It's that time again...

Here's everything you need to know about your bill and how to get help if you need it.


How we work out your bill

If you've got questions about your bill, you can find out:

  • what you pay for
  • how much you’ll pay
  • how we calculate your bill
  • What a cubic metre (m3) is.

Find out how we work out your bill


How we can help

Worried about your water bill?

We’ve got payment options to support customers who need it most.
We might be able to help, if you have an annual water bill of £350 or more and:

  • receive an income-based benefit
  • are on a low income and 
  • have a medical need which means you need to use more water

Help to pay

Piggy bank

Making you our priority

We take pride in delivering a vital service to everyone in Yorkshire. But we’re conscious that some people need more help than others, which is why we’re building our list of priority customers so we can
make sure we’re meeting everyone’s needs.

You could be eligible for priority services, if you:

  • are a new parent
  • care for a relative
  • have mobility issues and/or a medical need
  • have sight, speech or hearing difficulties

Sign up today and get the extra help you need – it’s absolutely free!

Join our Priority Services Register

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Ways you can save

If you're not eligible for help to pay or you want to save more money, here are some other ways you can cut your bills:

Use less.
Save more.

A few small changes to your water use can make a big difference and cut your utility bills.

Switch to a
water meter

Depending on water usage and how many people are in your home, you could save money with a water meter.

Avoid costly blockages

A few simple changes in habits will help prevent the inconvenience and cost of repairs.

While you're here...

Go paperless with an online account

With an online account you can:

  • access your bills and information easily
  • make secure payments faster
  • submit meter readings

Register for an online account

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Get more from Yorkshire Water

Sign up to our mailing list and be the first to hear about:

  • what we’re up to
  • our help and support services
  • water saving advice
  • top tips to avoid blockages.

Sign up

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