Supplier Queries

Supplier Queries

As valued existing suppliers of the Kelda Group, this page allows you to raise any queries you may have for Finance Services at the Kelda Group. Queries could relate to invoices, copies of remittances, change of company details or year end balances. There may also be other queries that suppliers would like us to address. Please use the form below to capture your query.

Following your submission, you will be presented with confirmation details on screen. This will be followed by an email summarising the query. We will deal with your query and advise of the resolution by email as soon as possible. If you have any follow-on queries, please raise a new request.

Download our purchase order T&Cs

Monthly payment terms

Payment performance April to September 2019

Service Level Agreement

We will respond to your query within 24 hours.

Yorkshire Water has been offering its suppliers the chance to review their current payment terms in return for a discount from the invoiced value. We have had a positive response from many suppliers that are now taking advantage and have agreed to give us a discount when we pay invoices within 7, 14 or 21 days compared to our standard PO terms of 42 days.

The discount is removed from all invoices total (less VAT). If we fail to meet the new discounted payment terms then we would pay the full, non-discounted, invoice value in 28 days – 14 days quicker than standard.

If you would like to sign up to this initiative, or would like to speak to a YW employee to get more details, then please complete the supplier form to submit your query and our team will contact you regarding Prompt Payment Discount.