Got your water bill?

Here's everything you need to know about your bill, how to get help if you need it and details of our prize draw to win free water for a year!


How we work out your bill

If you've got questions about your bill, you can find out:

  • what you pay for
  • how much you’ll pay
  • how we calculate your bill
  • What a cubic metre (m3) is.

Find out how we work out your bill


Pay your water bill by Direct Debit?

You'll be in our prize draw to win free water for a year! T&Cs apply.

Switch to Direct Debit

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How we can help

Help paying your bill

We don’t want anyone to worry about paying their water bill. 

We might be able to help, if you have an annual water bill of £364 or more and:

  • receive an income-based benefit
  • are on a low income and 
  • have a medical need which means you need to use more water

Help to pay

Piggy bank

Free extra help for those who need it most

Our Priority Services Register can make life easier for you.

We can help protect you from bogus callers, provide support if your water supply is interrupted and send bills in different formats.

We can help if you:

  • are a new parent
  • care for a relative
  • have mobility issues and/or a medical need
  • have sight, speech or hearing difficulties.

You can register yourself or on behalf of a loved one.

Join our Priority Services Register

Cup of tea

Ways you can save

If you're not eligible for help to pay or you want to save more money, here are some other ways you can cut your bills:

Use less water and save more money

A few small changes to your water use can make a big difference and cut your utility bills.

Switch to a
water meter

Depending on water usage and how many people are in your home, you could save money with a water meter.

Avoid costly blockages

Flushing or pouring the wrong things down the loo or skin can cause blocked pies, which could back up into your home and leave an expensive mess.

While you're here...

You can now go paperless with an online account

With an online account you can:

  • access your bills and information easily
  • make secure payments faster
  • submit meter readings

Register for an online account

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