We are always looking at ways to improve for the future. If you have a complaint about our water bidding market process or you wish to appeal against a decision made regarding your water market bid, this page explains what you need to do. We try to get things right first time but realise that occasionally this does not happen. If you consider this is the case, please get in touch as soon as possible.
The quickest way to resolve your complaint or appeal
We will investigate your complaint or appeal and try to find a solution that is acceptable to us all.
The quickest way to resolve your issue is to complete our complaints form and email it to our Market Operations Team on the email address below. Alternatively, you can send the form to us at the address below. We will respond within seven working days.
Write to: Yorkshire Water Market Operations Team Western House Halifax Road Bradford BD6 2SZ
Please include your name, email address and telephone number.