We’re proud to pay water’s part making Yorkshire a brilliant place to do business.
We will be a national leader in the provision of non-household wholesale services.
We will put people first and deliver the customer promise to retailers and NHHC.
RWG Drought subgroup
Yorkshire Water established the RWG Drought subgroup, chaired by Matt Rix, in August 2022. The aim of the subgroup is to develop a good practice guide to standardise communications to retailers for temporary usage bans (TUBs) and non-essential usage bans (NEUBs) across wholesale regions.
RWG good practice guides
The table below shows guidance which has been issued by the RWG to date and how Yorkshire Water’s policies and procedures are aligned.
|Good practice guide||Alignment||Comments||Policy|
|Planned events||Partially aligned||Full roll out of portal upgrade and then fully aligned|
|Unplanned events||Partially aligned||Full roll out of portal upgrade and then fully aligned|
|Return to sewer allowances||Fully aligned||N/A||Allowances policy|
|Leakage allowance||Fully aligned||Allowances for water and sewerage services to renumerate for a maximum of a six-month period where applicable. One allowance granted per supply in a 24-month period.||Non-household customer side leakage policy|
|Data logging||Fully aligned||N/A||Data logging policy|
|Complaints||Fully aligned||N/A||RWG Complaints Good Practice Guide|
|Disconnection for non-payments||Fully aligned||Implementation of 3-month notification following temporary disconnection and then fully aligned.||Wholesale policy on the disconnection of non-household water services|
|Emergency contact details||Not aligned||Exploring business case to deliver solution for 23/24.||N/A|
|Standard skip codes||Fully aligned||N/A||RWG Webpage (Skip Codes and Processes)|
|Meter reading standards||Fully aligned||N/A||Meter reading standards (RWG)|
|Wholesale charges document||Fully Aligned (23/24)||Yorkshire Water will be fully aligned for 23/24 Wholesale Charges Document.||Wholesale charges documents|
|Gap site incentive||N/A||Yorkshire Water don’t offer a gap site incentive scheme at this time.||N/A|
|Vacant incentive||N/A||Yorkshire Water don’t offer a vacancy incentive scheme at this time.||N/A|