Alignment to RWG guidance

See the guidance issued by the Retailer Wholesaler Group and how Yorkshire Water’s policies and procedures are aligned.

Woman carrying vegetables

Yorkshire Water work collaboratively with wholesalers, retailers, MOSL, Ofwat and CCWater within the Retailer Wholesaler Group (RWG). The RWG aims to resolve key issues within the non-household market and improve overall customer service for business customers.

The table below shows guidance which has been issued by the RWG to date and how Yorkshire Water’s policies and procedures are aligned.

RWG good practice guides

Good practice guide Alignment Comments
Leakage allowance Fully aligned Yorkshire Water provides allowances for water and sewerage services to renumerate for a maximum of a six month period where applicable. We will only grant one allowance per supply in a 24 month period.
Data logging Fully aligned No comments.
Return to sewer Fully aligned No comments.
Disconnection non-payment Fully aligned AE 2 business days notice required.
Planned events Partial alignment Full alignment when portal upgrade is completed 2021.
Unplanned events Fully aligned Portal upgrade Oct 2020 - now fully aligned.
Gap site incentive N/A Yorkshire Water don't offer a gap site incentive scheme at this time.
Vacant incentive N/A Yorkshire Water don't offer a gap site incentive scheme at this time.