Yorkshire Water’s bill support roadshow is coming back to Leeds. Can you save money on your water bills?

Yorkshire Water is hosting a bill support drop-in in Leeds to help customers understand if they can reduce their water bills and receive immediate financial support. 

Yorkshire Water will be present on Dortmund Square between 10am and 2pm on Saturday 18 April to enjoy a hot drink and see if they can get support with their bill or be signed up for the priority service register, which offers additional support to customers with a range of specific needs. Customers can also find out about local infrastructure schemes and wider Yorkshire Water projects.  

Across 11 events in 2025, customers saved £43,000 on their water bills by signing up to financial support schemes they were eligible for.  

Angie Markham-Nock, affordability strategy manager at Yorkshire Water, said: “We know that some of our customers are struggling with their bills, and will find increases to bills unmanageable, and this is why we are visiting communities with low levels of uptake of our financial support schemes to discuss the support we have available. We had a good turnout at the last event in Wakefield and were able to provide help and advice to 23 households, 17 of which received some help with reducing their bills. 

“Last year we had some fantastic success stories from these events - one family in Bradford was able to save £700 on their annual bill by registering for WaterSupport, another will save an estimated £600 by having a meter fitted, whilst one customer in Doncaster saved £400. We’re so pleased to be able to bring these events back and hopefully support many more of our customers.” 

250,000 Yorkshire Water customers have received support with their bills over the last 12 months – amounting to £60m in support. By 2030, over £375m will have been delivered in bill reductions and debt support. 

Across all of Yorkshire Water’s financial support schemes, 100,000 more households will benefit between 2025–2030 than in the previous five years, taking the total to 345,000.  

The utility offers two different bill reduction tariffs, Water Support and Water Sure, which reduce or cap bills at a fixed amount for those with low income or who claim income-based benefits and need to use extra water.   

There are also three schemes available to customers to help pay off water bill debts: two payment matching schemes, Resolve and Direct Support, and the Community Trust, which is an independent charity providing debt support payments. Customers can receive advice about being placed on a water meter, and whether this would reduce their bill.    

Money from customer bills, as well as shareholder investments and borrowing, is used by Yorkshire Water to deliver infrastructure improvements. Over 200 infrastructure improvement projects were completed in 2025 to help improve Yorkshire Water's performance and customer service. 

Customers can also find details of financial support schemes and eligibility at https://www.yorkshirewater.com/bill-account/help-paying-your-bill/ or reach out by contacting 03451 299 299. 

Additional road show events are planned for Hull on the 30 April and back to Leeds on 21 May.