To complete this form you will need:
- Your customer reference number (optional)
- Your postcode
- Your contact details (email address and phone number)
Update your information so we can give you the help you need.
We can help if you:
- have sight problems
- are deaf or hard of hearing
- have home dialysis
- have mobility issues or concerns
- are a new parent
- are concerned about unwanted callers
- would like someone else to manage your account
- need help reading your water meter
- need to know about planned works earlier.
If you're struggling to pay your bill, please visit our help to pay page.