Alignment to RWG guidance

See the guidance issued by the Retailer Wholesaler Group and how Yorkshire Water’s policies and procedures are aligned.

Woman carrying vegetables

Our ambition

Yorkshire Water's wholesale ambition is to be a national leader in the provision of non-household services and we work collaboratively with the water retail market to help achieve this.

This includes working with wholesalers, retailers, MOSL, Ofwat and CCWater within the Retailer Wholesaler Group (RWG). The RWG is a voluntary group of trading party representatives who work together to identify opportunities and deliver solutions that improve outcomes for business customers in the market.

Our purpose

We’re proud to pay water’s part making Yorkshire a brilliant place to do business.

Our ambition

We will be a national leader in the provision of non-household wholesale services.

Our mission

We will put people first and deliver the customer promise to retailers and NHHC.

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Sam Byrom

Chair of Meter Reading Standards

Yorkshire Water are always keen to get involved in RWG subgroups as it’s a great opportunity for trading parties to have the space to collaborate and resolve market frictions. The key for us is delivering excellent outcomes for Yorkshire businesses which aligns with the RWG purpose”

RWG Drought subgroup

Yorkshire Water established the RWG Drought subgroup, chaired by Matt Rix, in August 2022. The aim of the subgroup is to develop a good practice guide to standardise communications to retailers for temporary usage bans (TUBs) and non-essential usage bans (NEUBs) across wholesale regions.

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RWG good practice guides

The table below shows guidance which has been issued by the RWG to date and how Yorkshire Water’s policies and procedures are aligned.

 

Good practice guide Alignment Comments Policy
Planned events Partially aligned Full roll out of portal upgrade and then fully aligned

Alternative supply policy

Sensitive customer and SSA policy

Unplanned events Partially aligned Full roll out of portal upgrade and then fully aligned

Alternative supply policy

Sensitive customer and SSA policy

Return to sewer allowances Fully aligned N/A Allowances policy
Leakage allowance Fully aligned Allowances for water and sewerage services to renumerate for a maximum of a six-month period where applicable. One allowance granted per supply in a 24-month period.

Allowances policy

Non-household customer side leakage policy
Data logging Fully aligned N/A Data logging policy
Complaints Fully aligned N/A RWG Complaints Good Practice Guide
Disconnection for non-payments Fully aligned Implementation of 3-month notification following temporary disconnection and then fully aligned. Wholesale policy on the disconnection of non-household water services
Emergency contact details Not aligned Exploring business case to deliver solution for 23/24. N/A
Standard skip codes Fully aligned N/A RWG Webpage (Skip Codes and Processes)
Meter reading standards Fully aligned N/A Meter reading standards (RWG)
Wholesale charges document Fully Aligned (23/24) Yorkshire Water will be fully aligned for 23/24 Wholesale Charges Document. Wholesale charges documents
Gap site incentive N/A Yorkshire Water don’t offer a gap site incentive scheme at this time. N/A
Vacant incentive N/A Yorkshire Water don’t offer a vacancy incentive scheme at this time. N/A