We’ll disconnect your supply from our water main in the public road free of charge. This is a permanent disconnection that’s done if you’re demolishing a property, for example. If you later need to restore the water supply, you’ll have to apply and pay for a new water connection.
If you only need the water supply to be temporarily turned off, or you’re unsure if you need a permanent disconnection, please call our contact centre.
Once you’ve applied, we’ll get back to you within 5 days letting you know that we’ve got your application and whether we’re missing any key details.
We’ll arrange for our surveyor to visit your site and determine the work needed to disconnect your property. We’ll get back to you within 28 days with details about how to book in the work with our service partner.
Once you’ve booked the work in with our service partner, they’ll normally be able to disconnect your supply within 28 days, but bear in mind that it could take longer if the work is on a busy road.