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Boil Water Notice

Some properties around Wheldrake, York have been advised to boil their water 

Shoulder ride through the forest

IMPORTANT 

Boil tap water before use

Latest update, 11am, 04/09/2025.

 

Earlier this week some of our routine water quality tests showed that the water in parts of Wheldrake didn't meet our usual standards. As a result, we hand delivered boil water advice to some properties. We've been continuing to investigate and carry out work in the area and have been able to rescind the advice to some properties. 

 

Postcodes below are still advised to boil water as a precautionary measure. The additional samples we've taken have started to show improvements and we will rescind the notice for everyone in the area as soon as the samples indicate that it's okay to do so.

 

YO19 4BG, YO19 6AD 

YO19 6AZ,  YO19 6BA 

YO19 6BB,  YO19 6BD

YO19 6BJ    YO19 6NE, 

YO19 6BU,  YO19 6BY 

YO19 6FP,   YO19 6ND 

YO19 6NE,  YO19 6NQ, 

YO19 6TA,   YO19 6TB,   

YO19 6TD

 

As your tap water may be contaminated. You must boil water and allow it to cool before drinking or preparing food. We’re busy getting things back to normal as soon as possible for you. That’s why we’re working with the UK Health Security Agency and the Environmental Health Team at your local authority to give you this advice. 

Don’t worry, the risk of becoming ill from your tap water is low, but if you’re worried about your health, please speak to your doctor. We’ll let you know as soon as it’s safe to use your water as normal again but a big thank you for bearing with us for now!

Please take a look at the advice below and share it with your neighbours, if you can!

 

Postcodes that NO LONGER need to follow boil water advice:

YO41 4AY   YO19 6NG

YO41 4AZ   YO19 6BE

 

Drinking, cooking & cleaning teeth

Boil all tap water (and allow to cool), for drinking, cleaning teeth and preparing foods which will be eaten uncooked (such as salads).

Illustration of a kettle being boiled and left to cool for drinking, preparing food and brushing teeth

Storing water

Tap water should be boiled for a few seconds, allowed to cool, then stored in clean, covered containers in a cool place for a maximum of 24 hours.

Illustration of a kettle being boiled and left to cool before storing

Baby feed

Water for babies’ feed should be boiled (and allowed to cool) immediately before use.

Illustration of a kettle being boiled and left to cool for baby feed

There's no need to use bottled water

Boiling is enough protection, just allow to cool first. 

Illustration of a kettle being boiled and left to cool for drinking water

Personal hygiene 

Tap water can be used for washing, bathing and toilet flushing.

Illustration of a tap water being used for toilet and shower

Washing & cleaning

Tap water can be used for washing dishes and clothes.

Illustration of a tap water being used for washing and cleaning

 

 

 

FAQs:  

Will people be reimbursed if they bought bottled water?  
As customers were able to consume water after boiling, we will not be providing reimbursements for bottled water at this time. 

Will I be compensated?  

We’re really sorry and we understand how inconvenient and frustrating the boil order will have been for our customers. At this stage, we won't be offering compensation as customers were still able to consume water after boiling. 

What about businesses?  Will they be compensated if they had to close?

Compensation will be assessed on a case-by-case basis. 

I am unwell and live in the area affected, what should I do? 

If you choose to seek medical attention, please tell your doctor about the boil water notice.

If you need to get in touch, you can request a call back: https://www.yorkshirewater.com/get-in-touch/call-back/ or you can contact us on 0345 124 2424.