register.
Support with leak costs
If you’re on a meter, you could be entitled to a reduction if you've got a high bill that's been caused by a leak.
The leak must have been repaired or you've asked us to look into the problem in the last 28 days. The leak must not have been caused by your negligence.
Stay in control with an online account
💧 Manage your account with ease - View your balance, payment history, and bills anytime, all in one place.
📨 Go paperless - Switch to digital billing to keep track easily and reduce paper waste.
💳 Fast, secure payments - Pay your bill, set up Direct Debit, or make card payments quickly and safely.
📦 Moving made simple - tell us about a move or close your account easily.
📈 Stay in control - If you've got a smart meter, you can track your water usage effortlessly.
Protect your home for just 50p per month*
Put your home in expert hands, with home emergency cover from HomeServe. So, if the unexpected happens, you can relax knowing an approved engineer is nearby, ready to get things running smoothly again.
*T&Cs apply. Plumbing & Drainage cover available from £50p per month in the first year.
