We're here when you need us...
We answer the phone 24 hours a day, 365 days a year.
Pay your bill, Set up a Direct Debit
Watersure scheme, Resolve scheme, Water Direct
Find out more about our charges
Update your account with your new address
Send us your latest meter reading
Sewerage enquiries, new developments, supply connections
Making sure your water is clean and safe to drink
Find out what makes up your water in your area
What is water hardness, How hard is my water
Managing water resources, Where does water come from?
How do we collect and treat waste water
Learn all about water meters, apply for a meter
Emergency cover by HomeServe, Drought Plans
Find out how you can get in touch with us
No water, drought, dirty or cloudy water
Report a leak, responsibilities, leaks in my area
Flooding advice, What to do if your home is flooded
Make dealing with us as easy as possible
Pumping stations are changing from private to public
Hints and tips, Frozen pipes, Pipework responsibilities
Watch what you put down your sinks and toilets
Videos and guides helping you save water and money
Find out how we can help you.
Find out what help & advice we provide you
Paying your water and sewerage bill can be really easy. In this section you can pay your water bill online, set up a Direct Debit, choose a payment option that's suitable for you, or ask to see a copy of your most recent bill.
You can find this at the top of your last bill or letter that we sent you. It's the long number that we need.
You can pay your water bill here by debit card (Solo, Maestro, Visa and Delta) or by credit card (Visa and MasterCard).
Please note: Customers paying by credit card will incur a bank handling fee.
To use this form you will need to configure your website browser so that cookies are enabled. Most browsers will have them enabled by default but if you experience any difficulties please refer to our quick guide on the right hand side for how to enable cookies, or search the help tab on your browser if you're struggling to find the option.
For most browsers, you will able to set your configure your cookie settings in your internet options. This is often located under Tools -> Internet Options and can be amended in the privacy tab.
If you receive a rateable value bill, you can pay:
• In full on April 1st.
• Half-yearly on April 1st and October 1st.
• By 8 or 10 instalments.
• By fortnightly or weekly instalments, if you’re on a low or fixed income.
If you receive a meter bill, you can pay:
• Quarterly when you get your bill.
• By up to 12 monthly instalments on a Payment Plan.
• By weekly or fortnightly instalments, if you’re on a low or fixed income.
We answer the phone 24 hours a day, 365 days a year.
There are plenty of ways and places to pay your water bill. Take your pick from the following:
The easiest way to pay your bill is by Direct Debit, whether you have a rateable value or meter bill and whether you wish to pay your bill in full or by instalments. Where possible we offer a choice of payment dates. There are no queues, no counter fees and no postage costs, if you pay this way.
Contact us on 0345 1 24 24 24 with your bank account details or sign up online.
Switch to paying your water bill by Direct Debit to be in with a chance to win £5,000!
Once you have switched to Direct Debit, just go to direct debit competition site to enter into the prize draw to win £5,000.
You can manage your account online quick and easy by either logging in or registering here.
Make secure payments
Submit meter readings
Change your contact details
A secure and easy way to pay. Call us on 0345 1 24 24 24, or use our automated telephone services on 0345 1 247 247.
Please note there is a bank handling fee if you use your credit card.
We offer various payment options and special arrangements to help you pay your bill like monthly, fortnightly and weekly payments.
If you have a meter please click here
If you don't have a meter click here
Sign and date the correct payment slip and hand in the whole bill with your payment. Please make cheques payable to Yorkshire Water and write your customer reference number on the back.
Please advise your bank to pay Head Office Collection sort code 57-49-55 and ask them to quote your customer reference number. If your bank requires a bank account number, please ask them to quote 11111111.
Please make cheques payable to Yorkshire Water and write your customer reference number on the back. Tear off the correct payment slip and send it with your payment to:
Yorkshire Water, PO Box 52, Bradford, BD3 7YD.
Please don’t send cash or postdated cheques.
You can pay free of charge (cash only) at any PayPoint outlet.
If you have a payment card, simply hand in your card with your payment. Alternatively, fill in the correct payment slip and hand in the whole bill or payment booklet with your payment.
Payment can be made free of charge at any of either Calderdale or Kirklees Local Authority cash offices. Please make cheques payable to the Local Authority and write your customer reference number, property name or number and postcode on the back.
If you decide that you'd like to pay by post, please send your payment to the following address.
Yorkshire Water welcomed the visit of a WaterAid representative from Ethiopia…
Yorkshire Water is about to reach a major milestone on its plans to install a…
Yorkshire Water is calling on local farmers based on catchment land…