Moving home
We know moving home can be stressful. We just need a few details and we'll take care of everything.
Check if we supply your water
You'll need to know if you're moving into a Yorkshire Water area. If you're not sure, you can use our postcode checker.
Update your address
For existing bill payers moving within the Yorkshire Water area.
Need to change the bill payers?
Open a new account
For opening a new account with us.
Close an account
For moving away from the area, no longer responsible for paying the bill or letting us know someone's passed away.
Landlords
Setting up an account with Landlord TAP portal is the easiest way to manage your properties. You can add new ones, let us know you're selling or no longer managing a property and tell us when there’s someone moving in or out.
Students
We know paying bills for the first time can be pretty daunting, but there's no need to worry. We're here to tell you everything you need to know about water bills.
Protect your home for just £1 a month*
Put your home in expert hands, with home emergency cover from HomeServe. So, if the unexpected happens, you can relax knowing an approved engineer is nearby, ready to get things running smoothly again.
*T&Cs apply. Plumbing & Drainage cover available from £1 a month in the first year.
Water meters
Depending on how much water you use and the number of people moving to your new home, you could save money by having a water meter installed.
Plus, our new smart meters give you a detailed breakdown of your usage across the day to show you where you can save water and detect leaks before you cause damage.
Things to do
Whether you fancy a gentle stroll around a reservoir, a challenging hike, a bike ride with the family, a bit of pony trekking or an afternoon of fishing, you can find plenty of things to do near your new home.
Frequently asked questions
When do I need to tell you I’m moving home?
You can tell us you’re moving up to 7 days before you're due to move. If your moving date is more than a week away, please pop back nearer the time.
What information do I need?
To let us know you're moving, you will need:
- your current address
- your new or forwarding address
- your sale completion or tenancy agreement dates
- your contact phone number and email address.
If you’re a new customer and you want to set up a direct debit at the same time, you will need:
- your account number and sort code.
Which form do I need?
New customers
You need this form if you:
- are paying a bill to Yorkshire Water for the first time.
- are moving into your first home.
- are moving into our area.
- were not the sole water bill payer in your last home.
Existing customers
You need this form if you:
- are already a customer paying a bill to Yorkshire Water
- will be paying the water bill at your new address
Closing an account
You need this form if you:
- are moving away from the area.
- are no longer responsible for paying the bill.
I've told you I'm moving, what happens next?
Once you've completed a form to tell us you've moved, we'll take care of the rest.
We’ll sort out your account, accurately calculate your meter readings and we'll email you to let you know when everything's sorted.
I’ve already moved and haven’t told you yet, what do I need to do?
It’s best to let us know as soon as you move in. But if you’ve forgotten, and you moved within the last 3 months, you can use our online forms. If your move was longer than three months ago, you'll need to talk to us.
Existing customers - if Yorkshire Water billed you in your last home you’ve moved within our area, please use our existing customer form.
New customers - if you don’t have a Yorkshire Water account yet, because you’re new to the area or it’s your first home, please use our new customer form.
Closing your account - if you've moved out of our area, please fill out our closing your account form.
I've submitted my form, but my plans have changed, what do I need to do?
Get in touch, we'd be happy to help!
How do I get a copy of my bill?
If you've told us you're moving, there's no need to do anything else. We'll send you a new bill.