Update your Priority Services information

Has something changed? Keep your information and the services you need up to date.

Lower Laithe Reservoir at sunset

To complete this form you will need:

  • Your customer reference number (optional)
  • Your postcode
  • Your contact details (email address and phone number)

Update your information so we can give you the help you need.

We can help if you:

  • have sight problems
  • are deaf or hard of hearing
  • have home dialysis
  • have mobility issues or concerns
  • are a new parent
  • are concerned about unwanted callers
  • would like someone else to manage your account
  • need help reading your water meter
  • need to know about planned works earlier.

If you're struggling to pay your bill, please visit our help to pay page.