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    We're aware of an issue in YO12 that may mean you have no water or low water pressure. There's no need to call us – we're working on it now. Thanks for your patience

Water quality concerns in area

Updates for customers who found particles in drinking water in Marton cum Grafton and Lower Dunsford  (YO51 and YO26)

Shoulder ride through forest

Last updated: 23/09/26 12:45pm

Following reports of flakes and particles in customers' water, we have been carrying out work across the YO51 and YO26 areas to clear the issue. We have made good progress, with many customers seeing improvements, and our teams will continue to focus on any areas where reports persist. We would like to thank customers for their patience and understanding while this work continues. This issue only affects the appearance of the water and does not affect water quality or public health.

 

Using your water

Particles in your water supply can often be cleared by allowing the first incoming cold water tap to run for five minutes. If you need water for drinking or cooking, please follow this advice:

  1. Run the first incoming cold water tap for several minutes (this will usually be your kitchen tap).
  2. Fill a jug and leave it to stand until any sediment has settled to the bottom.
  3. Pour the clean water from the top of the jug for you to use.

Washing machines

There is no evidence to suggest this issue is causing any damage to appliances. However, if you use your washing machine and notice any damage to clothing, please keep a record of the issue and contact us so we can process your query accordingly.