Frequently asked questions
Below is a list of the most frequently asked questions about our billing & payments.
The additional leaflet we sent you outlines our responsibilities around the use of your personal data and covers what Credit Reference Agencies and Fraud Prevention Agencies do with data that we share with them. We're legally obliged under the Data Protection Act 1998 to clearly explain what we will and won't do with your data.
NB: this is only sent to new customers
- Please contact us with the executors' details and tell us whether the property is now unoccupied.
To contact us, there's no need to pick up the phone, you can use our Live Chat or Request a Free Callback option on our website.
- Please give us details of your name change on our online form.
In the Your Message section of the form please select:1. Your Account / Bill Enquiry from the Business Area dropdown menu and
2. Name Amendments from the Subject dropdown menu
- We accept payments by Solo, Maestro, Visa and Delta or by Visa Debit and MasterCard.
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Do you need help understanding something on the bill you have received?View the interactive guide to your bill
Need to contact us?
Request a FREE call back
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Available Monday to Friday from 8am to 8pm, Saturday 9am to 5pm.
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