Regional charities receive Yorkshire Water fund

Yorkshire Water launched its vulnerability fund to help raise awareness of its priority services and support like-minded projects.  

Seven community groups and charities will receive grants from the water company. The funding will support the charities to deliver their services and to raise awareness of Yorkshire Water’s priority services to encourage those who would benefit from it to sign up.  

The Yorkshire Water’s priority services help customers who may be significantly impacted if they can’t access water for a short period of time, or people who need to tailor their interaction with the utility company to ensure they have a positive experience. 

Ash Roberts, customer vulnerability manager at Yorkshire Water, said: “We’re thrilled to be supporting some fantastic local charities through our vulnerability fund. By working together to raise awareness of our priority services, we’ll be able to reach more customers and demonstrate its benefits to those that need it most.”  

Organisations receiving the grant, include: Rotherham based Speakup, Bradford based Highfield Food Co-op and St Vincent de Paul, Leeds based DIAL LEEDS and Green Doctors, and Calderdale based Disability Partnership and Calderdale Forum 50 plus. 

Of Yorkshire Water’s services, Ash Roberts added: “Customers on our priority services register can disclose any additional needs they may have, and tailor their account to meet their requirements. We can support customers who have sight problems or are hard of hearing, have home dialysis, use a wheelchair, have mobility concerns, are a new parent, are concerned about unwanted callers, or would like someone else to manage their account.  

“Signing up to the priority services register helps us understand day to day customer needs, as well as in the event of planned work, or an emergency repair, so we can make sure they get the assistance they need as soon as possible. 

“We’re pleased to be supporting a great range of community groups and charities and look forward to welcoming more customers to our priority services register.”  

For more information on Yorkshire Water’s priority services register visit https://www.yorkshirewater.com/bill-account/priority-services-register/