Compliments
& complaints

We hope that we'll always provide you with excellent customer service. Here's where you can tell us about times where we've gone the extra mile, give us feedback or tell us where we've fallen short.

Cat in drawers

Compliments

If you've had great customer service or you've been impressed by a member of our team, you can nominate them for a national customer service award with the WOW! Awards.

WOW! Awards

illustration of a trophy with water in it

Complaints

We hope you never have to make a complaint, but we know we don't always get everything right. You'll find our complaints process and everything you'll need to make a complaint here.

Complaints

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