Any customers affected will have received a hand delivered notice of the boil order. If your street is listed, but you haven't received a letter from us, please get in touch for clarification on 0345 124 2424.
Latest update - 22/05/25 4pm
Some routine tests have shown that the water supplied to some streets in BD17 5 doesn't meet our usual high standards, which is why we’re asking customers on those streets to boil their water until further notice.
We appreciate everyone's patience whilst our teams investigate the issue and get everything back to normal. Our teams will be in the area today (22 May) to work on the water network. During this time, customers may experience periods of low water pressure.
Streets affected in BD17 5
Heaton Drive
Heaton Crescent
Heatherside
Menin Drive
Heaton Close
Hazebrouck Drive
Brantcliffe Drive
Luis Court
Springfield Road
Rowantree Avenue
Somerset Avenue
Acre Rise
Bentley Close
Collier Lane
Cornwall Crescent
Hope Lane
Belmont Close
Strathmore Drive
Belmont Rise
Merville Avenue
Brantcliffe Way
Brant Moor Mews
Lens Drive
St Eloi Avenue
Highfield Crescent
Rocklands Avenue
Highfield Mews
Rocklands Place
West Lane (no. 11 - 13)
Belmont Avenue
Our advice
If you have received a boil order notice, please follow this advice until further notice:
Boil all tap water for:
- Drinking
- Cleaning teeth
- Preparing foods which will be eaten uncooked (such as salads)
Tap water should be boiled for a few seconds and stored in clean, covered containers in a cool place for a maximum of 24 hours.
Water for babies’ feeds should be boiled (and allowed to cool) immediately before use.
Boiling is sufficient protection, there is no need to use bottled water.
Tap water can be used for:
- Washing
- Bathing
- Toilet flushing
- Washing dishes
- Washing clothes
FAQs:
Why are we asking customers in these postcodes to boil their water?
We regularly check our drinking water to make sure it meets our high standards and during routine tests we’ve found the water supply in BD17 5 didn’t meet our usual standards. While we investigate this, we’re asking all customers to boil their water as a precautionary measure to keep everyone safe.
When can I start using tap water again without the need to boil it?
We are working hard to resolve this issue but we need to take necessary precautions to keep people safe. When we are satisfied that your water supply has been restored to its usual high standards we will be in touch to confirm water can be used as normal.
Does boiling the water actually help?
Yes, studies undertaken by the World Health Organisation has concluded that boiling the water is sufficient protection.
Why do I have low water pressure?
Our teams are working on the clean water network today to resolve the issue. While this work is carried out there may be periods when water pressures drop for customers. This will be temporary and we appreciate your patience while we work hard to resolve this issue.
Can this affect pets?
This is unlikely but if in doubt, we would advise you to use water that has been boiled and then cooled. If you use water for topping up household aquariums or fish tanks please treat it in the usual way to remove chlorine.
Do water filters help?
No. Domestic filters and cartridges may trap contamination. Do not use water filters instead of boiling.
I am unwell and live in the area affected, what should I do?
If you choose to seek medical attention, please tell your doctor about this instruction given to boil water.
Will you be providing customers with bottled water?
Boiling is sufficient protection, there is no need to use bottled water.
Whilst boiling water is sufficient, we know it can be inconvenient. We have delivered bottled water to anyone on our priority services register.
Will people be reimbursed if they buy bottled water?
As customers are able to consume water after boiling, we will not be providing reimbursements for bottled water at this time.
What about businesses? Will they be compensated if they have to close?
Compensation will be assessed on a case-by-case basis.
Will I be compensated?
We’re really sorry and we understand how inconvenient and frustrating this is for our customers who are affected. We’re hand delivering information to customers that are affected by the boil order and we will keep in touch with those customers for any next steps.
If you have any other questions, you can contact us on 0345 124 2424.