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  • Water Advice Update- YO19
    We are pleased to report the incident in YO19 requiring boiling water before use is now resolved. Find out more here.

Boil Water Notice

We can confirm that we have lifted the boil water instructions at affected properties on The Cranbrooks, YO19 6AZ, as the water is now back to our usual high standards. 

Shoulder ride through the forest

Boil order notice

Latest update: 11th November 2025

 

We can confirm that we have lifted the boil water instructions at affected properties on The Cranbrooks, YO19 6AZ, as the water is now back to our usual high standards. Customers can now use their tap water as normal.   

Customers will receive a hand delivered notice today, confirming these details.  

We’d like to apologise to everybody impacted and thank them for their understanding and patience throughout. 

 

Drinking, cooking & cleaning teeth

Boil all tap water (and allow to cool), for drinking, cleaning teeth and preparing foods which will be eaten uncooked (such as salads).

Illustration of a kettle being boiled and left to cool for drinking, preparing food and brushing teeth

Storing water

Tap water should be boiled for a few seconds, allowed to cool, then stored in clean, covered containers in a cool place for a maximum of 24 hours.

Illustration of a kettle being boiled and left to cool before storing

Baby feed

Water for babies’ feed should be boiled (and allowed to cool) immediately before use.

Illustration of a kettle being boiled and left to cool for baby feed

There's no need to use bottled water

Boiling is enough protection, just allow to cool first. 

Illustration of a kettle being boiled and left to cool for drinking water

Personal hygiene 

Tap water can be used for washing, bathing and toilet flushing.

Illustration of a tap water being used for toilet and shower

Washing & cleaning

Tap water can be used for washing dishes and clothes.

Illustration of a tap water being used for washing and cleaning

FAQs

  

Will people be reimbursed if they bought bottled water?  
As customers were able to consume water after boiling, we will not be providing reimbursements for bottled water at this time. Customers on our priority services register will continue to receive deliveries of bottled water until the advice is rescinded.

Will I be compensated?  

We’re really sorry and we understand how inconvenient and frustrating the boil order will have been for our customers. At this stage, we won't be offering compensation as customers were still able to consume water after boiling. 

What about businesses?  Will they be compensated if they had to close?

Compensation will be assessed on a case-by-case basis. 

I am unwell and live in the area affected, what should I do? 

If you choose to seek medical attention, please tell your doctor about the boil water notice.

If you need to get in touch, you can request a call back from our team or you can call us on 0345 124 2424.