We’ll disconnect your supply from our water main in the public road free of charge. This is a permanent disconnection that’s done if you’re demolishing a property, for example. If you later need to restore the water supply, you’ll have to apply and pay for a new water connection.
If you only need the water supply to be temporarily turned off, or you’re unsure if you need a permanent disconnection, please call our contact centre.
Apply for a permanent disconnection
You will need
- site location plan
- address(es) of disconnected properties
- additional information (if applicable):
- supply pipe location plan
- area impacted by explosions
- pre-construction information (CDM)
- F10 notice.
Once you’ve applied, we’ll get back to you within 5 days letting you know that we’ve got your application and whether we’re missing any key details.
We’ll arrange for our surveyor to visit your site and determine the work needed to disconnect your property. We’ll get back to you within 28 days with details about how to book in the work with our delivery team.
Once you’ve booked the work in with our delivery team, they’ll normally be able to disconnect your supply within 28 days, but bear in mind that it could take longer if the work is on a busy road.