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Boil Water Notice

Some properties in YO19 6AZ are advised to boil their water. Please check below to see if you are impacted. 

Shoulder ride through the forest

Boil tap water before use

 

Latest update: 11am 16/10/25*

 

Most properties on The Cranbrooks, YO19 6AZ should continue to boil their water until further notice. 

There are a handful of properties on The Cranbrooks that are fed from a different part of our system and do not need to boil their water. Those properties have received to let them know. 

If you are unsure whether the boil order applies to you, you can request a call back from our team or you can call us on 0345 124 2424. 


Why is the boil order in place?

Some of our routine water samples showed that the water in parts of Wheldrake didn’t meet our usual standards. We narrowed the impact down to 37 customers on The Cranbrooks and identified the main pipe there as needing an upgrade. We're on with that work now and making good progress. The work should be complete in the next few weeks. 


When will boil order be lifted? 

Some samples we have taken in the area still show that the water doesn’t meet our usual standards, and unfortunately we’re not able to lift the boil water advice for everyone yet. Whilst this is precautionary advice, the Drinking Water Inspectorate requires us to have two sets of clear samples before the boil water advice can be lifted. 

Once we have replaced the main, we'll take some new samples and lift the boil order advice as soon as we're able to. Customers should continue to follow the below advice until they receive a hand delivered notice advising them otherwise. 

 

What are you doing to fix it? 

We are replacing more than 350m of water main in Wheldrake. This long term fix will improve water quality and resilience in the water network. 

We're working as quickly as we can to get everything back to normal for all of our customers and appreciate everyone's patience so far. 

 

*Please note, this webpage will be only be updated with significant developments. It may not be updated every day, but if you have an urgent query, please get in touch. 

 

Drinking, cooking & cleaning teeth

Boil all tap water (and allow to cool), for drinking, cleaning teeth and preparing foods which will be eaten uncooked (such as salads).

Illustration of a kettle being boiled and left to cool for drinking, preparing food and brushing teeth

Storing water

Tap water should be boiled for a few seconds, allowed to cool, then stored in clean, covered containers in a cool place for a maximum of 24 hours.

Illustration of a kettle being boiled and left to cool before storing

Baby feed

Water for babies’ feed should be boiled (and allowed to cool) immediately before use.

Illustration of a kettle being boiled and left to cool for baby feed

There's no need to use bottled water

Boiling is enough protection, just allow to cool first. 

Illustration of a kettle being boiled and left to cool for drinking water

Personal hygiene 

Tap water can be used for washing, bathing and toilet flushing.

Illustration of a tap water being used for toilet and shower

Washing & cleaning

Tap water can be used for washing dishes and clothes.

Illustration of a tap water being used for washing and cleaning

FAQs

  

Will people be reimbursed if they bought bottled water?  
As customers were able to consume water after boiling, we will not be providing reimbursements for bottled water at this time. Customers on our priority services register will continue to receive deliveries of bottled water until the advice is rescinded.

Will I be compensated?  

We’re really sorry and we understand how inconvenient and frustrating the boil order will have been for our customers. At this stage, we won't be offering compensation as customers were still able to consume water after boiling. 

What about businesses?  Will they be compensated if they had to close?

Compensation will be assessed on a case-by-case basis. 

I am unwell and live in the area affected, what should I do? 

If you choose to seek medical attention, please tell your doctor about the boil water notice.

If you need to get in touch, you can request a call back from our team or you can call us on 0345 124 2424.